Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54828 Views
  • 68 replies
  • 25 likes
  • 54828 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27754 Views
  • 5 replies
  • 0 likes
  • 27754 Views
  • 5 replies
  • 0 likes

Solved!! When I search for a song it says "Ooops, something went wrong"

Even after hitting then try again button nothing happens. I restarted my phone and cleared all data but the app. Still failed. Any ideas what might be wrong?

  • Newbie
  • Even after hitting then try again button nothing happens. I restarted my phone and cleared all data but the app. Still failed. Any ideas what might be wrong?
  • vearls6
  • Newbie
  • 821 Views
  • 3 replies
  • 0 likes
  • 821 Views
  • 3 replies
  • 0 likes

Phone shuts down

When I open the spotify app on my Samsung s5 sometimes it will freeze then shut down my whole phone and then my phone won't turn on for a few minutes. I thought it was just my old phone (s4) but when I upgraded it still does it. I don't want to delet...

  • Newbie
  • When I open the spotify app on my Samsung s5 sometimes it will freeze then shut down my whole phone and then my phone won't turn on for a few minutes. I thought it was just my old phone (s4) but when...
  • nikkivansoriano
  • Newbie
  • 446 Views
  • 1 replies
  • 3 likes
  • 446 Views
  • 1 replies
  • 3 likes

Constant notifications when playing music

When I'm playing music I constantly hear a notification sound. This notification sound stops when I stop playing music, too. I have no clue as how to fix this. Any help would be greatly appreciated!

  • Newbie
  • When I'm playing music I constantly hear a notification sound. This notification sound stops when I stop playing music, too. I have no clue as how to fix this. Any help would be greatly appreciated!
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Solved!! Music stop when playing music

i use redmi3sWhen i play to shuffle,radio play , music suddenly stop

  • Newbie
  • i use redmi3s When i play to shuffle,radio play , music suddenly stop
  • Joe
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

I can not delete imported files

Hello, I have a problem that's bothering me. I imported some songs from my cell phone into spotify, and then I deleted them from my cell phone, I did that, I went back to spotify and the songs were not available and since then I can not delete them ....

  • Casual Listener
  • Hello, I have a problem that's bothering me. I imported some songs from my cell phone into spotify, and then I deleted them from my cell phone, I did that, I went back to spotify and the songs were n...
  • Joe
  • Community Legend
  • 955 Views
  • 3 replies
  • 0 likes
  • 955 Views
  • 3 replies
  • 0 likes

Deleat a downloaded song

I downloaded a lot of playlists, and it's taking a lot of my device space, so I kinda tried to deleat a bunch of songs. But the problem is, it's showing like it's not downloaded, it doesn't have the check thing on the name of the song, but I can list...

  • Newbie
  • I downloaded a lot of playlists, and it's taking a lot of my device space, so I kinda tried to deleat a bunch of songs. But the problem is, it's showing like it's not downloaded, it doesn't have the ...
  • Joe
  • Community Legend
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Lg-h830 (Suggestion!!) Adding Related Artists

Mostly some phones don't have this, from some of my friends, they're not able to look at the related artists on the bands they are wanting to look for. It'd be awesome if it could add a related suggestion page as a tweak for the LG. Thanks!

  • Roadie
  • Mostly some phones don't have this, from some of my friends, they're not able to look at the related artists on the bands they are wanting to look for. It'd be awesome if it could add a related sugge...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Solved!! No option for SD card storage, even though SD card is mounted?

My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. Any advice? Thanks in advance.

  • Regular
  • My phones storage says there is a SD card in the device, I've tried putting the sd card in and out, deleting the app and restarting the device, and I have over 10gb of storage left on the SD card. An...
  • itu_
  • Community Legend
  • 2169 Views
  • 13 replies
  • 0 likes
  • 2169 Views
  • 13 replies
  • 0 likes

Spotify Connect BUG on OnePlus 3T

Hey everyone,I noticed buggy behavior when using Spotify Connect on my OnePlus 3T and I'd like to know if someone has similar problem.I usually listen music via Spotify on my PC with Spotify Connect active so I can control the music via my phone as w...

  • Music Fan
  • Hey everyone, I noticed buggy behavior when using Spotify Connect on my OnePlus 3T and I'd like to know if someone has similar problem. I usually listen music via Spotify on my PC with Spotify Conn...
  • ZRyzner
  • Music Fan
  • 1323 Views
  • 2 replies
  • 0 likes
  • 1323 Views
  • 2 replies
  • 0 likes

Spotify Won't Let Me Search Music

Hello. Today I noticed that my spotify's search feature no longer works. I am a premium user and ordinarily can search and choose whichever songs I like, but now whenever I attempt to search a song, the words "Oops, something went wrong" isntantly ap...

  • Newbie
  • Hello. Today I noticed that my spotify's search feature no longer works. I am a premium user and ordinarily can search and choose whichever songs I like, but now whenever I attempt to search a song, ...
  • MattSuda
  • Spotify Star
  • 11812 Views
  • 8 replies
  • 0 likes
  • 11812 Views
  • 8 replies
  • 0 likes

Superuser Contribution Downloaded songs showing as not downloaded

Hi,I downloaded a bunch of songs yesterday. They were all playing perfectly while my mobile data was off yesterday. Today when I opened Spotify, only ONE of the song shows as downloaded. All the rest it shows to download again. It's insane!I am on a ...

