Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47782 Views
  • 66 replies
  • 25 likes
  • 47782 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880353 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880353 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26916 Views
  • 4 replies
  • 0 likes
  • 26916 Views
  • 4 replies
  • 0 likes

Galaxy S8 two Spotify Apps

Hello, Recently I bought an S8 and installed the spotify app.But when I see all my apps, I can see 2 Spotify Apps.A green one(version 8.4.4.479) and a brushed green(version 1.0.1.986). Which one is the correct one? Thank you.

  • Casual Listener
  • Hello,   Recently I bought an S8 and installed the spotify app. But when I see all my apps, I can see 2 Spotify Apps. A green one(version 8.4.4.479) and a brushed green(version 1.0.1.986). ...
  • manosspan
  • Casual Listener
  • 1994 Views
  • 2 replies
  • 0 likes
  • 1994 Views
  • 2 replies
  • 0 likes

Solved!! Local files impossible to download

Hello, I wanted to save local files from my desctop on spotify to then be able to play it on my phone. I transfered the data to my local files on spotify from my laptop without problems, then I created a new playlist and added them. Then I downloaded...

  • Regular
  • Hello,   I wanted to save local files from my desctop on spotify to then be able to play it on my phone. I transfered the data to my local files on spotify from my laptop without problems, the...
  • Ricacat
  • Regular
  • 730 Views
  • 2 replies
  • 0 likes
  • 730 Views
  • 2 replies
  • 0 likes

Samsung Galaxy J7 Prime- music stops after going to other apps or texting

I have a Galaxy J7 Prime. Unlike my last Galaxy, this phone doesn't have the spotify window in the lock screen to pause, skip and go back on my playlists. It also shuts off the music after a short time if I text or open other apps. Is this something ...

  • Newbie
  • I have a Galaxy J7 Prime. Unlike my last Galaxy, this phone doesn't have the spotify window in the lock screen to pause, skip and go back on my playlists. It also shuts off the music after a short ti...
  • 1255 Views
  • 0 replies
  • 1 likes
  • 1255 Views
  • 0 replies
  • 1 likes

Meu Spotify foi instalado em ingles

Não consigo configurar meu aplicativo para português.

  • Newbie
  • Não consigo configurar meu aplicativo para português.
  • Joe
  • Community Legend
  • 1041 Views
  • 1 replies
  • 0 likes
  • 1041 Views
  • 1 replies
  • 0 likes

Regarding music playing during calls

People tend to have it as a problem, but I wanted to know if i could have it as a feature. Is there any way to trigger it w/o having any bluetooth devices?

  • Newbie
  • People tend to have it as a problem, but I wanted to know if i could have it as a feature. Is there any way to trigger it w/o having any bluetooth devices?
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Spotify on android keeps removing albums from device

My saved albums that I've downloaded to hear of line keep on being deleted from my HTC m9 phone. I've tried uninstalling the app and updating but this doesn't work. Can anyone help?Thanks Chris

  • Newbie
  • My saved albums that I've downloaded to hear of line keep on being deleted from my HTC m9 phone. I've tried uninstalling the app and updating but this doesn't work. Can anyone help? Thanks Chris
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Inspired by listening history

How do i stop seeing John Prine's face everywhere? I dont like him. Ive never put his music on intentionally except one time i went to his radio station so i could put the thumb down on all his songs. I was hoping this would make him go away but it d...

  • Newbie
  • How do i stop seeing John Prine's face everywhere? I dont like him. Ive never put his music on intentionally except one time i went to his radio station so i could put the thumb down on all his songs...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Engineered music for the deaf

Audio technology advancements could open a new platform of music that the deaf can enjoy. They sense tone, Resonance, pitch, beat, and can identify genres, by design your audio engineers have open territory to remaster songs and albums especially for...

  • Roadie
  • Audio technology advancements could open a new platform of music that the deaf can enjoy. They sense tone, Resonance, pitch, beat, and can identify genres, by design your audio engineers have open te...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Songs playing problem. Keeps on pausing/stopping

Each song pauses at least two times while playing, even they are downloaded under offline mode. It is very annoying and it happens to every single song that I'm playing. I am using an Onkyo Granbeat.

  • Casual Listener
  • Each song pauses at least two times while playing, even they are downloaded under offline mode. It is very annoying and it happens to every single song that I'm playing. I am using an Onkyo Granbeat.
  • Ash_c369
  • Newbie
  • 861 Views
  • 3 replies
  • 0 likes
  • 861 Views
  • 3 replies
  • 0 likes

X Friend(s) Listen(s) to an Artist

On the Android app (and I'm sure other places) there's a fun feature where you can see which of your Facebook friends listen to a particular artist. I would like to know how this is determined. How frequently do you have to listen to the artist (and ...

  • Regular
  • On the Android app (and I'm sure other places) there's a fun feature where you can see which of your Facebook friends listen to a particular artist. I would like to know how this is determined. How f...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Musics not showing at library

I downloaded a bunch of musics, they are in my phone but they don't show up in the library.I have about 900 musics and i have about 5g left in my sd card

  • Newbie
  • I downloaded a bunch of musics, they are in my phone but they don't show up in the library. I have about 900 musics and i have about 5g left in my sd card
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Getting Charged

I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the premium. Is it possible for spotify to return that mon...

  • Newbie
  • I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the pre...
  • labelscollected
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Playing music from SD card

I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas

  • Newbie
  • I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas  
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Problemas con la música

Tengo problemas con la aplicación, las canciones se cortan constantemente y a los 10 minutos de utilizar la aplicación, me saca automáticamente. Otro problema que tengo que cuando bloqueo el dispositivo y cambio de música, no se reproducen, tengo que...

  • Newbie
  • Tengo problemas con la aplicación, las canciones se cortan constantemente y a los 10 minutos de utilizar la aplicación, me saca automáticamente. Otro problema que tengo que cuando bloqueo el disposit...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Cannot log into Spotify from Android phone

Hi, am having big problem! Am unable to log into Spotify from my Android phone - yet I did a few days ago. So I have reset password three times, each time still not able to log into account. On third time I reset passwrod and failed log in from Andoi...

  • Casual Listener
  • Hi, am having big problem! Am unable to log into Spotify from my Android phone - yet I did a few days ago. So I have reset password three times, each time still not able to log into account. On third...
  • Joe
  • Community Legend
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

Self Spotify on Android Wear 2.0

Hi, im interesting of buying the LG sport watch and I wanted to ask if Spotify on Android Wear have the same functionality as on tizen os,I mean connect to Spotify not from the phone , by the lte connection.Listen to the music though the watch speake...

  • Newbie
  • Hi, im interesting of buying the LG sport watch and I wanted to ask if Spotify on Android Wear have the same functionality as on tizen os, I mean connect to Spotify not from the phone , by the lte c...
  • 490 Views
  • 0 replies
  • 2 likes
  • 490 Views
  • 0 replies
  • 2 likes

Facebook login for Spotify on Android not working

Opened the app last morning and I was logged out. Tried logging in with Facebook. I get the authorization confirmation message, but after pressing continue, it takes me back to the login screen. I assumed it was a known issue and therefore did not po...

  • Casual Listener
  • Opened the app last morning and I was logged out. Tried logging in with Facebook. I get the authorization confirmation message, but after pressing continue, it takes me back to the login screen. I as...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Download

Salve, ho un account Premium e voglio fare il download delle mie canzoni. Come spazio per immagazzinare ho selezionato la mia scheda SD (che ha 16GB liberi) ma quando provo a fare il download si blocca dicendomi "spazio dispositivo insufficiente". Co...

  • Newbie
  • Salve, ho un account Premium e voglio fare il download delle mie canzoni. Come spazio per immagazzinare ho selezionato la mia scheda SD (che ha 16GB liberi) ma quando provo a fare il download si bloc...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Push notifications not working

I can receive email notifications but not push notifications. Any ideas? My settings:App SettingsPhone SettingsWebsite Settings

ae804b9b21 06bc8d5c78 b6fcf7cf25
  • Music Fan
  • I can receive email notifications but not push notifications. Any ideas? My settings: App Settings Phone Settings Website Settings
  • 736 Views
  • 0 replies
  • 3 likes
  • 736 Views
  • 0 replies
  • 3 likes

SPOTIFY CAN'T BE DOWNLOADED ONTO SAMSUNG GALAXY S6

I just switched from an iPhone 5c to a samsung galaxy s6 and I can't download spotify!! It says that the app is uncompatible with my device. What?! Does this mean that everyone with a samsung galaxy s6 can't download spotify??

  • Newbie
  • I just switched from an iPhone 5c to a samsung galaxy s6 and I can't download spotify!! It says that the app is uncompatible with my device. What?! Does this mean that everyone with a samsung galaxy ...
  • azadjoy
  • Newbie
  • 5434 Views
  • 2 replies
  • 0 likes
  • Samsung galaxy s6 problem download
  • 5434 Views
  • 2 replies
  • 0 likes