Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66423 Views
  • 68 replies
  • 26 likes
  • 66423 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28865 Views
  • 5 replies
  • 0 likes
  • 28865 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution I can't leave group session (no button for that)

Can anyone help me? It seems that the button to leave a group session is not showing in any of my devices and my friend's too. Right now, my friend and I are tied and none of us can play music or the other one will be disturbed. See these screenshots...

Screenshot_20200802-114520.jpg Screenshot_20200802-114530.jpg
  • Regular
  • Can anyone help me? It seems that the button to leave a group session is not showing in any of my devices and my friend's too. Right now, my friend and I are tied and none of us can play music or the...
  • eftoitn
  • Newbie
  • 66152 Views
  • 9 replies
  • 3 likes
  • Android
  • 66152 Views
  • 9 replies
  • 3 likes

Superuser Contribution I can't connect my device to my Spotify

I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else

  • Visitor
  • I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else
  • Susan_GP
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant clear queue on android app and no add to up next feature

Am I an idiot? Because I feel like one! If I go to an album or playlist and start playing it then it plays the song i select or first song but everything else goes to the back of the queue. Evem on shuffle. Doesnt seem to be any way yo clear the queu...

  • Casual Listener
  • Am I an idiot? Because I feel like one! If I go to an album or playlist and start playing it then it plays the song i select or first song but everything else goes to the back of the queue. Evem on s...
  • thebeardedscot
  • Visitor
  • 5633 Views
  • 9 replies
  • 2 likes
  • 5633 Views
  • 9 replies
  • 2 likes

Superuser Contribution android app no option to create new playlist when trying to add to a folder

If I find an album I want to listen to later I always used to click on add to playlist, navigate to a folder and press new playlist. Now when I click on add playlist I initially have the option for new playlist, but when I go into any folder it disap...

  • Casual Listener
  • If I find an album I want to listen to later I always used to click on add to playlist, navigate to a folder and press new playlist. Now when I click on add playlist I initially have the option for n...
  • Joan
  • Moderator
  • 740 Views
  • 7 replies
  • 1 likes
  • 740 Views
  • 7 replies
  • 1 likes

Superuser Contribution Liked songs showing about 20 instead of 395 on mobile app

PlanFree/PremiumCountry DeviceGalaxy Note 20Operating SystemAndroid My Question or IssueYesterday all of a sudden I was only able to see 20 from the 395 liked songs that I have on the mobile app. I have cleared cache, I have made sure that there are ...

  • Newbie
  • Plan Free/Premium Country   Device Galaxy Note 20 Operating System Android   My Question or Issue Yesterday all of a sudden I was only able to see 20 from the 395 liked songs that...
  • Alex
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pop up when song added to playlist missing?

Lately i have been having an issue with my spotif app.There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up even had an "undo" button. That particular pop up is...

  • Casual Listener
  • Lately i have been having an issue with my spotif app. There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up...
  • Kiril
  • Moderator
  • 1581 Views
  • 5 replies
  • 0 likes
  • 1581 Views
  • 5 replies
  • 0 likes

Superuser Contribution bug following

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn my account, there is a following bug, even though I didn't follow that many in number. For...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In my a...
  • Dian
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Volume jumps to max randomly

PlanStudent PremiumCountryGermanyDeviceXiaomi Mi 10T ProOperating SystemAndroid/MIUI 14.0.1 My Question or IssueEver since 07.09.23 (1 week before posting this), my Spotify has loved to randomly jump to max volume every 5-10 songs. This happens whene...

  • Newbie
  • Plan Student Premium Country Germany Device Xiaomi Mi 10T Pro Operating System Android/MIUI 14.0.1   My Question or Issue Ever since 07.09.23 (1 week before posting this), my Spotify h...
  • 462 Views
  • 0 replies
  • 1 likes
  • 462 Views
  • 0 replies
  • 1 likes

I need help

PlanPremiumCountryArgentinaDevice(Samsung Galaxy S20 FE 5G)Operating System(Android One) My Question or IssueMy question is, I have Spotify premium and when I try to put a playlist on shuffle it tells me that I discovered a premium function and it wo...

  • Visitor
  • Plan Premium Country Argentina Device (Samsung Galaxy S20 FE 5G) Operating System (Android One)   My Question or Issue My question is, I have Spotify premium and when I try to put a pl...
  • mauve_minnow
  • Roadie
  • 346 Views
  • 1 replies
  • 1 likes
  • 346 Views
  • 1 replies
  • 1 likes

Superuser Contribution "Could not load lyrics for this song. Try again Later "->Problem only in android or apple TV boxes

PlanPremiumPortugal Since last week Im having the message: "Could not load lyrics for this song. Try again Later" for songs of specific artists. This problem only happen when using spotify on TV . I tested spotify app in several devices:nvidea shield...

