Music stops after 10 minutes

[James114]

Plan

Premium

Country

UK

Device

Samsung Galaxy A51

Operating System

Android 10/One UI 2.0

My Question or Issue

I know this topic has been posted a lot and I'm sorry about that but I've browsed these forums and tried all the solutions I can find but none of them have worked My spotify has been stopping every 10 minutes. I've tried with and without headphones. A few different pairs.

So far I have;

• Completed a quick reinstall and a clean reinstall
• Cleared my cache and data
• Logged out of all other devices through my account settings 
• Been through my phone settings and changed my phones and spotifys optimised battery settings
• I've been to my sleeping apps but spotify doesn't appear in my list of apps
• Updated to the latest version 

I've run out of solutions and could really use some help! Thank you

[Katerina]

Hey there @James114,

Thanks for reaching out about this here in the Community!

It sounds like you've tried quite a few troubleshooting steps already. If you haven't done so already, it would also be a good idea to make sure that Spotify is also set as an exception in any third-party battery optimization apps on your mobile device.

If your device has Adaptive Battery, you can also try toggling it off to see if that helps. 

You've also mentioned that you've tried a clean reinstall of the app. Just to confirm, have you tried following the steps here to do so? If not, we'd recommend giving these a try as well.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