  • Newbie
  • Hi, I downloaded a bunch of songs yesterday. They were all playing perfectly while my mobile data was off yesterday. Today when I opened Spotify, only ONE of the song shows as downloaded. All the re...
  • stemeta
  • Regular
  • 27454 Views
  • 4 replies
  • 3 likes
  • 27454 Views
  • 4 replies
  • 3 likes

No internet connection on multiple devices

On 2 devices - 1 connected to just wifi, and another connected to Verizon LTE and wifi, both cannot connect to Spotify Online. My saved tracks play, but I cannot search or play non-saved tracks.

  • Newbie
  • On 2 devices - 1 connected to just wifi, and another connected to Verizon LTE and wifi, both cannot connect to Spotify Online. My saved tracks play, but I cannot search or play non-saved tracks.&nbsp...
  • MattSuda
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • connection
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liking song from Daily Mix doesnt work if not on Spotify app

Hello,When I'm playing from my daily mix on Spotify, whilst open on the app, and I hear a song I like, I can press the heart button and it adds it to my songs automatically so I can listen to it later. However, if I go on another app, eg Google Chrom...

  • Casual Listener
  • Hello, When I'm playing from my daily mix on Spotify, whilst open on the app, and I hear a song I like, I can press the heart button and it adds it to my songs automatically so I can listen to it la...
  • Tomproberts
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Spotify Sperrbildschirm

Wenn ich über Spotify Musik höre und mein Smartphone Bildschirm sperre, muss ich kein Passwort oder Fingerabdruck eingeben um es wieder zu entsperren, obwohl dies normalerweise erforderlich wäre. Kann mir jemand bei dem Problem helfen ?

  • Casual Listener
  • Wenn ich über Spotify Musik höre und mein Smartphone Bildschirm sperre, muss ich kein Passwort oder Fingerabdruck eingeben um es wieder zu entsperren, obwohl dies normalerweise erforderlich wäre. Kan...
  • 1139 Views
  • 0 replies
  • 0 likes
  • 1139 Views
  • 0 replies
  • 0 likes

Solved!! Music undownloads itself?

For some reason it seems if I got online after being offline or I close the app out the. Open it again all the music in my library just isn't downloaded anymore and then I have to download it again I have had to download my entire library twice today

  • Newbie
  • For some reason it seems if I got online after being offline or I close the app out the. Open it again all the music in my library just isn't downloaded anymore and then I have to download it again I...
  • Lonely_egg
  • Newbie
  • 979 Views
  • 2 replies
  • 1 likes
  • 979 Views
  • 2 replies
  • 1 likes

Compartir via twitter

Buen dia Estoy intentando compartir la cancion que escucho a traves de la opcion de compartir dentro de su app de android. Al momento de pulsar el boton de compartir, aparece una leyenda que muestra que no sera posible compartir. Busco la manera de d...

  • Casual Listener
  • Buen dia   Estoy intentando compartir la cancion que escucho a traves de la opcion de compartir dentro de su app de android.   Al momento de pulsar el boton de compartir, aparece una le...
  • ruizek
  • Casual Listener
  • 628 Views
  • 2 replies
  • 0 likes
  • Account
  • 628 Views
  • 2 replies
  • 0 likes

Phone starts playing music randomly

Hi i'll be listening to music on my Desktop and for what seems no reason my phone, which i may not have even touched in 30 minutes to an hour, the music on my desktop will stop and my phone will start playing it at the exact spot it stopped on my PC....

  • Newbie
  • Hi i'll be listening to music  on my Desktop and for what seems no reason my phone, which i may not have even touched in 30 minutes to an hour, the music on my desktop will stop and my phone wil...
  • Joe
  • Community Legend
  • 1717 Views
  • 1 replies
  • 0 likes
  • 1717 Views
  • 1 replies
  • 0 likes

music on my androide gets paused

since the last update of spotify the music on my cell phone get paused with no aparent reason. I triend to uninstal and re instal the app, restarted the cell phone and nothing works. Please help!

  • Casual Listener
  • since the last update of spotify the music on my cell phone get paused with no aparent reason. I triend to uninstal and re instal the app, restarted the cell phone and nothing works. Please help!&nbs...
  • Joe
  • Community Legend
  • 679 Views
  • 9 replies
  • 0 likes
  • 679 Views
  • 9 replies
  • 0 likes

Streaming quality no other choice but automatic only

Hi, I'd like to increase the sound quality in my Android Spotify application (I can do it on desktop aplication in Preferences menu - switching on the option "streaming in high quality"). Unfortunately, the only available option in Android app is aut...

  • Newbie
  • Hi,   I'd like to increase the sound quality in my Android Spotify application (I can do it on desktop aplication in Preferences menu - switching on the option "streaming in high quality"). Un...
  • Joe
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Library - Artist song list not loading

Hey. Seems since last update on my Galaxy S7 I can no longer use the Artist view in My Library. Whenever I select an artist, it seems to try to load my saved songs, but I just end up with an empty list.Everything else appears to work great and loads ...

  • Casual Listener
  • Hey. Seems since last update on my Galaxy S7 I can no longer use the Artist view in My Library. Whenever I select an artist, it seems to try to load my saved songs, but I just end up with an empty li...
  • Thelonepimp711
  • Newbie
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes