[Android] Google Pixel 2 - eqalizer default settings bug

[k_d5e9-qvs9je]

Plan

Premium

Country

Germany

Device

Google Pixel 2

Operating System

Android 8.1.0

My Question or Issue

Hello support team,

I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018).

The issue is reproducible on my device.

Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> turn on the EQ => problem occurs.

The problem description:

My setting from Music Quality, Streaming and Download = Extreme quality get set to default by this glitch, bug to Streaming = Automatic quality and Download = Normal quality.

Do you have any idea how to fix this?

Best,

G

[Loxer]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

[Loxer]

Hey @k_d5e9-qvs9je,

If you can, could you please list all the troubleshooting steps you have tried by yourself?

Also is it possible for you to try it on another device with similar specs?

Thanks in advance 🙂

[k_d5e9-qvs9je]

I haven't had this issue on any device I used before. (I cannot remember the opposite)

This must be a device specific problem.

I have not tried any troubleshooting steps.

Best,

Mike

[Loxer]

Please try the troubleshooting steps I sent you earlier and tell me if they do work or not.

Thank you! 🙂

[k_d5e9-qvs9je]

I executed all your troubleshooting steps. The issue still occurs.

Spotify version: 8.4.61.681 armV7

Best,

Mike

[Loxer]

Hey @k_d5e9-qvs9je,

Please check if there is an update for Spotify. I did find out that the latest version for Android is 8.4.61.683 armV7

Thanks! 🙂

[k_d5e9-qvs9je]

Hi,

Thanks for your suggestions.

I got an update yesterday evening. (8.4.61.683 armV7)

The issue still occurs. 

Best,

Mike

[Loxer]

Hey @k_d5e9-qvs9je,

This issue is being investigated and will report you with updates 🙂

In the meantime, does trying another account in this device make a differene?

Thank you for your patience!

[k_d5e9-qvs9je]

Thanks for your support.

The problem still occurs with an other account.

Waiting for your update...

[Loxer]

Hey @k_d5e9-qvs9je,

Sorry to disturb again, but could you please record showing the issue?

Do not include any personal information.

Thank you!

[k_d5e9-qvs9je]

Thanks for your reply.

Sorry for my very late response!

Your message arrived into my email system as **bleep**.

I randomly saw it today.

By following the

 you will find the screen record. 

The issue only occurs after play a song. 

If songs are paused all is fine, the quality remains at the last setting.

(I recorded via Google Play Games)