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first month free

first month free

Yesterday I subscribed to Spotify Family, from which I received a message saying that the first month would be free and only on the 9th of June they would charge me the money, which is my surprise today when you look at my account, I was removed today at 10,99 €. Someone can help me? thanks. 

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1 Reply

Hey there @nadia_pessoa

 

Thanks for searching for the answer you need here! 
 

Our free trials are for people who’ve never had Premium before. 

 

If you've already had Premium, you're charged the standard rate when you sign up (even if you were shown the offer). This is because your eligibility is confirmed at login and payment.

 

If you can’t remember having Premium, check out your receipts page or search your email inboxes for any previous emails from us.

 

Hope this helps. Let us know if you have any more questions. 

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