  • Casual Listener
  • Plan Premium Portugal   Since last week Im having the message: "Could not load lyrics for this song. Try again Later" for songs of specific artists. This problem only happen when using ...
  • AlejaR
  • Moderator
  • 5426 Views
  • 7 replies
  • 0 likes
  • 5426 Views
  • 7 replies
  • 0 likes

Spotify search only showing podcasts and weird results

Since this morning, the spotify search is only showing podcasts and random profiles. See attachments.Already tried logging out and in and clearing cache I'm on Android 13 and spotify premium

  • Casual Listener
  • Since this morning, the spotify search is only showing podcasts and random profiles. See attachments. Already tried logging out and in and clearing cache  I'm on Android 13 and spotify premium
  • Justin277
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • 480 Views
  • 2 replies
  • 0 likes

Song in queue

I have spotify free app and I am unable to add song in queue

  • Newbie
  • I have spotify free app and I am unable to add song in queue
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

album covers, profile pictures etc won't show

when I open Spotify, barely any album covers or artist profile pictures are visible for me. I have tried uninstalling and reinstalling, it made the issue worse. I connected my phone to my TV in hopes it would help but it hasn't, nothing shows. my lis...

  • Visitor
  • when I open Spotify, barely any album covers or artist profile pictures are visible for me. I have tried uninstalling and reinstalling, it made the issue worse. I connected my phone to my TV in hopes...
  • zargaripour
  • Newbie
  • 640 Views
  • 4 replies
  • 6 likes
  • 640 Views
  • 4 replies
  • 6 likes

Solved!!Superuser Contribution Android car refuses title selection saying it's reserved for premium users... I am a premium user

PlanPremiumCountryBeDeviceGalaxy m21Operating SystemAndroid My Question or IssueIt's all in the title

  • Regular
  •   Plan Premium Country Be Device Galaxy m21 Operating System Android   My Question or Issue It's all in the title
  • chris259
  • Regular
  • 615 Views
  • 8 replies
  • 0 likes
  • 615 Views
  • 8 replies
  • 0 likes

Superuser Contribution Slidebar is not working

Slide bar is not working i cant able to forward or backword the songPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Slide bar is not working i cant able to forward or backword the song Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Andr...
  • Eni
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads buffering in offline mode - podcasts

Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way of listening. However, recently I have had a problem with my...

  • Visitor
  • Hi.   Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way ...
  • AlejaR
  • Moderator
  • 3342 Views
  • 8 replies
  • 2 likes
  • Buffering
    downloaded
    downloads
    offline mode
  • 3342 Views
  • 8 replies
  • 2 likes

Auto-switch to offline mode - wifi only or mobile connection also?

Using Spotify Premium on a Samsung Galaxy. I have playlists downloaded to my phone. If I play those playlists when I'm not connected to wifi, does it automatically play them in offline mode? Or does it start using my phone's dataplan unless I manuall...

  • Newbie
  • Using Spotify Premium on a Samsung Galaxy.  I have playlists downloaded to my phone.   If I play those playlists when I'm not connected to wifi, does it automatically play them in offline...
  • meredithwagler
  • Newbie
  • 3048 Views
  • 4 replies
  • 1 likes
  • 3048 Views
  • 4 replies
  • 1 likes

Superuser Contribution I am military and deploying soon. No internet for months

I am deploying for a few months and cant connect to the internet the whole time I am gone. Is there anything I can do about the 30 day offline auto delete?

  • Visitor
  • I am deploying for a few months and cant connect to the internet the whole time I am gone.  Is there anything I can do about the 30 day offline auto delete?
  • Mflore2g
  • Visitor
  • 1209 Views
  • 2 replies
  • 0 likes
  • 1209 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot login into account after cleaing storage

PlanFreeCountryIndiaDeviceMoto e32Operating SystemAndroid 12 My Question or IssueActually by mistake i clicked on the clear cache option and the clear storage option and from that day i cannot login to the spotify client but other devices work fine w...

  • Casual Listener
  •   Plan Free Country India Device Moto e32 Operating System Android 12   My Question or Issue Actually by mistake i clicked on the clear cache option and the clear storage option ...
  • Lyubka
  • Moderator
  • 632 Views
  • 5 replies
  • 0 likes
  • 632 Views
  • 5 replies
  • 0 likes

Superuser Contribution Features disappeared after switch from Premium to Premium Duo

PlanPremium Duo (switched from Premium)Country - US DeviceSamsung Galaxy 22 Ultra My Question or IssueA few months ago I switched from Premium (primarily using my Android app, and with a long list of connected devices in our home) to Premium Duo, add...

  • Casual Listener
  • Plan Premium Duo (switched from Premium) Country - US   Device Samsung Galaxy 22 Ultra   My Question or Issue A few months ago I switched from Premium (primarily using my Android ap...
  • Joan
  • Moderator
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes