Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playlist stuck on 0% waiting to download

Playlist stuck on 0% waiting to download

Hi, 

my android phone refuses to download music to listen to offline.. I keep getting a notification saying " 1 out of 197 (0% complete)".Inside the App itself, it says "waiting to download". It has been like that for 3 days now, and i have been rebooting my phone, clearing cache data, and reinstalling the app multiple time. i have 59GB free space on my external SD.I am connected to Wifi, and my app is up to date. I also have logged off from every device via spotify website. I have been googleing a lot about this issue, I found people having the issue back in 2012, but no active ways to solve the problem. The support only said it might be "a tempoar issue" wich i do not really belive in, because I am not willing to wait an unknown amount of time paying 120€ per year waiting for the app to fix itself. I really have no idea what else to do though. I´m hoping for a quick response, im taking the train for 2 hours a day, and music is all i want on there. thanks 🙂

 

Reply
1 Reply

Hello and welcome to the Spotify Community!

 

Sorry for the delay, you should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

 

 

 


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

 

 

 

Don't forget to check your Spam Box 😉

Suggested posts