Help - Android

Topics with Label: Troubleshooting

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
50531 Views
66 replies
25 likes

50531 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
881369 Views
11 replies
51 likes
Android
Guide
Troubleshooting

881369 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
27249 Views
4 replies
0 likes

27249 Views
4 replies
0 likes

Superuser Contribution Removing tracks in playlist skips the current song

PlanPremium FamilyCountryUnited Kingdom (England)DeviceSamsung Galaxy S22Operating SystemAndroid 14 (Upside Down Cake) My Question or IssueI put a couple of random tracks from a playlist into my queue. While playing them, I chose to edit the playlist...

Trialia
Casual Listener
Plan Premium Family Country United Kingdom (England) Device Samsung Galaxy S22 Operating System Android 14 (Upside Down Cake) My Question or Issue I put a couple of random tracks fro...
2024-10-20 1:29:40 PM
2024-10-21 2:36:51 PM
Joan
Moderator
172 Views
1 replies
0 likes
Android
Android 14
Now playing
Playlists
Samsung
skip
Troubleshooting

172 Views
1 replies
0 likes

Superuser Contribution Song info not updating past currently playing song on Nissan Sentra 2020

PlanFree/PremiumCountryUnited StatesDevicePixel 6 Pro and Pixel 5Operating SystemAndroid 12 My Question or IssueSo, I have tried clean installing Spotify, clearing the cache and this does not help. I have tested this with an iPhone 11 and it works ju...

aster4
Newbie
Plan Free/Premium Country United States Device Pixel 6 Pro and Pixel 5 Operating System Android 12 My Question or Issue So, I have tried clean installing Spotify, clearing the cache ...
2022-08-20 10:38:13 PM
2022-08-21 10:52:26 PM
OscarDC
Moderator
783 Views
1 replies
0 likes
Nissan
Troubleshooting

783 Views
1 replies
0 likes

Solved!! Malware from spotify app after new update

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...

BlackRose2335
Casual Listener
Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has be...
2022-07-20 8:48:28 PM
2022-07-21 12:08:22 PM
BlackRose2335
Casual Listener
4292 Views
3 replies
3 likes
Android
malware
Troubleshooting
Update

4292 Views
3 replies
3 likes

Superuser Contribution Spotify app keeps crashing

PlanPremiumCountrySerbiaDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueI have tried everything - a clean reinstall, clearing the cache and data, logging in and out, reaching out to SpotifyCares on Twitter, they weren't any hel...

angggj
Casual Listener
Plan Premium Country Serbia Device Samsung Galaxy A50 Operating System Android 10 My Question or Issue I have tried everything - a clean reinstall, clearing the cache and da...
2021-01-15 10:27:02 PM
2021-02-02 11:33:14 AM
Blingblaow
Composer
1321 Views
6 replies
2 likes
Android
Crash
Troubleshooting

1321 Views
6 replies
2 likes

Superuser Contribution 'New releases' category showing only 2 albums

PlanPremiumCountryCroatiaDeviceSony Xperia XZ PremiumOperating SystemAndroid 9My Question or IssueVersion 8.5.66.1002 of app installed. When I go to 'Search > New Releases > New albums & singles' the section only shows 2 albums and I can't scroll fur...

TimeAmpala
Gig Goer
Plan Premium Country Croatia Device Sony Xperia XZ Premium Operating System Android 9 My Question or Issue Version 8.5.66.1002 of app installed. When I go to 'Search > New Releases > N...
2020-07-15 9:35:05 AM
2020-12-04 2:43:41 PM
TimeAmpala
Gig Goer
1432 Views
8 replies
1 likes
Android
Android App
function
NEW ALBUMS
New albums & singles
New singles
Search
Troubleshooting

1432 Views
8 replies
1 likes

Superuser Contribution Artist radio doesn't work

PlanPremiumCountryRussiaDevicePixel 3 and iPhone XSOperating SystemAndroid 11 My Question or IssueI can't play any artist radio on my phone (both android and iphone) - "playlist not found" appears. On my desktop app everything works. I tried to reins...

user-removed
Visitor
Plan Premium Country Russia Device Pixel 3 and iPhone XS Operating System Android 11 My Question or Issue I can't play any artist radio on my phone (both android and iphone) - "playl...
2020-09-19 9:22:14 AM
2020-10-18 2:16:18 PM
Alex
Spotify Legend
703 Views
3 replies
0 likes
Radio
Troubleshooting

703 Views
3 replies
0 likes

Fire HD 8 for Kids - Spotify music randomly stops playing

I have a Fire HD 8 for Kids and I downloaded Spotify to play lullabies overnight. Recently it has been stopping at random tracks, and when I open the Spotify app, I can see the play button. *Power saving mode has been turned off already, and all of t...

