Download error

[djeyez0827]

Plan

Free/Premium

Country

Philippines

Device

Vivo Y71

Operating System

FuntouchOS 8.1.0

My Question or Issue

 I always getting that error everytime i download music but as you can see on the picture that i attached i still have a lot of space on my storage and also even i already downloaded the music or playlist once i got offline all of the music that ive downloaded there all gone means they are not downloaded and once i go back online it will start downloading again!!!

[SergioDavid]

Hey @djeyez0827, welcome to the Community!

Sorry to hear you're having trouble with your downloads. Don't worry, we're here to help 🙂

In this case, we suggest you check the steps listed in this article under the "Downloads unexpectedly removed" section.

Hope that helps 🙂