No internet connection available (Chile)

[mmardones]

Hi guys,

I have issues trying to connect via wifi (no internet connection message)...It seems the problem is when I'm using my wifi router. Tp-link wr740n.

Once i connect to 3g network or another wifi connection (another router) there's no problem.

Do you have any information about this problem?

Thanks in advance.

[Joe]

Hi. A few things for you to check.

• Do other android apps such as the browser work over wifi?
• Check that offline mode is off in spotify settings
• Disable the router firewall (SPI) and any other router security (you can re-enable them and set exceptions later)

Let me know if any of this helps please.

[mmardones]

Hi Joe:

• Do other android apps such as the browser work over wifi?

Yes, all other apps work properly.

• Check that offline mode is off in spotify settings

Offline mode is off

• Disable the router firewall (SPI) and any other router security (you can re-enable them and set exceptions later)

SPI firewall is disable. But spotify does not work.

Thanks for your help.

[Josh]

Hello!

Hmmmm...have you tried a clean install? You can follow the instructions here to do that 🙂

[mmardones]

Hi.

Thanks but it didn't work.

The problem I'm sure is at the router settings.

I'll keep looking for the solution.