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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43146 Views
  • 66 replies
  • 25 likes
  • 43146 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878368 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878368 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26481 Views
  • 4 replies
  • 0 likes
  • 26481 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Cant see joe rogan video on tv (works in desktop and mobile)

PlanPremiumCountrySwedenDeviceSony a80jOperating SystemAndroid tv v.10My Question or IssueI can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try to play the same video in the spotify app on my tv I only get the aud...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony a80j Operating System Android tv v.10 My Question or Issue I can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try ...
  • user-removed
  • Not applicable
  • 6378 Views
  • 6 replies
  • 1 likes
  • 6378 Views
  • 6 replies
  • 1 likes

Superuser Contribution Issues sharing Spotify Canvas to Instagram Story

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A14Operating SystemAndroid 13 My Question or IssueI'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show ...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy A14 Operating System Android 13   My Question or Issue I'm having issues when sharing a song to instagram stories, it shows on the ...
  • robot1232424
  • Newbie
  • 105304 Views
  • 294 replies
  • 124 likes
  • Canvas
    Instagram
    share
  • 105304 Views
  • 294 replies
  • 124 likes

Can't download some podcasts

Some podcast I can download others I can't.

  • Visitor
  • Some podcast I can download others I can't.
  • Amayy
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are not time-synced

This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!

Screenshot_20240411-181037_Spotify.jpg
  • Roadie
  • This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!  
  • arunachalakani
  • Visitor
  • 924 Views
  • 4 replies
  • 0 likes
  • 924 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify won't play certain podcasts

PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid 11 My Question or IssueHi there, just this past Monday (March 15, 2021) Spotify suddenly won't play podcast episodes from two specific podcasts I listen to ("Stuff You Should Know" and ...

  • Regular
  • Plan Premium Country USA Device Google Pixel 4 Operating System Android 11   My Question or Issue Hi there, just this past Monday (March 15, 2021) Spotify suddenly won't play podcast e...
  • frustratedperson1
  • Visitor
  • 57444 Views
  • 63 replies
  • 12 likes
  • 57444 Views
  • 63 replies
  • 12 likes

Superuser Contribution How to always allow URI to a song to open the spotify app?

PlanPremiumCountryNorwayDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueURI links like "spotify:track:" always triggers the dialog:Continue to Spotify?This site wants to open the Spotify appHow can i prevent this dialog from ap...

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  • Music Fan
  • Plan Premium Country Norway Device Samsung Galaxy S21 Operating System Android 14   My Question or Issue URI links like "spotify:track:<track id>" always triggers the dialog: ...
  • rghid566
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics won't show due to "About the Artist" info showing instead

With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't seem like it was thought through.

  • Gig Goer
  • With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't...
  • GisleLeroi
  • Newbie
  • 44203 Views
  • 82 replies
  • 43 likes
  • about the artist
    lyrics
  • 44203 Views
  • 82 replies
  • 43 likes

Spotify connection error when opening Musixmatch

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, One UI 1.0 My Question or IssueWhen I open Musixmatch, I am getting an error that is saying "An error occurred when loading your music from Spotify. Try again!"

  • Roadie
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, One UI 1.0   My Question or Issue When I open Musixmatch, I am getting an error that is saying "An er...
  • EthanChai1
  • Roadie
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution song keeps replaying

Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will replay at 1:44 again. Is this a known bug? I'm on Andro...

  • Casual Listener
  • Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will repl...
  • OscarDC
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution My songs won’t pause even after I press the pause button and exit the app

So I listen to music a lot. I sometimes have the Spotify app and another app in split mode to easily access it. Recently, it just started doing this thing where it’s either playing another song with the previous song’s title card. The worst thing tha...

  • Newbie
  • So I listen to music a lot. I sometimes have the Spotify app and another app in split mode to easily access it. Recently, it just started doing this thing where it’s either playing another song with ...
  • Robb4242
  • Casual Listener
  • 1338 Views
  • 2 replies
  • 1 likes
  • 1338 Views
  • 2 replies
  • 1 likes

Superuser Contribution Galaxy watch app won't connect to phone

PremiumCountryBrazilDeviceGalaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930)Operating SystemWatch - Android 13/Wear OS 4.0/One UI 5.0 WatchPhone - Android 14/One UI 6.1Both are updated as of July 31st 2024 My Question or IssueThe Spotify player ...

