Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Troubleshooting

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46426 Views
  • 66 replies
  • 25 likes
  • 46426 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879711 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879711 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26826 Views
  • 4 replies
  • 0 likes
  • 26826 Views
  • 4 replies
  • 0 likes

Superuser Contribution Removing tracks in playlist skips the current song

PlanPremium FamilyCountryUnited Kingdom (England)DeviceSamsung Galaxy S22Operating SystemAndroid 14 (Upside Down Cake) My Question or IssueI put a couple of random tracks from a playlist into my queue. While playing them, I chose to edit the playlist...

  • Casual Listener
  • Plan Premium Family Country United Kingdom (England) Device Samsung Galaxy S22 Operating System Android 14 (Upside Down Cake)   My Question or Issue I put a couple of random tracks fro...
  • Joan
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • Android
    Android 14
    Now playing
    Playlists
    Samsung
    skip
    Troubleshooting
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song info not updating past currently playing song on Nissan Sentra 2020

PlanFree/PremiumCountryUnited StatesDevicePixel 6 Pro and Pixel 5Operating SystemAndroid 12 My Question or IssueSo, I have tried clean installing Spotify, clearing the cache and this does not help. I have tested this with an iPhone 11 and it works ju...

  • Newbie
  • Plan Free/Premium Country United States Device Pixel 6 Pro and Pixel 5 Operating System Android 12   My Question or Issue So, I have tried clean installing Spotify, clearing the cache ...
  • OscarDC
  • Moderator
  • 758 Views
  • 1 replies
  • 0 likes
  • Nissan
    Troubleshooting
  • 758 Views
  • 1 replies
  • 0 likes

Solved!! Malware from spotify app after new update

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...

spotify.jpg
  • Casual Listener
  • Hey,    Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has be...
  • BlackRose2335
  • Casual Listener
  • 3990 Views
  • 3 replies
  • 3 likes
  • Android
    malware
    Troubleshooting
    Update
  • 3990 Views
  • 3 replies
  • 3 likes

Superuser Contribution Spotify app keeps crashing

PlanPremiumCountrySerbiaDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueI have tried everything - a clean reinstall, clearing the cache and data, logging in and out, reaching out to SpotifyCares on Twitter, they weren't any hel...

  • Casual Listener
  •   Plan Premium Country Serbia Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue I have tried everything - a clean reinstall, clearing the cache and da...
  • Blingblaow
  • Composer
  • 1268 Views
  • 6 replies
  • 2 likes
  • Android
    Crash
    Troubleshooting
  • 1268 Views
  • 6 replies
  • 2 likes

Superuser Contribution 'New releases' category showing only 2 albums

PlanPremiumCountryCroatiaDeviceSony Xperia XZ PremiumOperating SystemAndroid 9My Question or IssueVersion 8.5.66.1002 of app installed. When I go to 'Search > New Releases > New albums & singles' the section only shows 2 albums and I can't scroll fur...

  • Gig Goer
  • Plan Premium Country Croatia Device Sony Xperia XZ Premium Operating System Android 9 My Question or Issue Version 8.5.66.1002 of app installed. When I go to 'Search > New Releases > N...
  • TimeAmpala
  • Gig Goer
  • 1418 Views
  • 8 replies
  • 1 likes
  • Android
    Android App
    function
    NEW ALBUMS
    New albums & singles
    New singles
    Search
    Troubleshooting
  • 1418 Views
  • 8 replies
  • 1 likes

Superuser Contribution Artist radio doesn't work

PlanPremiumCountryRussiaDevicePixel 3 and iPhone XSOperating SystemAndroid 11 My Question or IssueI can't play any artist radio on my phone (both android and iphone) - "playlist not found" appears. On my desktop app everything works. I tried to reins...

  • Visitor
  • Plan Premium Country Russia Device Pixel 3 and iPhone XS Operating System Android 11   My Question or Issue I can't play any artist radio on my phone (both android and iphone) - "playl...
  • Alex
  • Spotify Legend
  • 695 Views
  • 3 replies
  • 0 likes
  • Radio
    Troubleshooting
  • 695 Views
  • 3 replies
  • 0 likes

Fire HD 8 for Kids - Spotify music randomly stops playing

I have a Fire HD 8 for Kids and I downloaded Spotify to play lullabies overnight. Recently it has been stopping at random tracks, and when I open the Spotify app, I can see the play button. *Power saving mode has been turned off already, and all of t...

  • Casual Listener
  • I have a Fire HD 8 for Kids and I downloaded Spotify to play lullabies overnight. Recently it has been stopping at random tracks, and when I open the Spotify app, I can see the play button.   ...
  • rheggy_uy
  • Casual Listener
  • 1904 Views
  • 4 replies
  • 1 likes
  • Android
    Fire hd 8
    Spotify music
    spotify stops playing
    Troubleshooting
  • 1904 Views
  • 4 replies
  • 1 likes

Random pause issue (Android 7.0 on Samsung S6)

Premium planItalySamsung Galaxy S6 (Android 7.0 and phone kept up-to-date)Spotify version: 8.5.51.941 Dear Sir or Madam,I've been a premium Spotify user for over a year on my S6 and never had issues until now.Now Spotify randomly stops playing music:...

  • Casual Listener
  • Premium plan Italy Samsung Galaxy S6 (Android 7.0 and phone kept up-to-date) Spotify version: 8.5.51.941     Dear Sir or Madam, I've been a premium Spotify user for over a year ...
  • Bravide
  • Casual Listener
  • 763 Views
  • 2 replies
  • 1 likes
  • Android
    pause
    s6
    shooting
    trouble
    Troubleshooting
  • 763 Views
  • 2 replies
  • 1 likes

Songs are greyed out but still playable

Premium, US, Samsung note 10+I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable.I have a playlist specifically for downloading local files and roughly half are in this state.

  • Newbie
  • Premium, US, Samsung note 10+ I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable. I have a playlist specifically for down...
  • 397 Views
  • 0 replies
  • 0 likes
  • Troubleshooting
  • 397 Views
  • 0 replies
  • 0 likes

Spotify Mobile not playing when I hit "play"

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo   My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...
  • laceyfails
  • Casual Listener
  • 1985 Views
  • 2 replies
  • 0 likes
  • Android
    android oreo
    Galaxy S9
    Premium
    Troubleshooting
  • 1985 Views
  • 2 replies
  • 0 likes

Solved!! How do I downgrade the Spotify app?

PlanPremiumCountryArgentinaDeviceXiaomi MI A1Operating SystemAndroid 9 My Question or IssueHow do I downgrade the Spotify app? I'd like to have the widget app.Also, will downgrading delete my downloaded songs? I have about 3 gb worth of music and I'd...

  • Casual Listener
  • Plan Premium Country Argentina Device Xiaomi MI A1 Operating System Android 9   My Question or Issue How do I downgrade the Spotify app? I'd like to have the widget app. Also, will do...
  • FastMhz
  • Regular
  • 15237 Views
  • 5 replies
  • 3 likes
  • Troubleshooting
    Widget
  • 15237 Views
  • 5 replies
  • 3 likes

Spotify Connect no Control over Music After connecting

PlanPremiumCountryGermanyDeviceXiaomi A2 LiteOperating SystemAndroid 9 Pie My Question or IssueThis Bug has been going on for a few weeks now. After I connect to a wifi streaming device (Denon AVR–X1500H or Chrome Cast) the song starts playing on the...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi A2 Lite Operating System Android 9 Pie     My Question or Issue This Bug has been going on for a few weeks now. After I connect to a wi...
  • 484 Views
  • 0 replies
  • 0 likes
  • Chrome cast
    Spotify connect remote
    Troubleshooting
  • 484 Views
  • 0 replies
  • 0 likes

When i try to play the music in my local files it plays too fast.

PlanPremiumCountryMéxicoDeviceLG-210gOperating SystemAndroid 5.1 My Question or IssueHi, I've this problem since last year and because of that i can't listen properly any of my local files. The music plays but, it plays with a very fast time, which d...

