EQ turns off by itself

[ed6sn-qsme_x5]

Plan

Premium

Country

Argentina

Device

Redmi 4A

Operating System

Android  7.1.2

Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you change songs, it deactivates. When entering the EQ screen it is activated again (figure ALWAYS activated, the fact of entering the EQ screen is what activates it: S)
When I change songs ... again the same.

[TonyRow]

Same here.

On redmi note 9 and note 11s... It is not fixed yet? No problem when using a Samsung

[OscarDC]

Hey @TonyRow,

Welcome to the Spotify Community and sorry for the late response as we just came across this thread.

This type of issue is commonly related to some damaged troubleshooting stored on your device. First, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.