  • Newbie
  • Premium Country Brazil Device Galaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930) Operating System Watch - Android 13/Wear OS 4.0/One UI 5.0 Watch Phone - Android 14/One UI 6.1 Both are u...
  • Eni
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify codes for specific song open the album but play a random song.

PlanPremiumCountry DeviceRedmi Note /Operating SystemAndroid 9, with MIUI Global 10.3.12 My Question or IssueI have crated and experimented with several of the spotify codes for specific song and none of them seem to work properly. They play a random...

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  • Visitor
  • Plan Premium Country   Device Redmi Note / Operating System Android 9, with MIUI Global 10.3.12   My Question or Issue I have crated and experimented with several of the spotify c...
  • MSD-Reborn
  • Visitor
  • 13232 Views
  • 12 replies
  • 1 likes
  • Android
    spotify codes
  • 13232 Views
  • 12 replies
  • 1 likes

Superuser Contribution Multiple Issues with the UI in Landscape Mode on Tablets

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7+Operating SystemAndroid 13 My IssuesYour Library tab is left bound and uses the whole width of the screen, while content in Home and Search is contained in a box in the center and doesn't scale to the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S7+ Operating System Android 13   My Issues Your Library tab is left bound and uses the whole width of the screen, while content in ...
  • zetadraconis
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution downloads are greyed after playing is completed

this while offlinesolved for a while if downloads are in a playlist but not anymoreSamsung Galaxy A53 5G

  • Regular
  • this while offline solved for a while if downloads are in a playlist but not anymore Samsung Galaxy A53 5G
  • captainkurt
  • Regular
  • 574 Views
  • 8 replies
  • 0 likes
  • 574 Views
  • 8 replies
  • 0 likes

Superuser Contribution App keeps stopping

Since I've joined Spotify, we have experienced nothing but trouble with the app, playing either on our TV or via Bluetooth connection. The most recent has been the song just stopping playing and going back to the beginning. I have tried all of the re...

  • Casual Listener
  • Since I've joined Spotify, we have experienced nothing but trouble with the app, playing either on our TV or via Bluetooth connection. The most recent has been the song just stopping playing and goin...
  • OscarDC
  • Moderator
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stop repeating.It keeps looping

I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed up

  • Visitor
  • I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed...
  • Joan
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disattivare avvio automatico

Samsung Galaxy S10Sistema operativo(iOS 10, Android Oreo, Windows 10, ecc.) La mia domanda o problemaBuongiorno a tutti, non ho notato che più persone hanno il problema dell'esecuzione automatica quando il telefono si collega a dispositivi bluethoot ...

  • Casual Listener
  •   Samsung Galaxy S10 Sistema operativo (iOS 10, Android Oreo, Windows 10, ecc.)   La mia domanda o problema Buongiorno a tutti, non ho notato che più persone hanno il problema dell'es...
  • Pagetto
  • Casual Listener
  • 7527 Views
  • 9 replies
  • 0 likes
  • 7527 Views
  • 9 replies
  • 0 likes

Superuser Contribution How can I get back autoplay from search results?

Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played.This was great for comparing covers, for example.Now, since at least a month, playback stops after first song.How can I ma...

  • Gig Goer
  • Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played. This was great for comparing covers, for example. Now, since at leas...
  • vgstef
  • Music Fan
  • 43775 Views
  • 29 replies
  • 12 likes
  • 43775 Views
  • 29 replies
  • 12 likes

Superuser Contribution Spotify crashes after login - car headunit

PlanPremiumDeviceAllwinner quad-core t3 k2001 (car headunit)Operating SystemAndroid 9My Question or IssueAfter one of the last updates - roughly a month ago, Spotify began crashing on startup. That is - after operating normally for about a year.If I ...

  • Casual Listener
  • Plan Premium Device Allwinner quad-core t3 k2001 (car headunit) Operating System Android 9 My Question or Issue After one of the last updates - roughly a month ago, Spotify began crashing on s...
  • OscarJAL
  • Visitor
  • 703 Views
  • 5 replies
  • 0 likes
  • 703 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify will not work on all 3 of my Android devices worked perfect on apple phone

PlanPremiumCountryusaDeviceSM-T380 SMGG930V SM-T510Operating Systemandroid 8 9 & 11 My Question or IssueAfter install I get my playlist but just a message "Something went wrong". After answering that message a number of times it will play but unrespo...

  • Casual Listener
  • Plan Premium Country usa Device SM-T380 SMGG930V SM-T510 Operating System android 8  9 & 11   My Question or Issue After install I get my playlist but just a message "Somethin...
  • Bobbywires
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes