Fire tv

[Fmslouie]

All of a sudden my spotify isnt playing in my fire tv. Sometimes it plays but no music comes out others it doesnt even play. It worked fine yesterday.

[Billy-J]

Hey @Fmslouie, thanks for reaching out to the Community!

Let's take a look.

Could you try restarting your Fire TV? If you're not sure how, follow these steps.

If that doesn't help, try reinstalling the Spotify app on the TV. 

Let me know how this goes!

[Fmslouie]

I did all of this already, theres a problem with the application

[Billy-J · Accepted solution]

Hey @Fmslouie,

Thanks for trying those steps.

Could you send me a screen recording of what's happening with the app? Once you send me the screen recording, I'll take a look on my end since I also have a Fire TV.

Looking forward to your reply!

[Fmslouie]

How do i send you a video?

[Billy-J]

Hey @Fmslouie,

Under this reply box, you'll see another box to browse and add files. Select that to select the video to include with your reply, or drag and paste (if you're on a computer)

Once you do that I'll go ahead and take a closer look and see if this happens on my Fire TV as well.

Looking forward to your reply!

[Fmslouie]

My .mov file is not supported

[Billy-J]

Hey @Fmslouie,

Alright. So to confirm so I can check this on my end, the Spotify app on the TV is playing but no sound is coming out?

Also, what Fire TV version do you have?

[Fmslouie]

Thanks but i figured it out

[Billy-J]

Hey @Fmslouie,

You're welcome! If you need help in the future, feel free to start a topic and the Community will be happy to help.

Have a nice day!

[Billy-J]

Hey @Fmslouie, 

A little while after you said you were able to figure it out, I checked on my end to see if the issue was happening to me as well.

There is an Ongoing Issue here, and I checked your Community profile and seems like you already posted there - perfect. Spotify is currently looking into it, make sure to +VOTE to stay updated.

Have a nice day!