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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52120 Views
  • 67 replies
  • 25 likes
  • 52120 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882216 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882216 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27488 Views
  • 4 replies
  • 0 likes
  • 27488 Views
  • 4 replies
  • 0 likes

Chromecast on Spotify acting strange.

A couple of weeks ago Spotify started acting strange when casting to Chromecast. I always need to restart the app for it to find my devices and if i start casting to one unit and then change to antoher ont the unit I used first is gone until I force ...

  • Gig Goer
  • A couple of weeks ago Spotify started acting strange when casting to Chromecast. I always need to restart the app for it to find my devices and if i start casting to one unit and then change to antoh...
  • siggethefirst
  • Casual Listener
  • 909 Views
  • 3 replies
  • 1 likes
  • 909 Views
  • 3 replies
  • 1 likes

Spotify keeps skipping tracks randomly or stops playing

Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the songSteps to reproduce the issue: Have tried re-installing the app.Your device and operating system...

  • Regular
  • Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the song Steps to reproduce the issue: Have tried r...
  • ddominykas
  • Regular
  • 773 Views
  • 3 replies
  • 0 likes
  • 773 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium subscription but only shuffle options for play

Hi therei have a current premium subscription which I've always been able to select which song I'd like to play. Today for no apparent reason I can only shuffle play. Very annoying when I've confirmed that my premium subscription is still active. How...

  • Newbie
  • Hi there i have a current premium subscription which I've always been able to select which song I'd like to play. Today for no apparent reason I can only shuffle play. Very annoying when I've confir...
  • Sophia
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Músicas offline

Assinei Spotify há pouco tempo, e gostei bastante, porém queria saber se é possível baixar somente uma música de um álbum por exemplo, ou tem que ser todas as músicas do álbum.

  • Newbie
  • Assinei Spotify há pouco tempo, e gostei bastante, porém queria saber se é possível baixar somente uma música de um álbum por exemplo, ou tem que ser todas as músicas do álbum.
  • Sophia
  • Roadie
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify deletes my offline albums

Every few weeks Spotify deltes my downloaded albums which is pretty annoying. The downloaded playlist are still downloaded only the albums are affecteted. My Spotify is up to date and i have enoughe storage free. I already redownloaded the app but no...

  • Newbie
  • Every few weeks Spotify deltes my downloaded albums which is pretty annoying. The downloaded playlist are still downloaded only the albums are affecteted.   My Spotify is up to date and i have...
  • Sophia
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Spotify starts after pop up ads or phone alarm goes off

I feel like I may be the only person with this issue right now. Just to get it out of the way I have a S7 Edge all apps and the phone are updated. The issue is if I am playing a game or even if my alarm clock goes off, Spotify starts playing music fr...

  • Casual Listener
  • I feel like I may be the only person with this issue right now. Just to get it out of the way I have a S7 Edge all apps and the phone are updated. The issue is if I am playing a game or even if my al...
  • Agnostos
  • Casual Listener
  • 1150 Views
  • 2 replies
  • 1 likes
  • 1150 Views
  • 2 replies
  • 1 likes

Superuser Contribution Phone calls

Hello everyone!Everytime i miss a phone call or a phone call i have ends, a song on spotify starts playing and its VERY annoying, its also draining my battery fast when im not near my phone to shut it off.Anyone know how i can shut this off?Thank you...

  • Newbie
  • Hello everyone! Everytime i miss a phone call or a phone call i have ends, a song on spotify starts playing and its VERY annoying, its also draining my battery fast when im not near my phone to sh...
  • Sophia
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have buyed spotify premium, and i have a long code. I dont know what to do now. I cant listen offline right now

  • Newbie
  • I have buyed spotify premium, and i have a long code. I dont know what to do now. I cant listen offline right now
  • Sophia
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Ad Language Incorrect

I have searched the community, and spotify's help, and can't find any way to tell spotify to make my ads in the english language. Spotify says to click on the down arrow in the upper right corner to change my language, but my account settings don't e...

  • Casual Listener
  • I have searched the community, and spotify's help, and can't find any way to tell spotify to make my ads in the english language.   Spotify says to click on the down arrow in the upper right c...
  • Joe
  • Community Legend
  • 1285 Views
  • 3 replies
  • 0 likes
  • 1285 Views
  • 3 replies
  • 0 likes

Who would I contact on an issue I had with my Spotify. I had these songs and many more saved on my p

I signed up for Spotify over a year ago. I had save a ton of songs on my Library. About two weeks ago, when I went to Spotify on my phone, I had to log in to my account. I had forgotten my username and password so I redid them. When I got back in, al...

  • Casual Listener
  • I signed up for Spotify over a year ago. I had save a ton of songs on my Library. About two weeks ago, when I went to Spotify on my phone, I had to log in to my account. I had forgotten my username a...
  • Joe
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Mobile

Why spotify does not work with the mobile network?

