Playback isn't paused when answering calls [Android]

[pozlu0]

Hi,
from a couple of days spotify won't stop playing music when an incoming call arrives.
So I hear both call and music that is very annoying
I have to close the application manually.
Anyone have the same problem and have an idea how to fix it ?
Thank you so much

[Robbolone]

hello i use sony xperia z5 with lollipop with the latest update now stops the sound, but sometimes it does not start from one song to another, or in middle of the song does not start even with stop and play only with the next...

[tals]

My experience with the new version and in marshmallow is the music now does stop for a call which is good but doesn't restart after the call

[Orsonz]

For me the same, music pauses when calls received / made and also when I get out of my car, but it doesn't automatically restart when I get back in my car while I've not opened Spotify application. That is kind of annoying, but better this way than it was before! 🙂

[tals]

Agreed it is far better , but it still needs fixing and I can't think why this is so challenging, it's the only app I have that doesn't handle this correctly

[tals]

Took a call yesterday while on blue tooth, Music paused and after the 5 minute call music resumed. Looks like issue might be resolved 🙂

[Rgarcia900]

Well I got the Galaxy Note 4 running Lollipop 5.1.1 and spotify 4.7.0.878 and it is very annoying that spotify does not resume after a call or respond to the play button on my bluetooth to restart it. All other music/radio apps work fine, so it is not a bluetooth issue. Happens in my car as well. This needs to be fixed ASAP!

[ddhockney]

Not solved or a solution. Still happening on Sony Xperia Z5

[Radster]

Hey Spotify!  Any update on this?  I own a Samsung Galaxy S7 Edge and a Samsung Galaxy Tab S2.  I have JayBird X2 wireless bluetooth headphones that I use with my phone and I use my Samsung Galaxy Tab S2 for audio in my car.

Randomly - Not all the time but most of the time... When I make a call on my phone I can still hear it coming from my headphones.

I have Skype on my S2 Tab and every time I make a call on it, Spotify will keep playing.  Both are running MarshMallow.

I even tried downloading a Beta version of Spotify and it still doesnt pause the music when I make a call.

I hope someone can give me some help. =(

[Radster]

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@tals wrote:
Took a call yesterday while on blue tooth, Music paused and after the 5 minute call music resumed. Looks like issue might be resolved 🙂

---

How  is this a solution...?

[Radster]

Interesting. I just tried it again and it seems to be working as it should. Appears the music won't pause until someone picks up the call... not while it is ringing.

[melwynoo]

Same here. Music won't stop after receiving a call, which is super annoying. If I disconnect any blutooth device, the music output swtiches to my phone (sometimes very loud). It was fine with the last version, but unfortunately I updated the app and all these problems popped up again.

Using Nexus 6 (Android M 6.0.1) (Security Patch 01 June 2016)
Spotify 5.7.0.781 armV7

Please fix this!

[Woonjas]

Same (intermittent) problem here! latest Spotify app, One Plus Two on Lollipop

[eljuezer]

Same Problem, extremely annoying - Nexus 5 - Android 6.0.1

[Bart26]

Hi,

The same issue for me + I don't know if this point was raised already but widget for spotify does not work at all, I cannot pause nor skip the songs. Additionally, when I want to play music from Android player, Spotify does not stop, it continues playing its track so I get both in my headset (which was not the case before)....

Android 6, Xperia Z3

@Support Team, please fix the issue asap.

[malmark1]

exact same problem can you push a fix out for this plz or I will use one of the other apps

[Joe]

For those of you running marshmallow, check that the permission for telephone is enabled in application manager>spotify>permissions. It would be awesome if spotify asked for the relevant permissions when it is installed.

[tals]

Enabled here and Spotify still seems unable to work like other applications.

[Gobieslaw]

same problem. It doesn't stop music during call. Additionally it resumes to play music when I disconnect bluetooth device. It is very annoing. Moto X Force and android 6.0.1

It was ok few days ago. What happened?

Please support.

[billnterri · Accepted solution]

Hi, 

I think I solved the problem.  At least for me.  I went into application manager, opened up spotify and checked if permissions were enabled.  They all were.  I turned off all permissions and then exited app manager.  I then went back in and re-enabled all permissions.  For some reason this resets permissions and everything works.  Spotify now pauses with phone calls, allows me to skip and pause songs in my car and open the widget on my phone.  Hope this helps.

Bill

[PeteF]

The solution link does not seem to point to a solution.

Neither Google Play nor Deezer have these problems.

I am using Android 5.1 on a Moto G