issue with offline devices

[aleyland79]

I've just signed up to premium and I'm being told that I've reached my max number of offline devices yet when I go to my account it says I have no offline devices. I'm confused on what to do so any advice would be awesome.

Thanks.

[Amarro]

Hello and welcome to the Spotify Community!
so you have visited this website already and there is no offline device displayed?

really really strange

You should get in contact with the customer support by using this contact form or via Twitter @spotifycares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

Have a nice day and thank you very much for you patience! 🙂

[ksienso]

Similar problem, after restoring my iPhone from an iTunes backup and opening Spotify, I received the same message. However, I only have one other device with offline playlists. When I logged in to remove offline devices, there was only 1 actual device listed, followed by 2 "phantom" devices. They may of been named "Default".

On multiple occassions, sometimes after an iTunes restore, I have recieved this message and lost access to thousands of synced tracks.