Spotify identifying my phone as a tablet

[heywtl]

Plan

Premium

Country

Brazil

Device

Xiaomi Mi A3

Operating System

Android 10

My Question or Issue

The Spotify app on my phone says that I'm on a tablet. Because of this I can't see the Canvas feature. Reinstalling the app didn't resolve this.

[Rhyndrew25]

Im having the same issue. Spotify identify my phone as tablet.

[Elena]

Hey there @Rhyndrew25 and @heywtl,

Thanks for reaching out to us 🙂 

First we'd recommend making sure that your data saver feature is turned off to get the Canvas clips. It's also important that your device doesn't have a pixel width that's greater than 600.

If the above requirements are met we'd suggest restarting the device and logging out and back in to the account. If that doesn't do the trick, you can check out these steps and run a clean reinstall. That way, you can make sure the cache is not causing this issue.

Let us know how it goes. If you have more questions, we are here for you. 

[StanVanOpstal]

I had the same problem on my MI A3 but after the last update it was solved

[Rhyndrew25]

Good for you 🥺 

[Rhyndrew25]

Still not working. The last update works well and then after i update it to the latest version canvas feature isnt there anymore

[Elena]

Hey @Rhyndrew25,

Thank you for your reply. We'll keep assisting you so we can work this out 🙂

Would you mind letting us know what Spotify version you have and the model and OS version of your device?

It would also be great if you could let us know if you experience the same behavior after performing a clean reinstall.

Keep us posted. We'll have an eye open for your reply.

Cheers!