  • Casual Listener
  • Plan Premium Country México Device LG-210g Operating System Android 5.1   My Question or Issue Hi, I've this problem since last year and because of that i can't listen properly any of ...
  • 442 Views
  • 0 replies
  • 1 likes
  • Android 5.1.1
    local songs crash
    Troubleshooting
  • 442 Views
  • 0 replies
  • 1 likes

Cannot search for artists or go to artists' pages.

PlanPremium FamilyCountryUSA DeviceOnePlus 5Operating SystemAndroid 9 Pie My Question or Issue:Whenever I search for an artist, the results do not include the artist themselves, only playlists featuring the artists, or songs from them . Additionally,...

  • Casual Listener
  • Plan Premium Family Country USA   Device OnePlus 5 Operating System Android 9 Pie   My Question or Issue: Whenever I search for an artist, the results do not include the artist t...
  • Raresense
  • Casual Listener
  • 1154 Views
  • 6 replies
  • 3 likes
  • artist
    search artists
    Troubleshooting
  • 1154 Views
  • 6 replies
  • 3 likes

an ad that won't 'dismiss' off the daily mix playlist screen

PlanFreeCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listening to it. And I try clicking "dismiss" but the background changes sometimes but you still...

  • Visitor
  • Plan Free Country US Device Samsung Galaxy S9 Operating System Android      There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listenin...
  • 556 Views
  • 0 replies
  • 2 likes
  • Ads freezing app
    Android
    Troubleshooting
  • 556 Views
  • 0 replies
  • 2 likes

Solved!! Music keeps getting deleted as Andriod phone syncs everyday

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid Oreo My Question or IssueHi peeps, my music keeps getting downloaded everyday. When looked at my offline devices, I noticed that my andriod devices is synced every day unlike my windows ...

  • Casual Listener
  • Plan Premium Country India Device Samsung M30 Operating System Android Oreo   My Question or Issue Hi peeps, my music keeps getting downloaded everyday. When looked at my offline ...
  • Arkim
  • Casual Listener
  • 917 Views
  • 2 replies
  • 0 likes
  • Troubleshooting
  • 917 Views
  • 2 replies
  • 0 likes

Synchronized files no longer recognized

PlanPremiumCountryFrance DeviceSony xperia z3 compactOperating SystemAndroid 6.0.1 My Question or IssueIm using Spotify (currently version 8.4.97.807) on a Sony Xperia Z3 compact . This old phone do not have any SIM card, im using it for music and co...

  • Casual Listener
  •   Plan Premium Country France  Device Sony xperia z3 compact Operating System Android 6.0.1   My Question or Issue Im using Spotify (currently version 8.4.97.807) on a Sony ...
  • Franci77
  • Casual Listener
  • 408 Views
  • 1 replies
  • 0 likes
  • synchronization
    Troubleshooting
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Missing Repeat button

Recently downloaded spotify and I love it, but I noticed that the andriod app on my chromebook is different than the one on my Moto 6 play in that there is no repeat single track button. I've looked around and it sttaes to look inside the ... Of the ...

  • Newbie
  • Recently downloaded spotify and I love it, but I noticed that the andriod app on my chromebook is different than the one on my Moto 6 play in that there is no repeat single track button. I've looked ...
  • Nico
  • Community Legend
  • 1021 Views
  • 1 replies
  • 0 likes
  • repeat
    Repeat one
    Troubleshooting
  • 1021 Views
  • 1 replies
  • 0 likes

Solved!! Songs' pictures aren't showing in the main menu

Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as "Today Is The Day", "New Releases", "Just for you", "Jump ba...

  • Newbie
  • Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as...
  • Amadán
  • Casual Listener
  • 829 Views
  • 1 replies
  • 0 likes
  • Account
    Troubleshooting
  • 829 Views
  • 1 replies
  • 0 likes

Playback keeps stopping

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happening for several days and not sure what the cause is. I'm connected to my soundbar via b...

  • Casual Listener
  • Plan Premium Country  US Device Note 8 Operating System Android version 8   My Question or Issue  When listening to a song, the playback will randomly stop. It's been happeni...
  • NatMat283
  • Casual Listener
  • 69764 Views
  • 13 replies
  • 48 likes
  • Troubleshooting
  • 69764 Views
  • 13 replies
  • 48 likes