Spotify app keeps crashing

[angggj]

1.  

Plan

Premium

Country

Serbia

Device

Samsung Galaxy A50

Operating System

Android 10

My Question or Issue

I have tried everything - a clean reinstall, clearing the cache and data, logging in and out, reaching out to SpotifyCares on Twitter, they weren't any help. When I install Spotify it works fine for two days and then it starts crashing every five minutes. No matter what I do. No error happening, nothing. It's not happening to any of my friends, just me. I did a factory reset on my phone, still crashing. 

[Novy]

Hey there @angggj, 

Thanks for reaching out about this in the Community, and welcome 🙂 

If possible, could you ask a friend or a family member to log into their personal account using your device? Let us know if they can replicate this. 

You can also attach a screen recording where we can take a better look at what's happening and we'll see what we can suggest.

Keep us posted!

[angggj]

here is the screen recording. sadly none of my friends use spotify! the app stopped crashing after the new update and now it's happening again. 

[Ver]

Hey @angggj,

Thanks for getting back to us 🙂

In case you're using an SD card, you can remove it, reinstall Spotify and then try running the app without the SD. Are there any changes?

It's also a good idea to deactivate any battery optimization or power saving apps for Spotify.

Keep us posted! We'll be right here if you have any questions.

[angggj]

no changes 😞

[Ver]

Hey @angggj,

Thanks for keeping us posted 🙂

Could you try logging in to your account on another device? That way we can check if it's a device-related issue. Are there any changes?

It's also a good idea to make sure that no other apps are running in the background.

Keep us in the loop! If you have questions, you know where to find us.

[Blingblaow]

Spotify will not work on rooted devices google play apps will not get signed if your phone gets rooted. therefore your obligated too use APKS. that's the sacrifice for having a rooted phone. it is clearly a rooted phone by the notification bar on top of the phone showing some sort of root on the phone !