App says no internet connection but not so?

[Paul_halbert]

This happens very frequently, not sure why. Any ideas? Thanks paul

[Jordi]

Hi there and welcome to the community,

What device are you using? Does this happen when you are on WiFi or on a mobile connection?

[Paul_halbert]

Hi I'm using an android phone on wifi. Thanks

[Jordi]

Let's see what we can do to resolve your issue.

Could you try doing a full reinstallation of the app, including removing your local cache/data files?

[Paul_halbert]

I tried reinstall but problem persists.??? Thanks