Android app not working on mobile data (Moto G)

[mrbeat88]

Hello!

My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works just fine. 

I've been having this issue for a couple months now but I was mostly at the office so it wasn't really an issue. Now I'm moving a lot and I need it to work without wi-fi. I found a similar thread on the board but it was specifically for T-Mobile phones so it doesn't apply for me.

I've reinstalled the app, updated Android, cleaned cache several times, changed my APN settings, you name it...

My phone is a Motorola Moto G 2nd Gen running Android 6 Build MPB24.65-34.

My account is Spotify Premium and the version is 5.1.0.849.

Thank you for your help.

David

[Daniel]

What country and network are you with?

[mrbeat88]

Hello Daniel

I'm in Colombia and my carrier is Movistar.

Thanks in advance.

David

[Daniel]

I'd recommend you contact the carrier, especially if it's working OK on WiFi as the app will just tap into whatever network connection is available.

[mrbeat88]

For a support community, that was not very supportive. But thanks anyway.