Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43023 Views
  • 66 replies
  • 25 likes
  • 43023 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878292 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878292 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

Superuser Contribution All my saved songs dissapeared

All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only get the list of artists I am following not all oth...

  • Newbie
  • All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only...
  • user-removed
  • Not applicable
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Renaming Firestick for Spotify Connect

Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be usefull to have 'firestick - Bedroom' and 'firestick -...

  • Newbie
  • Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be use...
  • EddyR
  • Regular
  • 3160 Views
  • 3 replies
  • 0 likes
  • Firestick
    Rename
    Renaming
  • 3160 Views
  • 3 replies
  • 0 likes

Playlists gone!

Help! My Playlists have disappeared! please help me to fix.... 

  • Casual Listener
  • Help! My Playlists have disappeared! 😨 please help me to fix.... 
  • CryticalAce
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Download over wifi

For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data.I have tried deleting the app checking phone memory but nothing works.Can anyone help? ThanksMark

  • Newbie
  • For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data. I have tried deleting the app checking phone memory but nothing works. Can anyone help? &nb...
  • Joe
  • Community Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Solved!! no local songs via chromecast audio?

When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already downloaded on all devices, where ignored and skipped!...

  • Roadie
  • When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already do...
  • TREVA
  • Roadie
  • 15298 Views
  • 2 replies
  • 5 likes
  • chromecast audio
    local files
  • 15298 Views
  • 2 replies
  • 5 likes

Soundhound Playlist Won't Connect

Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without the option to listen to it & add it. Just curious a...

  • Newbie
  • Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without ...
  • Dhanya
  • Newbie
  • 996 Views
  • 1 replies
  • 4 likes
  • 996 Views
  • 1 replies
  • 4 likes

Solved!! No favorite songs now?

Hi all!I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list. Does anyone have a clue about what happened? Thanks!

  • Casual Listener
  • Hi all! I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list.   Does anyone have a clue about what happened?   Than...
  • magnotico
  • Casual Listener
  • 1122 Views
  • 2 replies
  • 0 likes
  • 1122 Views
  • 2 replies
  • 0 likes

Superuser Contribution Usar spotify en segundo plano

Hola que tal tengo un problema, cada vez que abro otra app con el spotify reproduciendo, automaticamente el spotify se cierra, hay alguna solucion para este problema?

  • Newbie
  • Hola que tal tengo un problema, cada vez que abro otra app con el spotify reproduciendo, automaticamente el spotify se cierra, hay alguna solucion para este problema?
  • kacomanya
  • Casual Listener
  • 11564 Views
  • 3 replies
  • 2 likes
  • 11564 Views
  • 3 replies
  • 2 likes

Local files wont sync to android

I have tries all the recomended solutions - disable firewall + antivirus- reinstall/reboot aplication- turn on network sharing- install older spotify versionbut to no avail. I have a samsung galaxy s7 nougat which does show up in my devices on my des...

  • Newbie
  • I have tries all the recomended solutions  - disable firewall + antivirus - reinstall/reboot aplication - turn on network sharing - install older spotify version but to no avail. I have a s...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Almacenamiento en un SD

Hola a todos, buen día.He sincronizado mi musica y se guarda en la SD Card, pero después de unos minutos, se borra todo. Ya elimine mis dispositivos desde la página, desinstale la aplicación y pensando que es mi memoria tambien le borre archivos sin ...

  • Newbie
  • Hola a todos, buen día. He sincronizado mi musica y se guarda en la SD Card, pero después de unos minutos, se borra todo. Ya elimine mis dispositivos desde la página, desinstale la aplicación y pe...
  • Leonardo
  • Roadie
  • 1973 Views
  • 3 replies
  • 0 likes
  • 1973 Views
  • 3 replies
  • 0 likes

Play on android phone gives pause on chromecast and reverse, no sound at all

Have a problem with playing the music on my chromecast with the spotify app on my phone.When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is connected to. If I put the song to pause in the app it is ...

  • Newbie
  • Have a problem with playing the music on my chromecast with the spotify app on my phone. When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is conne...
  • martinknot
  • Regular
  • 958 Views
  • 8 replies
  • 1 likes
  • 958 Views
  • 8 replies
  • 1 likes

Lista de reproduçao some!! O botao lista desapareceu

Galeraaa sabem aquela opçao de ver a lista de musicas, que vc pode remover e alterar a sequência?? Pois é a minha sumiu !!!!! Eu sei que o procedimento é esse:"Veja sua fila de reproduçãoToque na barra Tocando agora, que aparece na parte inferior e m...

  • Newbie
  • Galeraaa sabem aquela opçao de ver a lista de musicas, que vc pode remover e alterar a sequência?? Pois é a minha sumiu !!!!! Eu sei que o procedimento é esse: "Veja sua fila de reprodução Toque na...
  • user-removed
  • Not applicable
  • 3317 Views
  • 2 replies
  • 1 likes
  • 3317 Views
  • 2 replies
  • 1 likes

Solved!! Spotify SUCKS mobile data

If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS. I can't see anywhere that I can completely turn off mobile data use for Spotify...

  • Roadie
  • If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS.   I can't see ...
  • BarryZut
  • Casual Listener
  • 838 Views
  • 5 replies
  • 0 likes
  • 838 Views
  • 5 replies
  • 0 likes

Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ein neues passwort zu vergeben, aber auch damit konnt...

  • Newbie
  • habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ei...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Cade minhas musicas baixadas

Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??

  • Newbie
  • Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Solved!! Spotify offline

Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.

  • Casual Listener
  • Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.
  • CryticalAce
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Logging in in Singapore

When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can I do to log in on my phone?

  • Newbie
  • When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Solved!! Local files won't sync with Android Phone

Hi, All is well except: I have a local file on my PC andI add to a playlist on my PC thenthe playlist appears on the phone OK (Android)the songs appear in the playlist OKthe playlist allows it to be set as offline sync on the phone BUTthe songs don't...

  • Visitor
  • Hi,   All is well except:   I have a local file on my PC and I add to a playlist on my PC then the playlist appears on the phone OK (Android) the songs appear in the playlist OK the...
  • dancinpantz
  • Casual Listener
  • 26744 Views
  • 22 replies
  • 4 likes
  • 26744 Views
  • 22 replies
  • 4 likes

Não consigo adiantar e nem passar músicas

Minha conta é familiar e não to conseguindo mais adiantar as músicas, nem passar e muito menos voltar. Já olhei as configurações e nada.

  • Newbie
  • Minha conta é familiar e não to conseguindo mais adiantar as músicas, nem passar e muito menos voltar. Já olhei as configurações e nada.
  • geanriwster
  • Newbie
  • 7352 Views
  • 5 replies
  • 0 likes
  • 7352 Views
  • 5 replies
  • 0 likes

Spotify app allways offline

How do i sign in,my app says am offline....

  • Newbie
  • How do i sign in,my app says am offline....
  • Joe
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes