Spotify stops automatically on Galaxy S9

[Froger]

Plan

Premium

Country

Netherlands

Device

Samsung Galaxy 9

Operating System

Android 9

My Question or Issue

Spotify stops automatically when streaming to Bluetooth speaker / headphones. App is prevented from sleep and I've disabled notifications yet (what is advised in other topics)

What can be the problem? 

[Daisy]

Hey @Froger,

Thanks for getting in touch.

We're happy to help, we just need some more information. Please let us know:

• The version of Spotify you're running (you'll find this under About Spotify in the app's settings).
• What bluetooth speaker you're using.
• Is this happening over WiFi? 3G/4G? Both?
• A full description of the issue, with as much detail as possible.
• How long you've had this issue.
• What actions led to it happening. 
• Does the issue appear on any other devices that you use Spotify on?

We look forward to your reply 🙂 Have a nice day!

[SilviuCristian]

Hi @Daisy,

I'm experiencing the same problem, when the phone is connected to a bluetooth device (car system or even a smartwatch). The music just stops when the phone screen goes off, I have to press a volum button or to bring back the screen up, for the music to continue. It happens on wi-fi and 4G, since the last 3 or 4 updates.

Now I have V 8.5.13.637

Samsung s9+

This issue was not happening since 1 month ago. It is annoyng 😐

Thanks,

Silviu