Playlists crash when skipping songs

[rosé26]

when i skip a song or when a new song starts on its own, the app crashes and looks like no song is playing, but when i go on the playlist it looks like the list is playing. the pause/play button does not work at that stage. there are no new updates, i've cleared cache and deleted/redownloaded the app, but nothing works. this happens after closing and reopening the app while i'm playing a playlist. what's wrong?

[Eni]

Hey there @rosé26,

Thanks for reaching out about this here in the Community. 

Just to confirm, is this happening across devices or only on a specific one? 

On another note, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

Lastly, we'd like to know if this started happening after a specific event such as an update. 

We'll be waiting for your reply. 

[bvaleriani]

I have the exact same issue on multiple iOS devices.  I am a premium user, and for me, this has only been happening in the last 6-8weeks or so…

[Lyubka]

Hey @bvaleriani,

Thank you for your reply in this thread.

In this case, we'd like to gather as much info as possible. Would you mind letting us know what troubleshooting you've tried so far? This'll help us avoid repeating steps.
 

On another note, if possible, try with another account. If a family member (or a friend) has a Spotify account, could you ask them to log in on your device to see if the app behaves the same way? This will help us understand if it's account related or not. 
 

Let us know how it goes. We'll be on the lookout for your reply.