Random distortion / strange noises during playback

[Blocki]

Hey,

I am a premium user and I am having few playlists saved offline on my Nexus 4.

My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks.

I already had the data and app removed and reinstalled. No change.

The noise is random. Sometimes I can listen to couple of songs without an issue but sometimes it constantly happens. It is regardless of the song.

To me it seems there is some sort of glitch in the encryption of the saved files. Seems to happen more often on the move. Maybe if the phone is switching GSM towers or between WiFi and GSM.

[Peter__]

Are you listening through headphones/bluetooth or the internal speaker?

[Daniel]

Seeing a few reports of this; can you try the below guide and if you're still having issues post back here as it may be something which needs escalating.

Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

[Blocki]

This whole thing did not help. I still experience this. There is also no difference whether the screen is on or off.

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[kacenko]

Me too blocki. I contacted spotify back and forth emailing. They've been no help and reckon it's a device issue. Have you had a result from your problem. I'm about to bin spotify premium

[Blocki]

Hey kacenko,

yeah. Same thing over here. They insisted on an issue with my phone hardware/software in the email communication.

I still have those issues on my phone (Nexus 4, Android 4.4.4, rooted, custom kernel) and on my tablet (Nexus 7 2013, Android 4.4.4 or 5, rooted, custom kernels).
It doesn't matter which device or software. After I installed Android L (5) on my tablet, I tried Spotify again but same result.

It is only a problem with playback through Spotify. Other music players (Google music, ES File Explorer, BS Player...) or even video players (Netflix, Twitch, Youtube...) do not have any of such problems.

Even after a full re-installation of my Nexus 4 (had some other software issues) and keeping the default settings of Spotify, the problem exists.

If I would know how to properly trace the cause, I would be glad to provide it here.

[apokrell]

i have the same problem , i am with usb to spdif connection to a dac , and this happens only with spiotify, with other soft playeras such as JRIVER VLC FOO BAR no problems,the noise is like a strong scratch sound very noticeable, inclusive at low levels. i am afraid for my delicate speakers.please any help????

[rrudolphjr]

I am having this problem now, too. I'll be listening to a song on my windows laptop, my ipad or my iphone and all off a sudden there will be this huge GLITCH in the middle of the music. 

[rrudolphjr]

It should be noted that I did not have this problem until about a week ago, I have made no changes to my laptop settings, have not downloaded any programs and audio from all other sources (you know what I am talking about) works just fine. Also, I experience these sound distortions on both my iPad and iPhone as I mentioned. I do sympathize with Spotify as they are having to deliver their product over a myriad of hardware and operating systems. However, I am paying for premium and the glitches and bugs are just piling up. I love Spotify but it is getting hard to justify paying for it in its current form.

[rrudolphjr]

It is now happening several times during songs, making songs unlistenable.

[apokrell]

ok clicks and pops are highest problem in high end equipments!!!!!1

[andrescm90]

Hi there mate, i had the same issues for a couple of days until I realised it was because the CPU was overloaded, i dunno why but using "root booster" app setting to speed extreme solved the issue for earphones, Bluetooth and speaker. If you're not root just add a memory cleaner, hope it helps