rheggy_uy
Casual Listener
I have a Fire HD 8 for Kids and I downloaded Spotify to play lullabies overnight. Recently it has been stopping at random tracks, and when I open the Spotify app, I can see the play button. ...
2020-04-17 4:47:17 PM
2020-05-31 7:11:56 AM
rheggy_uy
Casual Listener
1917 Views
4 replies
1 likes
Android
Fire hd 8
Spotify music
spotify stops playing
Troubleshooting

1917 Views
4 replies
1 likes

Random pause issue (Android 7.0 on Samsung S6)

Premium planItalySamsung Galaxy S6 (Android 7.0 and phone kept up-to-date)Spotify version: 8.5.51.941 Dear Sir or Madam,I've been a premium Spotify user for over a year on my S6 and never had issues until now.Now Spotify randomly stops playing music:...

Bravide
Casual Listener
Premium plan Italy Samsung Galaxy S6 (Android 7.0 and phone kept up-to-date) Spotify version: 8.5.51.941 Dear Sir or Madam, I've been a premium Spotify user for over a year ...
2020-04-01 6:08:26 PM
2020-04-09 10:09:47 PM
Bravide
Casual Listener
771 Views
2 replies
1 likes
Android
pause
s6
shooting
trouble
Troubleshooting

771 Views
2 replies
1 likes

Songs are greyed out but still playable

Premium, US, Samsung note 10+I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable.I have a playlist specifically for downloading local files and roughly half are in this state.

samPi0314
Newbie
Premium, US, Samsung note 10+ I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable. I have a playlist specifically for down...
2020-01-21 7:32:22 AM
403 Views
0 replies
0 likes
Troubleshooting

403 Views
0 replies
0 likes

Spotify Mobile not playing when I hit "play"

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...

laceyfails
Casual Listener
Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...
2019-08-06 2:50:05 PM
2019-08-28 3:44:55 PM
laceyfails
Casual Listener
1999 Views
2 replies
0 likes
Android
android oreo
Galaxy S9
Premium
Troubleshooting

1999 Views
2 replies
0 likes

Solved!! How do I downgrade the Spotify app?

PlanPremiumCountryArgentinaDeviceXiaomi MI A1Operating SystemAndroid 9 My Question or IssueHow do I downgrade the Spotify app? I'd like to have the widget app.Also, will downgrading delete my downloaded songs? I have about 3 gb worth of music and I'd...

Galoide
Casual Listener
Plan Premium Country Argentina Device Xiaomi MI A1 Operating System Android 9 My Question or Issue How do I downgrade the Spotify app? I'd like to have the widget app. Also, will do...
2019-08-14 10:07:55 PM
2019-08-15 6:43:45 AM
FastMhz
Regular
15374 Views
5 replies
3 likes
Troubleshooting
Widget

15374 Views
5 replies
3 likes

Spotify Connect no Control over Music After connecting

PlanPremiumCountryGermanyDeviceXiaomi A2 LiteOperating SystemAndroid 9 Pie My Question or IssueThis Bug has been going on for a few weeks now. After I connect to a wifi streaming device (Denon AVR–X1500H or Chrome Cast) the song starts playing on the...

Quuupe
Newbie
Plan Premium Country Germany Device Xiaomi A2 Lite Operating System Android 9 Pie My Question or Issue This Bug has been going on for a few weeks now. After I connect to a wi...
2019-07-20 11:51:09 AM
491 Views
0 replies
0 likes
Chrome cast
Spotify connect remote
Troubleshooting

491 Views
0 replies
0 likes

When i try to play the music in my local files it plays too fast.

PlanPremiumCountryMéxicoDeviceLG-210gOperating SystemAndroid 5.1 My Question or IssueHi, I've this problem since last year and because of that i can't listen properly any of my local files. The music plays but, it plays with a very fast time, which d...

CocoFam
Casual Listener
Plan Premium Country México Device LG-210g Operating System Android 5.1 My Question or Issue Hi, I've this problem since last year and because of that i can't listen properly any of ...
2019-06-07 3:17:08 AM
450 Views
0 replies
1 likes
Android 5.1.1
local songs crash
Troubleshooting

450 Views
0 replies
1 likes

Cannot search for artists or go to artists' pages.

PlanPremium FamilyCountryUSA DeviceOnePlus 5Operating SystemAndroid 9 Pie My Question or Issue:Whenever I search for an artist, the results do not include the artist themselves, only playlists featuring the artists, or songs from them . Additionally,...

