Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium for Family multiple listeners

Premium for Family multiple listeners

Hi, I have a premium family account mainly shared with my wife. We both are logged in with independent credentials however when we both listen to music at the same time, the other person's music stops streaming. It's almost like we block each other. We are both on Android ( Moto G4+ and Samsung Note 4). Any suggestions how to stop this from happening?

Thanks - Chris
Reply
1 Reply

What I think is happening is the app recognizes that both devices are listening to music and assumes one may be used as a steaming device thats connect to speakers. This happens on my personal Spotify account when I lend my iPod to my sister but use my phone at the same time. What I found to work is if one or both devices are set to offline use then they will play music independently.

Suggested posts