got a new phone.my playlist are gone. looks like a new account was made?

[#1]

new phone. playlist gone. reset password. looks like new account was created???

[Novy]

Hey there, 

Thanks for reaching out. 

It's possible that you created a new account when trying to log in on your new phone. You can try following the suggestions in this article in order to find your original account, and these steps to close the newly created account. 

If you're still having trouble finding your account, you can reach out to our Support team here so they can check backstage and provide further help if possible. 

If anything else comes up, the Community will be here. 

Cheers!

[Salazarbarb]

I need help reconnecting to spotify. Got a new phone and having trouble getting back to my acvount

[JeandeloresSmith7]

Need to give you my new email address. Had to get new phone, previous one stolen. So how do I get my music back???

[Joan]

Hi @JeandeloresSmith7,

Thanks for reaching out. 

If you believe your account was compromised, try these steps. Otherwise, you can follow the login help or reach out to support as suggested by @Novy.

Hope this helps.

[31o6ajhj22ia6p4p4fk]

I found a case with loginisation. I tried to log in using Google on the new Macbook. So I found some weird playlists. Like they were 2-years old. 

I opened Spotify on my iphone, settings -> Account -> ID on the top.

So I logged in on Macbook using my Account ID. 

It helped. I have my actual playlists.