Spotify Android App Chromecast Not Working

[juanpiss]

I recently switched to a Samsung Galaxy Note 8 running Android 9 with One U.I. 1.0 and have encountered an issue with Spotify not detecting any Chromecast devices, such as my Google Home Hub or Google TV. However, it does detect non-chromecast devices such as my PC. When I've checked other apps, such as YouTube, they have no issues with Chromecast and are able to connect without any problems. This issue is quite frustrating as it makes it impossible for me to enjoy my music on my Chromecast devices, which I frequently use to play music in my home. I have tried troubleshooting the issue by clearing the cache, deleting the data, and even reinstalling the app, but to no avail. I have also checked online for solutions and haven't found any that work for my specific case; strange behavior

[Vasil]

Hey @juanpiss,

Thank you for posting your question on the Community!

How things should work:

1. As a first step when working with a Chromecast, make sure you have set up Chromecast correctly. 
2. Open Spotify on your smartphone, tablet, or desktop, and ensure that your device is connected to the same Wi-Fi network as your Chromecast. Then, select something to play.
3. Click on the Devices icon. It will be in the bottom-left corner for mobile or in the bottom-right corner on the desktop app.
4. Devices with Chromecast will show the Google Cast icon underneath them.

In your specific case, you do mention that other apps have none of the Spotify issues, so I'm assuming everything is set up correctly, which means that there is most likely something wrong with the Spotify app on your end.

To troubleshoot this, you may try the following steps:

1. If applicable, see if another device can cast the Spotify app.
2. Check if another Spotify account can do the same.
3. Go for a complete clean reinstall of the app, as it will remove all potentially corrupted Spotify data files from your device.
4. Reach out to our support folks, so that they can check your account for errors & potentially corrupted data files on Spotify's end.

Let us know how it goes!

[Thomyy17]

I have the same issue which started recently. There was no issue before. I tried all the steps including complete clean reinstall, but it did not help. Any other idea?

[Eni]

Hey @Thomyy17, 

Thanks for getting in touch about this. 

Could you let us know if this happens across devices or only on a specific one?

Also, sending us the exact make/model, operating system and Spotify version of your device would come in handy. 

Lastly, we'd like to know if this started happening after a specific event such as an update. 

We'll be on the lookout.

[Thomyy17]

Hello,

thanks for your answer. It happens across devices - my and my wife's mobile behaves the same way. However, something had to change as we are able to connect through chromecast to my devices (google nest mini). On the other hand, if Spotify app in mobile is connected, the app does not work 100% correct. In some cases, the sound stoppped to be transferred to the Nest mini, in some cases Spotify does not play another song and goes behind the length of the song. I also noticed that using Windows app does not solve the problem as this app does not show the chromecast devices at all (computer and nest mini are on the same WiFi, of course) - I did not have any problem with this earlier.

[Lyubka]

Hey @Thomyy17,

Thanks for getting back to us!

In order for us to investigate this further, we'd need the details that @Eni requested earlier in the thread. We can then relay the information to our tech team. Additionally, sending us or a quick video of this behavior would also be helpful to our investigation. 

We'll be on the lookout for your reply.

[Thomyy17]

Sorry for not sending the required details before.

Phones: Samsung Galaxy S20 FE 5G, Android 13 - Spotify app updated to the latest available version 8.8.6.472

Computer: ThinkPad notebook, Windows 10 Enterprise 64-bit, Spotify app updated to the latest available version 1.2.4.912.g949d5fd0

I'm sending you the files attached with a description here:

1. Windows app - you can see that only 1 Google cast device is available (out of 7 at my home). Even the device which is in use is not listed. There is no issue with this in mobile app where I can see all of the 7 Google cast devices.

2. The song goes beyond its length and so no music is being heard on the Google cast device. It is in Windows app.

3. The same as 2., but in mobile app.

Hope this helps you to find out the root cause. Thanks you in advance for your help.

[Lyubka]

Hey @Thomyy17,

Thanks for getting back to us.

First off, we'd suggest restarting your router and your devices to make sure everything is synced up.

It's also a good idea to check if there is a new firmware update available for your speaker and let it run. Firmware updates on receivers/speakers and app updates from Spotify's end sometimes get out of tune which might cause issues like this.

In case you're still experiencing this - make sure to check this article out as you'll find further troubleshooting there as well. 

Hope this helps. Let us know how it goes. 

[Thomyy17]

Thanks for additional possible solutions. I did all what you suggested already - all firmwares/updates are the most recent ones. I also tried to restart the router. I don't believe that the issue is outside of the Spotify as e.g. Youtube Music works just fine and has no issue with cast the music into the speakers. The same issue I have on my phone occures on my wife's phone (Samsung A52s 5G), on the Windows app (where no speakers are visible except for TV with chromecast build-in), or when I ask Google assistant on speaker to play music on Spotify.

Thanks for your help!

[Lyubka]

Hey @Thomyy17,

Thanks for getting back to us.

We'd suggest you reach out directly to the support team from Google about this as there might be some incompatibility with the Spotify app and latest updates on the speakers. 

We will keep updating the app on our end with general fixes and stability improvements, but can't promise that this specific issue will be addressed, since, as we mentioned, it sounds dependent on the recently pushed updates, which we have no control over.
 

Keep in mind that there are some limitations that exist for podcasts and if you're streaming podcasts - that might be the reason why you are experiencing difficulties using the Connect feature. There is an idea about changing this here. You can check it out, leave a +Vote and share your feedback if you'd like.  

We're always working on improving the user's experience and we advise that you keep your Spotify up to date with the latest version.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.

[todayssawyer]

Hi there, just echoing that I'm facing the same issue! Similarly it is unique to Spotify - YouTube Music, Amazon Music, PlexAmp, and Pocket Casts are all casting to the various Google devices in the house (Nest Hub, Nest Hub Max, Nests, Chromecast Audios) without any issue whatsoever, however attempts to cast Spotify from any mobile device (Pixel 7 Pro, Galaxy S22) has failed for some time.

[Gibsgiblet]

As the name suggests, I have a repeating issue that my phone can't see the Google home devices I cast music too until I clear the cache of Spotify.

The phone can always see them, but Spotify can only see the Spotify connect devices until I clear the app cache.

Plan

Premium

Country

Uk

Device

Pixel 8 pro

Operating System

Latest android os

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