Play Controls Unavailable on Android App

[shoelessjoe]

Plan: Premium

Country: United States of America

Device: Google Pixel XL 

Operating System: Android 8.0.0

Spotify App Version: 8.4.63.584 armV7

Steps to reproduce:

1. Launch Android app

2. Play an album or playlist

3. Connect to a Spotify Connect capable device(s)

  --- music begins proper playback ---

4. Wait 5+ minutes

5. Launch Android app

6. Playback controls are unavailable (see screen capture)

Able to reproduce this 10x so far.

[Loxer]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

Please try using a different network connection to see if that helps. Try signing out and back in several times too. 

Hope it helps 🙂