Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50948 Views
  • 66 replies
  • 25 likes
  • 50948 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881576 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881576 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27290 Views
  • 4 replies
  • 0 likes
  • 27290 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to play spotify

PlanFreeCountryCanada Samsung galaxy s10Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 11My Question or IssueI was able to play music fine on Saturday and Sunday and made playlists. I could see all the songs on the albums and play lis...

  • Casual Listener
  • Plan Free Country Canada   Samsung galaxy s10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 11 My Question or Issue I was able to play music fine on Saturda...
  • MafeG
  • Spotify Legend
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Bug report: Unable to dismiss currently listening to in notifications

As per title, I am unable to dismiss "Currently listening to [song name]" on my device. If I pull down the notification panel, the same song is permanently listed. If I force close your app, the song is still listed. I am on a Oneplus 6T and there's ...

  • Casual Listener
  • As per title, I am unable to dismiss "Currently listening to [song name]" on my device. If I pull down the notification panel, the same song is permanently listed. If I force close your app, the song...
  • montylfp
  • Casual Listener
  • 382 Views
  • 1 replies
  • 0 likes
  • Music Discussion
  • 382 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New lyrics feature should highlight only the current lyric row being played

The new lyrics feature is great. However it's a bit confusing the way the spotify UX chose to highlight the lyrics (Android app not sure about IOS). All the previous played lyrics and the current one (line of text) are the same color. This is very co...

  • Regular
  • The new lyrics feature is great. However it's a bit confusing the way the spotify UX chose to highlight the lyrics (Android app not sure about IOS). All the previous played lyrics and the current one...
  • Alex
  • Spotify Legend
  • 1849 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 1849 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV control chromecast

I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.

  • Regular
  • I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.
  • BurningWheels
  • Regular
  • 1060 Views
  • 6 replies
  • 2 likes
  • Android TV
    control
    google cast
  • 1060 Views
  • 6 replies
  • 2 likes

Superuser Contribution [Android][Other] Miniplayer Not available

(To clarify this is on my chromebook) I reinstalled the app after it was skipping my songs and that got fixed but there's currently no miniplayer. I was wondering if this is a problem or if it's intentional.

  • Newbie
  • (To clarify this is on my chromebook) I reinstalled the app after it was skipping my songs and that got fixed but there's currently no miniplayer. I was wondering if this is a problem or if it's inte...
  • MafeG
  • Spotify Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcasts

I often listen to podcasts around the house, and I connect bluetooth earbuds as too not disturb others. Video podcasts will only play audio when connected via bluetooth. Please allow the video to play when connected via bluetooth, as every other comp...

  • Visitor
  • I often listen to podcasts around the house, and I connect bluetooth earbuds as too not disturb others.  Video podcasts will only play audio when connected via bluetooth. Please allow the video ...
  • Eni
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Morning Alarm Won't Shuffle

PlanPremiumCountry DeviceSamsung Galaxy FE 5GOperating SystemAndriod 10 My Question or IssueI've grown tired of waking up to the same song over and over every morning.I've tried searching for solutions posted by other users with no luck.Turning on sh...

  • Casual Listener
  •   Plan Premium Country   Device Samsung Galaxy FE 5G Operating System Andriod 10   My Question or Issue I've grown tired of waking up to the same song over and over every mo...
  • ipetrushevskiy
  • Newbie
  • 10496 Views
  • 4 replies
  • 6 likes
  • 10496 Views
  • 4 replies
  • 6 likes

Superuser Contribution Spotify wont open playlists or artists or albums

I can't listen neither to playlists I have created/Spotify have created/artist playlists or even songs from certain artists. It's like my Spotify only allows nu old playlists which have been downloaded before. However my Spotify dont update my liked ...

  • Newbie
  • I can't listen neither to playlists I have created/Spotify have created/artist playlists or even songs from certain artists. It's like my Spotify only allows nu old playlists which have been download...
  • MafeG
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

[Android][Premium] Sort by Date Added feature is missing.

Title.It's been missing for more than a month and I hoped an update would fix/bring it but to no avail. So is there any plan to bring it back or not?

  • Casual Listener
  • Title. It's been missing for more than a month and I hoped an update would fix/bring it but to no avail. So is there any plan to bring it back or not?
  • dinomight
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Spotify app lacking features - not showing discover weekly, release radar and what's new bell icon

I am a premium subscriber using Spotify on my android phone. I am unable to find discover weekly and release radar playlists on my app. I looked for them in the discover section as well as on every possible location of the app. My app also doesn't sh...

  • Newbie
  • I am a premium subscriber using Spotify on my android phone. I am unable to find discover weekly and release radar playlists on my app. I looked for them in the discover section as well as on every p...
  • dinomight
  • Spotify Star
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Music bar still old

Hi! I am on Premium Family, and I'm the only one getting the old music bar... And yes, I have checked for updates and it's on the latest version. Can someone help me get the new version? Thanks!

  • Newbie
  • Hi! I am on Premium Family, and I'm the only one getting the old music bar... And yes, I have checked for updates and it's on the latest version. Can someone help me get the new version? Thanks!
  • dinomight
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist list in offline disappears.

