Android 7 - can't move offline files to external SDCard

[MrAkharin]

Since the latest update of spotify I can no longer choose the storage for the offline files. 

Spotify stores the files on the interal memory an uses all my free memory. Now I have only 250 MB storage free.

On the external SD card I've got 67 GB free.

Please, help.

[Erika]

Hey @MrAkharin and welcome to our Community!

That doens't sound good. We need you to provide the next info:

Device model:
Version of Android:
Version of Spotify:

Also, have you tried to remove the SD card and reinsert it again?

Let us know how it goes.

[Joe]

Is the storage option missing in spotify settings?

What device, android version and spotify version are you using?

[Camilaernandes]

Pessoal alguém pode me ajudar, eu fui assaltada ontem e eu tinha assinatura de tres meses 1,99 agora comprei o novo telefone e não consigo acessar a minha conta Premium diz que não tenho mas me cobra a tarifa na fatura o que fazer?

[MrAkharin]

Hi,

Device model: HUAWEI P9
Version of Android: 7.0
Version of Spotify: 7.5.0.1076 armV7

Removing and reinserting the SD Card didn't help.

I even uninstalled spotify and installed it again, but nothing changed.

[MrAkharin]

Yes the storage option is missing in the sporify settings.

I'm using a HUAWEI P9 - Android 7.0 and Spotify Version 7.5.0.1076 armV7

[Joe]

If the SD card is formatted as internal storage instead of portable storage apps will not see an external SD card, just a large pool of internal storage. Check what it shows in android settings>storage. More detailed explanation here.