Spotify Community

Clsyorkshire · 2014-10-07

Spotify problems
For the last week or so, I've been having problems with the Spotify app on my Samsung Galaxy Ace GT-S5839I.

The app starts fine but when the phone screen goes off into its standby mode, the music becomes really choppy. I've noticed that this only seems to happen when using the internet, it doesn't seem to happen when the phone is on the wifi at home.

Listening using the ipad or laptop is also fine.

I wondered if it was to do with the internet on my phone deal but it shouldn't be as I have unlimited data on my Three contract.

Can anyone offer any suggestions? I've tried re-installing the app on my phone.

JoeThomas · 2014-10-07

Hi! I use Three two, and I experience no problems. You you experence any choppy feed back on any other steaming services as well (YouTube etc.)?

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
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I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

MichaelW · 2014-10-07

Have you followed all the steps from the guide below when reinstalling Spotify at your phone?

http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082?nobounce

Daniel · 2014-10-07

Also try the reinstallation guide linked in my signature

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
Using Spotify Since March 10th 2009
Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

MichaelW · 2014-10-07

@Daniel Sorry, was already looking for yours but Google lead me to the other one. Already changed my macro for yours though 😉

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