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got a new phone.my playlist are gone. looks like a new account was made?

got a new phone.my playlist are gone. looks like a new account was made?

new phone. playlist gone. reset password. looks like new account was created???
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1 Reply

Hey there, 

 

Thanks for reaching out. 

 

It's possible that you created a new account when trying to log in on your new phone. You can try following the suggestions in this article in order to find your original account, and these steps to close the newly created account. 

 

If you're still having trouble finding your account, you can reach out to our Support team here so they can check backstage and provide further help if possible. 

 

If anything else comes up, the Community will be here. 

 

Cheers!

NovyModerator
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