Can't play musik

[Yourcraft06]

Plan

Premium

Country

Germany

Device

Huawei p20 lite 2018

Operating System

Android 9

My Question or Issue

Hey Guys
I have the problem that I can't play music on my smartphone anymore, I can't download a playlist and my favorite songs are gone.
But on the PC everything works and I have the latest version and enough memory.
I also tried to reinstall the app and log in again.

Thanks for the help.

[Billy-J]

Hey @Yourcraft06, and thanks for reaching out to the Community!

Could you try a more thorough clean reinstall of the app following these steps? Also, make sure you're logged into the right account.

And to confirm, this only happens on the mobile device? You see all of your songs and you can play music on your PC? 

Keep me updated!

[Yourcraft06]

Exactly, everything works on the PC. I have reinstalled the app on my cell phone but nothing has changed.

[Billy-J]

Hey @Yourcraft06, 

Did you perform the reinstall using the link I provided in my last reply? It's different than the standard reinstall. 

Can you also confirm the device this happens on, as well as the software version currently installed? You can also send me a screenshot of what you're seeing and I'll take a closer look at this for you. 

Keep me posted!

[Yourcraft06]

Hi, Billy,
This time I did it with the manual you sent me
and it all works again.
Thanks for your help.🙏🙏
I wish you a nice day
Thanks men

[Billy-J]

Hey @Yourcraft06,

You're most welcome! I'm happy to hear everything's back up and running. 

If you need anything in the future, just let me know. I'm here to help!