Can't download/play music from local folder on Android phone

[lakers_hamid11]

I have uploaded songs to my local folder from my desktop app and can easily listen to them on the desktop app, but I can't download them so I can listen to them on my mobile phone. It keeps telling me that "This song is not available".  I have followed the steps from another issue and still nogo. 

https://community.spotify.com/t5/Android/Play-quot-local-files-quot-on-my-mobile-device/m-p/4787441#...

[MafeG]

Hi @Cosmonautikal,

Thank you for your post. 

Certainly, when tracks are DRM protected they may have issues playing or downloading. 

We don't have very clear if this is the case of your tracks, but if you checked that, it in this guide you can find out how to remove that protection. 

Let us know if it helps.

Until then.

[Cosmonautikal]

You misunderstand:

Spotify tracks have DRM.

My music files do not.

Thus the latter is far more useful for building up a portable playlist.

So until Spotify either:

A: Manages to implement a local files system that actually works

B: Adds every single recording, professional or amateur, that has ever existed to their catalogue

or

C: Finds a way to integrate with other streaming platforms.

We must be forced to use other services.

[Alex]

Hi folks,

Thanks for the feedback and comments.

We'd like to report this issue to the right teams at Spotify for investigation. Can you provide us with the following info, which will help the investigation and finding a fix for this faster:

• Country of your account.
• Exact device & Android version.
• Spotify app version.
• A screenshot of how the Local files appear on the app.

We'll be on the lookout for your replies.

[Cosmonautikal]

I would provide details, thankfully however the problem seems to have resolved as I was writing this!

Embarrassingly I cannot tell whether it was from a change on my side or Spotify's. Certainly I haven't changed anything personally.

(if it was Spotify then thank you)

For when it wasn't working, I have provided most of the info in previous posts.

Country = Australia

[lakers_hamid11]

Country: Denmark
Device & Android version: Samsung A70, Android version 11
App version: 8.6.60.1126
Desktop version: Spotify for Windows, 1.1.67.586.gbb5ef64e
Screenshot: See previous replies

[Elena · Accepted solution]

Hey hey @lakers_hamid11!

Thanks for getting back us with more details.

There is new versions for both the Android and desktop Spotify apps so we'd recommend updating them to see if you spot a difference. We'd also recommend downloading the app on your computer from the Microsoft app store.

Then, it will be a good idea to remove all the local files you've uploaded on the desktop app and try syncing them again. It might be good to create new folders with the files and connect those.

If everything looks okay on desktop you should be able to add the local songs to playlists and download them to your phone as well. Make sure that you've switched on Enable sync from desktop as well.

Thanks for your patience and hopefully this helps. 

Keep us in the loop here. 

[lakers_hamid11]

Hi Elena

Sorry I forgot that I had updated my App version in the meantime.

I'm not sure that this was the reason it did not work for me, but I uninstalled the desktop version and installed the version from the Microsoft Store and logged on and suddenly it started downloading automatically without conflicts. If so, I think you should highlight it in your Q&A because I have spent an unimaginably long time on it. I also did not think about this because I do not use MS Store.

[Notttuck_]

I’m not sure if this is 100% the same issue but on my desktop when i try to download the playlist the download button turns green, meaning that it’s done downloading, but it hasn’t actually downloaded any songs. I’ve tried messing with my wifi and firewall settings but nothing has changed. What do I do?

[Ver]

Hey @Notttuck_,

Thanks for posting here.

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

It's also a good idea to try the steps @Elena mentioned to see if that makes a difference.

If that doesn't help, could you send us a video recording of the issue? We'll look into this further.

Keep us posted.