PlanFree/PremiumCountryRussiaDeviceSamsung Galaxy A5 2017Android 8The tab with the artists I am subscribed to turns out to be empty if the application was closed, unused for some time, then launched without access to the network or in offline mode. R...

  • Music Fan
  • Plan Free/Premium Country Russia Device Samsung Galaxy A5 2017 Android 8 The tab with the artists I am subscribed to turns out to be empty if the application was closed, unused for some time, ...
  • hector373
  • Regular
  • 1175 Views
  • 19 replies
  • 1 likes
  • 1175 Views
  • 19 replies
  • 1 likes

Solved!!Superuser Contribution Cannot open any songs in my account

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 CoreOperating SystemAndroid 9 My Question or IssueWhen i download the Spotify Mobile app, everythings seems normal but when i click to any kind of playlist it's just gets stuck in the loading screen. I ...

  • Regular
  • Plan Premium Country Turkey Device Samsung Galaxy J7 Core Operating System Android 9   My Question or Issue When i download the Spotify Mobile app, everythings seems normal but when i ...
  • Jeremy
  • Spotify Legend
  • 743 Views
  • 12 replies
  • 0 likes
  • 743 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics are incorrectly matched [Bug]

PlanPremiumCountryUnited StatesDeviceOnePlus 9 ProOperating SystemAndroid versión 11 My Question or IssueWhen I was listening to music earlier, I found that my lyrics for "Diamonds" by POESY was actually showing the lyrics to "Diamonds" by Rihanna. T...

  • Newbie
  • Plan Premium Country United States Device OnePlus 9 Pro Operating System Android versión 11   My Question or Issue When I was listening to music earlier, I found that my lyrics for "Di...
  • Jeremy
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads

PlanFreeCountryUnited StatesDeviceSamsung Galaxy 10eOperating System Android Oreo My Question or IssueI'll get an ad with the 30 minutes free tag, but after the ad it will play a second one without the tag and I won't get any time at all without ads.

  • Casual Listener
  • Plan Free Country United States Device Samsung Galaxy 10e Operating System  Android Oreo   My Question or Issue I'll get an ad with the 30 minutes free tag, but after the ad ...
  • Jeremy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth does not work

PlanPremiumCountryUKDeviceSamsung Galaxy A12Operating SystemAndroid My Question or IssueBluetooth. Spotify states on the app that it's playing through my Bluetooth device. Is it? NO! I've tried:-Restarting my phone-Disconnecting all other devices-Loo...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy A12 Operating System Android   My Question or Issue Bluetooth. Spotify states on the app that it's playing through my Bluetooth device. Is...
  • MafeG
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Shuffle follows similar "paths", repeats songs.

PremiumUKDeviceOnePlus 7 Pro, Google Home Mini, BT speaker. My Question or IssueI have a playlist with 2,500+ songs, but recently I've found the shuffle function is far from random. Most songs haven't once come up in around a month of regular (3-4h a...

  • Newbie
  • Premium UK Device OnePlus 7 Pro, Google Home Mini, BT speaker.   My Question or Issue I have a playlist with 2,500+ songs, but recently I've found the shuffle function is far from random. ...
  • wohfab
  • Casual Listener
  • 419 Views
  • 1 replies
  • 1 likes
  • 419 Views
  • 1 replies
  • 1 likes

Superuser Contribution No internet connection yet my songs download just fine

Spotify will show a no internet connection message while I'm connected to my working wifi. I can't find new playlists or search for new songs. When I re downloaded the app, I could only sign in using data, or else I'd be stuck on the logo screen. Onc...

  • Casual Listener
  • Spotify will show a no internet connection message while I'm connected to my working wifi. I can't find new playlists or search for new songs. When I re downloaded the app, I could only sign in using...
  • Jeremy
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't receive recent UI update yet.

PlanPremiumCountryJapanDeviceHUAWEI Mate 20 ProOperating SystemAndroid 10 / EMUI 11 My Question or IssueI already tried: log in & out, device restart, deleting cache, and reinstall. Since I really like looks of new mini player, so I want to apply the...

  • Casual Listener
  • Plan Premium Country Japan Device HUAWEI Mate 20 Pro Operating System Android 10 / EMUI 11   My Question or Issue I already tried: log in & out, device restart, deleting cache,&nbs...
  • Jeremy
  • Spotify Legend
  • 1803 Views
  • 5 replies
  • 0 likes
  • 1803 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify connect not finding that one speaker.

PlanPremiumCountryNetherlandDeviceRedmi note 8tOperating SystemAndroid 11 My Question or IssueHello, my Spotify doesn't want to find a specific device in Spotify connect. I just checked and my colleague can find the speaker without any issue. Connect...

  • Visitor
  • Plan Premium Country Netherland Device Redmi note 8t Operating System Android 11     My Question or Issue Hello, my Spotify doesn't want to find a specific device in Spotify conn...
  • Jeremy
  • Spotify Legend
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes