Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59733 Views
  • 68 replies
  • 26 likes
  • 59733 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28293 Views
  • 5 replies
  • 0 likes
  • 28293 Views
  • 5 replies
  • 0 likes

Solved!! PROBLEMA AL ABRIR SPOTIFY EN ANDROID

Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente desintalar e instalar la app, pero aun asi no funciona. ...

  • Newbie
  • Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente des...
  • Jsolanoc
  • Newbie
  • 76124 Views
  • 41 replies
  • 5 likes
  • Other
  • 76124 Views
  • 41 replies
  • 5 likes

Can't stop an artist playlist playing?

I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these Beatles songs from playing. I could pause them, bu...

  • Casual Listener
  • I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these...
  • betablue42
  • Roadie
  • 979 Views
  • 5 replies
  • 0 likes
  • 979 Views
  • 5 replies
  • 0 likes

Solved!! Do songs stay downloaded on device after premium subscription ends?

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?

  • Newbie
  • I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?  
  • Joe
  • Community Legend
  • 68084 Views
  • 3 replies
  • 0 likes
  • 68084 Views
  • 3 replies
  • 0 likes

Spotify is closing when I stop the music.

I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.

  • Newbie
  • I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.
  • Joe
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Sony Xperia M5 doesn't show storage function

HiI pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB that was promoted in the brochure, but 10 were alread...

  • Casual Listener
  • Hi I pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB ...
  • betablue42
  • Roadie
  • 594 Views
  • 7 replies
  • 0 likes
  • 594 Views
  • 7 replies
  • 0 likes

Playlist restarting before reaching the end.

Hey! After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a similar issue when playing said playlist on random, only a few son...

  • Newbie
  • Hey!   After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a s...
  • Joe
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

App opens itself all the time

Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?

  • Newbie
  • Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Solved!! Saving to SD Card on Android 6.0 Marshmallow

Hello everyone, I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on SD Cards, but NOTHING worked. Until I went into the App Pro...

  • Newbie
  • Hello everyone,   I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on...
  • jac_n
  • Newbie
  • 133360 Views
  • 67 replies
  • 27 likes
  • 133360 Views
  • 67 replies
  • 27 likes

Shutting off shuffle

I can't make 'shuffle play' STOP! Make it stop!!! I've tried the drop down on either side and the settings - nothing. Any ideas?

  • Casual Listener
  • I can't make 'shuffle play' STOP!  Make it stop!!! I've tried the drop down on either side and the settings - nothing.  Any ideas?
  • Joe
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Issues with premium

I'm being charged for premium on my android, and have only ever used spotify on my android. But it's stuck on free, I've tried logging in and out, that doesn't help. Any suggestions??

  • Newbie
  • I'm being charged for premium on my android, and have only ever used spotify on my android.  But it's stuck on free, I've tried logging in and out, that doesn't help. Any suggestions??
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Spotify widget not working on Samsung Galaxy S7

Widget just shows up blank and I can't press anything but the app is currently playing right now.

  • Regular
  • Widget just shows up blank and I can't press anything but the app is currently playing right now.
  • deek102
  • Casual Listener
  • 5391 Views
  • 7 replies
  • 4 likes
  • 5391 Views
  • 7 replies
  • 4 likes

Offline music deleted

Hi,So, I downloaded some files for offline music listening when on the road, but this is the third time in less than a month it suddenly gets randomly deleted, all of it except Playlists. All albums from all of my saved artists is gone...LG G6, Nouga...

  • Casual Listener
  • Hi, So, I downloaded some files for offline music listening when on the road, but this is the third time  in less than a month it suddenly gets randomly deleted, all of it except Playlists. All...
  • ivanlunah
  • Casual Listener
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

bmw f11 spotify album artwork not showing

When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android. I've tried everything and nothing seems to work. Anyone have any ideas?

  • Newbie
  • When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android.  I've tried everything and nothing seems to work.  Anyo...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Superuser Contribution Kontakt

Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!

  • Casual Listener
  • Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!
  • jonake
  • Newbie
  • 651 Views
  • 2 replies
  • 1 likes
  • 651 Views
  • 2 replies
  • 1 likes

Superuser Contribution Skipping songs in an album or playlist

I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to have to keep checking my phone to make sure I'm not...

  • Casual Listener
  • I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to ...
  • Dtayl13
  • Newbie
  • 8938 Views
  • 9 replies
  • 5 likes
  • 8938 Views
  • 9 replies
  • 5 likes

Bluetooth stuttering

I know Spotify doesn't actually monitor these forums and I'll never be heard but I'm going to post this regardless. There have been several times where I would be streaming a song via Spotify over Bluetooth and all of the sudden the stream would beco...

  • Gig Goer
  • I know Spotify doesn't actually monitor these forums and I'll never be heard but I'm going to post this regardless. There have been several times where I would be streaming a song via Spotify ove...
  • furier
  • Newbie
  • 17089 Views
  • 5 replies
  • 7 likes
  • Bluetooth stutter
  • 17089 Views
  • 5 replies
  • 7 likes

Using Tasker/NFC Button to Save/Unsave a Song

Is there a way to save/unsave a song using Tasker or similar software? I want to attach a NFC button to it, so I can easily save a new song by just clicking the button.

  • Newbie
  • Is there a way to save/unsave a song using Tasker or similar software? I want to attach a NFC button to it, so I can easily save a new song by just clicking the button.
  • 349 Views
  • 0 replies
  • 3 likes
  • 349 Views
  • 0 replies
  • 3 likes

Solved!! Playlists problem

Why are my playlist playing music not in my playlist?

  • Newbie
  • Why are my playlist playing music not in my playlist?
  • Bittencourt
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Nuked Usability

Running HTC Bolt with Nougat 7.0.1 Spotify no longer stays logged in, and will not connect. Works on my PS4 and Macbook from 2009. I've tried clearing the cache and reinstalling previous versions of Spotify (up to 0.x ago), tried changing my plan to ...

  • Newbie
  • Running HTC Bolt with Nougat 7.0.1   Spotify no longer stays logged in, and will not connect. Works on my PS4 and Macbook from 2009.   I've tried clearing the cache and reinstalling pre...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution re-downloading many songs after subscription

Hi everyone,I'm not a native english speaker and sorry if my message grammar has mistakes.I've tried 7-day trial premium account on my android 5.1 and had downloaded some playlists.today it expires and I subscribed for a 1-month premium account, but ...

  • Casual Listener
  • Hi everyone, I'm not a native english speaker and sorry if my message grammar has mistakes. I've tried 7-day trial premium account on my android 5.1 and had downloaded some playlists. today it exp...
  • siavashgdrz
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes