Spotify stops when screen goes dark on Xiaomi redmi note 13 pro

[AnnieZA]

Hi, Ive tried EVERYTHING. When my phones screen goes dark Spotify stops. But if I tap and screen wakes up for like 10 seconds the app plays again for that 10 seconds until it goes dark again

[alexei_wu]

hey @AnnieZA

is the phone set to Battery Saver mode?

[AnnieZA]

No not at all

[alexei_wu]

Settings > Installed Apps > Spotify > Battery settings > Disable battery optimization

[AnnieZA]

Battery optimization is off. 

[Ivelina]

Hey @AnnieZA,

Thanks for posting this thread in the forum and welcome!

It's great that you've already made sure that battery optimization is off as suggested by @alexei_wu.

What I also recommend is to additionally check for any sleeping apps on your phone and that Spotify is not listed in them, as well as to clear the cache within Spotify as it can cause different performance issues if it's corrupted. You can follow the steps for a clean reinstall here.

If there's no difference, let us know when you noticed this behavior for the first time and if it was after something specific.

Keep us posted 🙂

[AnnieZA]

HI, I've done everything. Still does it

[Ivelina]

Thanks for the response @AnnieZA.

Did you notice when this started happening and if it was after something specific? Can you think of any settings that you might have toggled or other apps that you may have installed for example?

The more info you provide on the situation, as well as the steps you've gone over already, the better understanding we'd have. 

I recommend restarting your phone, logging out > back in twice in a row on Spotify (in order to resync the account and app). Additionally, something else that you can test is changing the time for the display to shut off to a higher amount (more than 10 seconds) to see if that'll change anything.

Lastly, if you're logged in to your Spotify account in a browser, make sure there aren't any browser extensions which may be causing issues.

We'll be on the lookout.