Bluetooth devices name not being displayed by android app

[leonardott]

• Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it used to, it shows the blank space like it was playing music trough the phone's speaker.
• Premium plan , Android 10.

[Joan]

Hi there @leonardott,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on that specific Android device?
• Is this with all Bluetooth devices or only specific one?
• When did this start happening?
• Screenshots or a video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[furious_pl]

I have the same problem, so I'll post thr details.  This happenes on my Samsung S9. I've verified that it works correctly on other devices. I have reset Spotify by removing all the data in system app settings.     This applies to all bluetooth devices. On video with my samsung galaxy buds 2 pro as example.  I started like a month ago and persisted through many Spotify app updates. 

https://youtu.be/pI0gjgqOhCU?si=jd_afCvn_EYSa__b

[Eni]

Hey there @furious_pl, 

Thanks for reaching out about this and welcome to the Community. 

First up, we suggest that you try logging out and then logging back into your account twice in a row to see if that makes the difference. We know it sounds odd, but this will trigger a sync between your account and device. 

If the issue persists, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. 

Let us know how it goes.

[leonardott]

• It happens on every device (I've tried with 2 phones already)
• Tried with 2 pairs of earphones and a bt speaker with the same results.
• I just noticed it like 2 months ago
• You can notice on the screenshots that earphones are connected however they don't appear on Spotify screen (they are working tho just no info)

[Eni]

Hey there @leonardott, 

Thanks for getting back to us and sending us this info. 

In this case, could you ask a friend or a relative to log in to their account on your phone and check if they can replicate this behavior with their account? 

On another note, would you mind giving a different internet connection a go to check if the same happens? 

We'll be on the lookout. 

[furious_pl]

hey!

Just FYI, clean reinstall and couple of relogins solved this problem for me. You migh want to give it a try 😉

Cheers

[furious_pl]

Hey!

I tried to relogin a couple of times but to no avail. Then I did remove the app data before uninstalling. I couldn't find the com.spotify.music folder anymore so went wint fresh install from the play store. Then did copule of relogins on new installation for good measure and problem was solved! Thank you 🙂