Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56063 Views
  • 68 replies
  • 25 likes
  • 56063 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27859 Views
  • 5 replies
  • 0 likes
  • 27859 Views
  • 5 replies
  • 0 likes

Can't search

Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.

  • Casual Listener
  • Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.
  • Astrid4
  • Casual Listener
  • 2775 Views
  • 2 replies
  • 0 likes
  • 2775 Views
  • 2 replies
  • 0 likes

Superuser Contribution App not responsive initially when launched

Hi, I'm using Nexus 6P (Android 7.1.2).I noticed that for the recent Spotify app versions, the app is not initially responsive when I first launch the app. The home screen & menu appear fine, but when I click on a song & do an action (add song to que...

  • Casual Listener
  • Hi, I'm using Nexus 6P (Android 7.1.2). I noticed that for the recent Spotify app versions, the app is not initially responsive when I first launch the app. The home screen & menu appear fine, b...
  • ednghs
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Solved!! Downloaded Music Disappearing

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't change any of the settings or alter anything at all. I was ...

  • Casual Listener
  • I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't chan...
  • DaireJ
  • Casual Listener
  • 628 Views
  • 3 replies
  • 0 likes
  • 628 Views
  • 3 replies
  • 0 likes

unavailable songs

I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have looked at the playback settings but nothing seems to...

  • Casual Listener
  • I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have l...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Android App Battery Drain

I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop.Example :1am restarted phone and plugged in to charge overnight8am woke up, unconnected phone10am phone down to 80% I checked bat...

  • Casual Listener
  • I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop. Example : 1am restarted phone and plugged in to charge overnight 8am wok...
  • June1928
  • Casual Listener
  • 617 Views
  • 2 replies
  • 5 likes
  • 617 Views
  • 2 replies
  • 5 likes

Ford Sync (gen 1) used to, but cannot anymore, find Spotify App on Android Phone using BT

Hello,Spotify connects to Ford Sync (gen 1) using Bluetooth on an Android Phone. It worked when the phone was first paired, but has not worked since. Both the car (Ford Sync) and the Phone (Samsung Galaxy Note 5) have been restarted several times, bu...

  • Newbie
  • Hello, Spotify connects to Ford Sync (gen 1) using Bluetooth on an Android Phone.  It worked when the phone was first paired, but has not worked since.   Both the car (Ford Sync) and the ...
  • dockshock
  • Casual Listener
  • 351 Views
  • 1 replies
  • 4 likes
  • 351 Views
  • 1 replies
  • 4 likes

Can't find music on sd card

I've set my downloaded music to save to my sd card in my S8+ but on opening the files I can't find it. Where is it?

  • Newbie
  • I've set my downloaded music to save to my sd card in my S8+ but on opening the files I can't find it. Where is it?
  • Joe
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

NeverEnding advertisement when casting to Chromecast

I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and uninstalled and reinstalled Spotify on to my phone....

  • Newbie
  • I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and ...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

crashes when logging in

hi, for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?

  • Casual Listener
  • hi,   for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?
  • Bittencourt
  • Spotify Star
  • 310 Views
  • 4 replies
  • 0 likes
  • 310 Views
  • 4 replies
  • 0 likes

Sound fluctuating

When I use Spotify on my Samsung S8 through bluetooth in my car, the sound fluctuates slightly up and down - primarily noticeable when listening to podcasts. It's just plain annoying! Thought it was an equalizer problem, so I tried to see if I could ...

  • Newbie
  • When I use Spotify on my Samsung S8 through bluetooth in my car, the sound fluctuates slightly up and down - primarily noticeable when listening to podcasts. It's just plain annoying! Thought it was ...
  • Joe
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

unable to stream over other apps

until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.

  • Newbie
  • until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.
  • Joe
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Next Song Button not working properly on Lock Screen

Hi!I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause button works. Previous song button works. But when I p...

  • Casual Listener
  • Hi! I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause...
  • D3L7A3
  • Casual Listener
  • 1354 Views
  • 2 replies
  • 0 likes
  • 1354 Views
  • 2 replies
  • 0 likes

Superuser Contribution Default Opening Screen

I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted spotify to open up to. I personally don't care abo...

  • Regular
  • I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted...
  • Maria_B
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volumen Bajo comparado con Reproductor stock de Galaxy J7

Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problema? Es un problema de la aplicación? Le a ocurrido a...

  • Newbie
  • Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problem...
  • Maria_B
  • Moderator
  • 1687 Views
  • 1 replies
  • 1 likes
  • 1687 Views
  • 1 replies
  • 1 likes

CANT PLAY MUSIC OFFLINE, I HAVE PREMIUM

I cant play MUSIC Offline even tho i have premium, this started last nightHowever i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out

  • Casual Listener
  • I cant play MUSIC Offline even tho i have premium, this started last night However i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

LAST.FM scrobbling doesnt work

Hi there, I just got myself fantastic and brand new YAMAHA RX-A740 receiver. It supports CONNECT feature but somehow when I switch from playing on my mobile speaker to YAMAHA speakers suddenly stops from adding my recently played music to LAST.FM lib...

Screenshot_2014-12-26-15-39-00.png
  • Regular
  • Hi there, I just got myself fantastic and brand new YAMAHA RX-A740 receiver. It supports CONNECT feature but somehow when I switch from playing on my mobile speaker to YAMAHA speakers suddenly st...
  • berntm
  • Casual Listener
  • 684 Views
  • 3 replies
  • 0 likes
  • 684 Views
  • 3 replies
  • 0 likes

Deleting the songs

How can i delete the songs more than one?I mean multipl choising.

  • Visitor
  • How can i delete the songs more than one?I mean multipl choising.
  • shere92
  • Gig Goer
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Solved!! Hemorrhaging data

Hey Guys, I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with minimal increase in usage. I have incurred $30 in overages with...

  • Casual Listener
  • Hey Guys,   I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with min...
  • jnorris170
  • Community Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Solved!! Missing downloaded songs

Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in with mobile data all my dowloaded songs start acting...

  • Newbie
  • Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in w...
  • Frank7531
  • Newbie
  • 1530 Views
  • 2 replies
  • 0 likes
  • 1530 Views
  • 2 replies
  • 0 likes

Offline downloads partially deleted, and now their status is "waiting to download"

Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one album has been added to the dl queue. Android OS, ...

  • Casual Listener
  • Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one...
  • krug_stillo
  • Casual Listener
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes