Chomecasts keeps disconnecting

[TheAccEm]

Plan

Premium

Country

United Kingdom

Device

Samsung S20 Ultra 5G

Operating System

Android 10 / One UI 2.1

My Question or Issue

Spotify keeps disconnecting with my Google devices. I have three Google Audio's connected in a group together and of years I have been connecting to them via the Spotify app and then playing music for hours. As of late it keeps disconnecting at random intervals. Sometimes it will disconnect with the speaker group 5 times within the space of 10 minutes and other times it will only disconnect once and then after I reconnect it, it will be connected until I stop it myself. This did happen on my Samsung S10 about 2 weeks before I changed it for my Samsung S20 Ultra so it's not like the phone is the issue if that makes sense.

I did factory reset all the Google Audio's and that hasn't fixed it.

I did also try and connect to a Google Home in another part of the house and that had the same disconnecting issues.

I have reinstalled the Spotify app on my phone and that didn't fix the issue.

I have asked a few others and they haven't had this issue too?

All the devices, phone and Google devices are fully up to date as well as the Spotify app.

And I did sign out of all devices to make sure no one else on their devices were controlling my Spotify and that didn't work.

The final thing is that I did turn off 'guest mode' and 'let others control your cast media' on all the Google devices in the house and that didn't fix it too. 

I have done quite a number of things to try and fix this but nothing has fixed the issue. If anyone could help etc. it would be greatly appreciated!

[Jecookie]

Having the same issue when casting through the Spotify app on Android. Plays 2-3 songs and then stops. 

[Lamella]

I have the exact same issue. On a Nokia 7 with 2nd gen chromecast. Only happens for spotify, all other apps cast perfectly.

[TheAccEm]

So I got a 'fix'

Connect Spotify to the speakers like normal but leave the Spotify app open with your phone open. I did also have the Google Home app open in the background too. It did stop the random stopping. 

Hope this helps a little bit. 

[Severinsen95]

But not having to keep the app open is one of the bare minimum features that Spotify should have.
I can stream from YouTube just fine.

[TheAccEm]

Mine has fixed itself? I guess it was an update for Spotify or Google Home but it doesn't disconnect anymore? I'll keep this update if it changes. If nothing bad happens in a month then I guess it fixed itself.

[Severinsen95]

I'm still having this issue, but it has actually gotten WORSE!
Now it suddenly pauses what I'm listening to for no reason, and when I try to start it again from the Spotify app it disconnects, but if I press play through Google Home it either plays again or I'll have to skip forwards and backwards for it to start again without disconnecting.
Ugh

[Jeremy]

Hey there folks,

Thank you for your posts.

In this case we suggest that you perform a clean reinstall of the app to make sure there's no old cache files causing this.

If that doesn't do the trick - we recommend that you unlink the devices and then relink them again. You can find the steps here on our support site. 

Keep us posted 🙂

Cheers!

[Severinsen95]

• This problem has been consistent for at least half a year, while actually getting worse. So as you can imagine, I've tried then all already, but none of these fixes actually help.

The Spotify Dev team needs to contact the Google Chromecast Dev team to sort these bugs out, because any dev should know that unchecked bugs can make everything worse when you're adding more code over time, and that's something you really don't want when you have a huge userbase.

But again, I doubt anyone with executive power at Spotify will see this, because they don't care and this forum is probably just a distraction.

Oh well!

[Jeremy]

Hey @Severinsen95,

Thank you for your post and feedback

Would you mind letting us know the following:

• The Exact version of the operating system.
• The Exact version of Spotify.
• The Chromecast firmware version.

We'll have an eye out for your reply 🙂

Cheers!

[Severinsen95]

Actually, the problem has only gotten worse again after the last time I replied to this thread.

Now I can't cast anything from Spotify to my chromecast at all, but I can still cast anything and everything else just fine from any device I have on hand.

I've added pictures of the chromecast and Spotify firmware numbers, as well as the new error that's occurring.

No amount of restarting or uninstalling has helped, and none will, because this is a problem caused by Spotify's faulty software.

I am now not only annoyed, but actually angry.

If this doesn't get fixed ASAP, I'm cancelling my payments and switching services, because the complacency is downright insulting at this point.

I can't use a service I'm paying for, I'd say I'm well within my rights to be more than annoyed at this point.

[Alex]

Hi there folks,

There were some technical difficulties backstage, which caused issues with casting to external devices including the Chromecast.

You can check out this Ongoing Issue thread for more info on that. Our team has reported that this should now be fixed. 

If you're still experiencing this behavior from your external devices we recommend checking if they're running the latest firmware update and restarting your router to make sure all devices are properly connected to your home network.

Don't hesitate to reach out again if you have more questions.

[t0bIMrkstn]

Do you mean it will be fixed in the next update?

[Jeremy]

Hey @t0bIMrkstn,

Thank you for your post in this thread.

The issue should be fixed now. However, as Amazon Fire TV devices are still affected, we've created a different Ongoing Issue thread where you can stay up to speed with any updates we have about that instead. Make sure to add your +VOTE and Subscribe to that thread if you're on an Amazon Fire TV device in that case.

If that's not the case - can you confirm if you followed the troubleshooting steps that's provided in this thread?

It would also be great if you'd let us know which version of the app you have.

Keep us posted.

Cheers!

[Severinsen95]

No, it is absolutely NOT fixed.

If you read my post, I have restarted all my relevant devices, all my firmware is up to date, and I have reinstalled Spotify twice.

Again: This ONLY affects spotify. I can listen to music on my phone and cast my screen or cast directly from Youtube just fine, for instance.

I don't doubt that it affects Amazon TV as well, as they are similar devices, and if the problems aren't fixed for Amazon TV, it should make sense that it will trouble Chromecast as well.
Get back to your team and tell them that this is not fixed.

[Severinsen95]

I followed your steps again, my firmware is still up to date with the latest versions and I can still cast from several devices via several different platforms, except Spotify.

Spotify is the only one that does NOT work.

These issues clearly do not stem from issues with the several devices, as multiple people have stated that Spotify is the only common faulty factor here.

Your team needs to review the code and find the error.

[Jeremy]

Hey again @Severinsen95,

We currently have this ongoing issue under investigation. Leave a +VOTE and subscribe to the thread for updates.

If you have any questions we're one reply away. We're happy to help.

Cheers!

[t0bIMrkstn]

since yesterday it seems to be working again. Thanks for your help. 

[Jeremy]

Hey @t0bIMrkstn,

Thank you for your reply.

Really good to hear that it works again 🙂

Cheers!