Пропали альбомы

[Виталий]

None of the information below is required. However, the more you provide, the easier it will be for us to try to help.

Premium plan

Country Russia

SONY G8342 device

Android 9 operating system

My question or problem

The albums added to my favorite have disappeared. Also, I can’t add found music (albums and tracks) to my favorite and can’t download it to use it offline. I reinstalled the app on my phone, but it didn't help.

[Elena]

Hey there @Виталий,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall  (instead of a regular one) to clear any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens on all your devices and their models and OS version.

Keep us in the loop here.