Can't visit Artists or Albums. App is worthless right now.

[JJRauch]

App Version

8.5.78.909

Plan

Premium

Country

U.S.A.

Device

LG G8X ThinQ

Operating System

Android 10

My Question or Issue

Every time I click an Artist or Album from the main page.

"Sorry, something went wrong.  That didn't work.  Please have another go."

If I search for an artist, then click on the artists name:
"Something went wrong.  Check your internet connection and try again"

Playlists work.  But, when I start playing a playlist, the entire app will crash a little bit into the song, I have to restart the app, restart the playlist, and it will work fine the second time.

As of right now, Spotify is completely useless on my phone. 

I have done a complete clean install (https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p...)

[christian1112]

I have the same problem on two Fire Tablets (Fire Tablet 8 from 2018) with spotify-App 8.5.77.1043 from the Amazon App Store.

A reinstall (on both) devices didn't help.

The older version (i didn't know the version number) didn't have that issue.

[Jeremy]

Hey @JJRauch and @christian1112,

Thank you for your posts here in the Community. We're happy to help.

Can you try with another internet connection and see what happens?

It would also be great if you can try to log in with another account - such as a friend's or a family member's to see if the issue persists.

@christian1112 - can you confirm if you performed a clean reinstall? This will make sure there's no old cache files not causing this.

Keep us posted 🙂

Cheers!