Raresense
Casual Listener
Plan Premium Family Country USA Device OnePlus 5 Operating System Android 9 Pie My Question or Issue: Whenever I search for an artist, the results do not include the artist t...
2019-04-11 4:52:09 PM
2019-04-11 5:30:08 PM
Raresense
Casual Listener
1177 Views
6 replies
3 likes
artist
search artists
Troubleshooting

1177 Views
6 replies
3 likes

an ad that won't 'dismiss' off the daily mix playlist screen

PlanFreeCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listening to it. And I try clicking "dismiss" but the background changes sometimes but you still...

user-removed
Visitor
Plan Free Country US Device Samsung Galaxy S9 Operating System Android There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listenin...
2019-04-11 10:43:19 AM
563 Views
0 replies
2 likes
Ads freezing app
Android
Troubleshooting

563 Views
0 replies
2 likes

Solved!! Music keeps getting deleted as Andriod phone syncs everyday

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid Oreo My Question or IssueHi peeps, my music keeps getting downloaded everyday. When looked at my offline devices, I noticed that my andriod devices is synced every day unlike my windows ...

Arkim
Casual Listener
Plan Premium Country India Device Samsung M30 Operating System Android Oreo My Question or Issue Hi peeps, my music keeps getting downloaded everyday. When looked at my offline ...
2019-04-05 4:00:17 AM
2019-04-06 7:34:57 AM
Arkim
Casual Listener
933 Views
2 replies
0 likes
Troubleshooting

933 Views
2 replies
0 likes

Synchronized files no longer recognized

PlanPremiumCountryFrance DeviceSony xperia z3 compactOperating SystemAndroid 6.0.1 My Question or IssueIm using Spotify (currently version 8.4.97.807) on a Sony Xperia Z3 compact . This old phone do not have any SIM card, im using it for music and co...

Franci77
Casual Listener
Plan Premium Country France Device Sony xperia z3 compact Operating System Android 6.0.1 My Question or Issue Im using Spotify (currently version 8.4.97.807) on a Sony ...
2019-04-02 2:35:33 PM
2019-04-02 2:37:08 PM
Franci77
Casual Listener
417 Views
1 replies
0 likes
synchronization
Troubleshooting

417 Views
1 replies
0 likes

Solved!! Missing Repeat button

Recently downloaded spotify and I love it, but I noticed that the andriod app on my chromebook is different than the one on my Moto 6 play in that there is no repeat single track button. I've looked around and it sttaes to look inside the ... Of the ...

JayKingPlays
Newbie
Recently downloaded spotify and I love it, but I noticed that the andriod app on my chromebook is different than the one on my Moto 6 play in that there is no repeat single track button. I've looked ...
2019-03-26 5:17:35 PM
2019-03-26 5:23:45 PM
Nico
Community Legend
1051 Views
1 replies
0 likes
repeat
Repeat one
Troubleshooting

1051 Views
1 replies
0 likes

Solved!! Songs' pictures aren't showing in the main menu

Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as "Today Is The Day", "New Releases", "Just for you", "Jump ba...

Danny_03
Newbie
Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as...
2019-02-10 5:44:57 PM
2019-02-12 5:01:05 PM
Amadán
Casual Listener
844 Views
1 replies
0 likes
Account
Troubleshooting

844 Views
1 replies
0 likes

Playback keeps stopping

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happening for several days and not sure what the cause is. I'm connected to my soundbar via b...

Mmaccou
Casual Listener
Plan Premium Country US Device Note 8 Operating System Android version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happeni...
2018-07-24 4:24:55 PM
2018-10-03 6:53:25 PM
NatMat283
Casual Listener
69876 Views
13 replies
48 likes
Troubleshooting

69876 Views
13 replies
48 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Topics with Label: Troubleshooting

Forum Posts

New and Improved Android Widget

[COMPLETE GUIDE] How to fix most Android issues

Solved!! The version of Spotify I have has completely different features than another free user.

Superuser Contribution Removing tracks in playlist skips the current song

Superuser Contribution Song info not updating past currently playing song on Nissan Sentra 2020

Solved!! Malware from spotify app after new update

Superuser Contribution Spotify app keeps crashing

Superuser Contribution 'New releases' category showing only 2 albums

Superuser Contribution Artist radio doesn't work

Fire HD 8 for Kids - Spotify music randomly stops playing

Random pause issue (Android 7.0 on Samsung S6)

Songs are greyed out but still playable

Spotify Mobile not playing when I hit "play"

Solved!! How do I downgrade the Spotify app?

Spotify Connect no Control over Music After connecting

When i try to play the music in my local files it plays too fast.

Cannot search for artists or go to artists' pages.

an ad that won't 'dismiss' off the daily mix playlist screen

Solved!! Music keeps getting deleted as Andriod phone syncs everyday

Synchronized files no longer recognized

Solved!! Missing Repeat button

Solved!! Songs' pictures aren't showing in the main menu

Playback keeps stopping

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Topics with Label: Troubleshooting