Sync Error - more than 500 songs

[M0wlWurf]

EDIT: I always had troubles using 3 devices for offline sync as the last one was always de-authorised. I have now made a clean reinstall on all three devices and now everything seems to be working fine. I can use all three devices for offline sync and can download 500+ songs. If you've got any further questions, please don't hestistate to ask.

And thank you for your support.

Hello,

I'm using Spotify Premium on my Galaxy S3 not rooted and with the newest firmware and when I'm exceeding the number of downloaded and to-be-downloaded files of 500 I'm receiving the "Syncing Error - Offline synchronisation has stopped as there's no space left on this device." 

It's not that I'm really needing 500+ songs, but I've got so much free space on both my phones' internal (5+GB) as well as my sd card (27+GB). I'm sure I'm not the only one with this issue so any troubleshooting might be helpful.

I've done a couple of clean installs, so first forcing the app to stop, clearing cache and then removing the app, shutting my phone down, removing my battery, starting my phone again and then deleting the com.spotify folder with an explorer app. Then I've downloaded the fresh spotify via the play store and in attemping to download three playlists with an overall size of just over 500 songs I'm receving the error. If I'm staying under 500 songs I'm fine. This also applies when I try to manage my device with the newest Spotify for Windows desktop client.

Thanks for your help in advance,

Seb

[Joe]

Hi. What spotify version is shown in spotify's settings?

Are you saying that you can download, say, 2 playlists each containing 400 tracks without issue but, after clearing the spotify cache to free up the storeage space, you can't download one playlist containing the same tracks from the two playlists?

[M0wlWurf]

Hey,

thank you for your quick reply. The spotify version displayed is: 0.7.9.1170

What I was trying to explain that I can download an endless number of playlists without any issue as long as the total number of songs does not exceed roughly 500.

This even applies to when I've cleared my device, so I do have enough space and have not yet downloaded any song, and am trying to make a playlist available offline that has more than 500 songs in it.

In other words: Even if I have 0 songs on my device but try to download 500, if at once or every now and then, I get the error of sync. Does that make my issue a bit clearer?

Seb

[Joe]

Got you, thanks. I wonder if this is connected to another bug I've come across where dropping over 542 tracks onto Songs in the desktop client breaks it until the client is restarted.

[M0wlWurf]

Unfortunately I can't confirm this as this has not yet happened to me.

However, to report this issue as a bug we'd have to find more people with similar issues, wouldn't we?

[Joe]

The other issue is being investigated by the devs but yes, more users experiencing the specific issue you're having would be good (or bad) before escalating. What would the workaround be for now?

Temporarily remove some tracks from the affected playlist in the desktop client then set it to available offline. Once the tracks have downloaded, add the removed tracks back on the desktop client?

Or just split larger playlists?

[M0wlWurf]

I honestly don't know. Like I've posted under my edit of the first post, I worked on my other two devices and then suddenly the first one worked again.

But when I tried to recreate the issue, it might be a workaround to download a playlist with less than 500 songs and then queue the large playlist. But I'm not sure if this works all the time. I'll test this over the weekend and then report back.

[Joe]

Awesome - thanks 🙂

I'm not being lazy but I don't use external SD cards and trying to reproduce on my devices would be a bit tricky 🙂

[M0wlWurf]

That's fine with me. Let's just hope for others to join in.

If not, I'm going to test spotify intensively and report back in the following week.

[M0wlWurf]

So I'm going to report back now.

Offline-mode now seems to be working fine on all of my three devices. I however still have troubles with my phone. I've now managed to download more than 1k songs. When I however leave offline mode to search other music, which shall then be downloaded to my phone, it repeats its' message of having no free memory left. I've got more than 5 GB on my internal and more than 20GB on my SD card.

When restarting the app all playlists appear empty (which they of course aren't), and when I leave my phone alone so it sleeps, I can't reactivate it without waiting a couple of seconds. Seems like it's working hard to get back on track with the app, doesn't it? Usually then my playback via bluetooth struggles also. For all that are to lazy to scroll up again, I'm using Android S3 with updated stock firmware.

I have done a clean install, but it doesn't solve my issue. Strange, in'it?