  • Newbie
  • Why spotify does not work with the mobile network?
  • Joe
  • Community Legend
  • 441 Views
  • 1 replies
  • 1 likes
  • 441 Views
  • 1 replies
  • 1 likes

Solved!! Bluetooth "Wave" Adds

Hello, I was wondering if there was anyway to turn off the constant adds to connect to the "wave" app when I connect to my cars Bluetooth. I have premium so I would think there's a way to stop these adds on the top banner but I can't figure out a way...

  • Newbie
  • Hello, I was wondering if there was anyway to turn off the constant adds to connect to the "wave" app when I connect to my cars Bluetooth. I have premium so I would think there's a way to stop these ...
  • Joe
  • Community Legend
  • 1457 Views
  • 1 replies
  • 0 likes
  • 1457 Views
  • 1 replies
  • 0 likes

Solved!! Can play songs on my computer but not the phone!

Can play songs on my computer but not the phone (For exemple JohnLennon's Imagine) I have spotify premium and Samsung galaxy S2.Does anyone know why??

  • Newbie
  • Can play  songs on my computer but not the phone  (For exemple JohnLennon's Imagine)  I have spotify premium and Samsung galaxy S2. Does anyone know why??
  • ameermz
  • Casual Listener
  • 74460 Views
  • 20 replies
  • 0 likes
  • 74460 Views
  • 20 replies
  • 0 likes

Solved!! Zte max pro not downloading music

My phone doesnt wanna download music offline, im using a zte max pro, i have it activated as cellular data to download but it still wont download offline, the notification for downloading shows ontop but it goes away in a couple of seconds, and in th...

  • Casual Listener
  • My phone doesnt wanna download music offline, im using a zte max pro, i have it activated as cellular data to download but it still wont download offline, the notification for downloading shows ontop...
  • Joe
  • Community Legend
  • 4293 Views
  • 4 replies
  • 0 likes
  • 4293 Views
  • 4 replies
  • 0 likes

Album I used to have inexplicably missing from spotify now

Hey guys so a while ago an album called Backspacer by pearl jam was removed from my library save for two random songs from it, when I goto the album from my library there is no option to see the full album and if I goto the Pearl jam artist page the ...

  • Newbie
  • Hey guys so a while ago an album called Backspacer by pearl jam was removed from my library save for two random songs from it, when I goto the album from my library there is no option to see the full...
  • Joe
  • Community Legend
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Samsung S6 Nougat no control panel5

Hey. Since I updated to Android nougat I don't see Spotify in my control panel or lock screen my friend has the same problem. What can we do

  • Newbie
  • Hey. Since I updated to Android nougat I don't see Spotify in my control panel or lock screen my friend has the same problem. What can we do
  • Joe
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Stream with Restricted Background Data

Hello, I recently purchased a Spotify Premium subscription, and started using it on my Android phone (2013 Moto X). I used Pandora all the time, and never had a problem with the amount of data it consumed, so I thought the same would be true for Spot...

  • Casual Listener
  • Hello,   I recently purchased a Spotify Premium subscription, and started using it on my Android phone (2013 Moto X). I used Pandora all the time, and never had a problem with the amount of ...
  • skyt4r
  • Music Fan
  • 11734 Views
  • 9 replies
  • 2 likes
  • 11734 Views
  • 9 replies
  • 2 likes

S8+ Full screen artwork with lock screen

Many updates ago, there was the ability for spotify to have full screen/lock screen artwork. You would shut off the screen, then wake it back up, and you'd see the entire acreen taken up by the current song you're listening to.Is there a way, on the ...

  • Gig Goer
  • Many updates ago, there was the ability for spotify to have full screen/lock screen artwork. You would shut off the screen, then wake it back up, and you'd see the entire acreen taken up by the curre...
  • 1519 Views
  • 0 replies
  • 1 likes
  • album artwork
    Android
    full screen
    lock screen
    s8+
  • 1519 Views
  • 0 replies
  • 1 likes

Can't sing in my account whit Facebook

Some many times I've Try and I can't logging. I don't have any idea what to do, can you help me?

  • Newbie
  • Some many times I've Try and I can't logging. I don't have any idea what to do, can you help me?
  • justinewin_
  • Roadie
  • 748 Views
  • 1 replies
  • 0 likes
  • 748 Views
  • 1 replies
  • 0 likes

Solved!! Transferência de dados para o Micro SD que não finaliza.

Coloquei para transferir os dados da memória interna para o SD e o Spotify não finaliza nunca, o que fazer?

  • Newbie
  • Coloquei para transferir os dados da memória interna para o SD e o Spotify não finaliza nunca, o que fazer?
  • Lyandral
  • Casual Listener
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes