Spotify is using mobile data when the setting is disabled for the app

[GeoGiraffe]

I have mobile data turned off for Spotify, but while playing songs offline in my car it will start playing Suggested Songs and use mobile data. I have burned through my data plan this way a few months in a row now. Also, the app doesn't automatically switch back to wifi when I enter a wifi zone.

[AlejaR]

Hey @GeoGiraffe,

Thanks for posting in the Community and welcome. 

In this case, we-d like to gather some additional info. Just to confirm, is this happening only when you connect your mobile phone to your car? Is your phone connected to your car via cable, Bluetooth or are you using connect? It'd be awesome if you could help us clarifying this details.

On another note, since you mentioned the app is playing suggested songs when offline, we'd like to check: do you enable the offline mode on the app settings, or are you referring to the fact that the device is not connected to any WiFi network? It'd be awesome if you could send us the make/model and OS of the affected device, along with the Spotify version you're running there.

Lastly, just to confirm, has the app always been behaving like this or does it start to happen after a specific event such as an OS update? Please send us the details about it. You can check if there's an option in your mobile settings that allows the phone to automatically connect to a previously saved WiFi network. If yes, you can enable it to check if you notice any difference.

Keep us in the loop!