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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43272 Views
  • 66 replies
  • 25 likes
  • 43272 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878453 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878453 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26513 Views
  • 4 replies
  • 0 likes
  • 26513 Views
  • 4 replies
  • 0 likes

Time for Spotify to cut their loses and start again?

I'm rapidly coming to the conclusion that maybe the best way forward is for Spotify to throw away the current Android client (like they did once before) and start again from scratch. It's obvious that the current Android client is way too complex and...

  • Community Legend
  • I'm rapidly coming to the conclusion that maybe the best way forward is for Spotify to throw away the current Android client (like they did once before) and start again from scratch. It's obvious tha...
  • eva27
  • Casual Listener
  • 679 Views
  • 4 replies
  • 4 likes
  • 679 Views
  • 4 replies
  • 4 likes

Local Files Unable To Play on Android

Downloading files from your computer/phone and adding them onto playlists on Spotify is completely new to me. I had found out about it when I was on my computer, then noticed a song I knew wasn't on Spotify in my playlist. This feature works perfectl...

  • Newbie
  • Downloading files from your computer/phone and adding them onto playlists on Spotify is completely new to me. I had found out about it when I was on my computer, then noticed a song I knew wasn't on ...
  • Tom
  • Community Legend
  • 1431 Views
  • 1 replies
  • 0 likes
  • 1431 Views
  • 1 replies
  • 0 likes

Local files grey after accidentally unchecking download

I was going through a playlist and accidentally turned off the download. Now some of the local files are greyed out and because I had to hard reset my laptop a week before I did this I don't know if I can get those files back without re downloading t...

  • Newbie
  • I was going through a playlist and accidentally turned off the download. Now some of the local files are greyed out and because I had to hard reset my laptop a week before I did this I don't know if ...
  • Tom
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Where is the queue list button

This is driving me mad. I am trying to convert from Google Plan and about to go back. I am using the play queue but I am not able to see the queue as a list - see attached screenshot, the queue list button is missing from top right of screen. Running...

  • Casual Listener
  • This is driving me mad.  I am trying to convert from Google Plan and about to go back.   I am using the play queue but I am not able to see the queue as a list - see attached screenshot, ...
  • Tom
  • Community Legend
  • 1235 Views
  • 7 replies
  • 0 likes
  • 1235 Views
  • 7 replies
  • 0 likes

Offline mode is not working - Android 4.2.2

I am using android 4.2.2 on my Samsung Galaxy Tab I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks as per the usual way but when I goi iunto offline mode they eithe...

  • Newbie
  • I am using android 4.2.2 on my Samsung Galaxy Tab    I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks...
  • 86kanth
  • Music Fan
  • 443 Views
  • 1 replies
  • 1 likes
  • 443 Views
  • 1 replies
  • 1 likes

Can't move Spotify data/songs/playlists to my microSD card

I would like to use my microSD card in my device to store all of my songs as opposed to internal storage, however the option that is supposed to let me choose my storage space is not showing up in the settings menu. I have tried uninstalling and rein...

  • Newbie
  • I would like to use my microSD card in my device to store all of my songs as opposed to internal storage, however the option that is supposed to let me choose my storage space is not showing up in th...
  • MattSuda
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Albums and Songs Unsaving!

Overs the years, I've saved thousands of albums and songs from Spotify.All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm very frustrated.Is there any way to restore?Regards,A

  • Casual Listener
  • Overs the years, I've saved thousands of albums and songs from Spotify. All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm v...
  • JllyGrnGiant
  • Casual Listener
  • 1185 Views
  • 1 replies
  • 2 likes
  • 1185 Views
  • 1 replies
  • 2 likes

Solved!! Login issues

After typing my login info and hitting the Log In button, the app reverts back to the main screen and asks if i am "Enjoying my Trip?". I have tried numeous times and have changed my password. Any ideas?

  • Casual Listener
  • After typing my login info and hitting the Log In button, the app reverts back to the main screen and asks if i am "Enjoying my Trip?". I have tried numeous times and have changed my password. Any id...
  • tlourance
  • Casual Listener
  • 460 Views
  • 5 replies
  • 0 likes
  • 460 Views
  • 5 replies
  • 0 likes

Samsung S7 starts playing music out loud through Spotify by itself

Hi!I need help ppl. I have a Samsung S7 that without me thouching it highjacks my macbook and starts playing spotify out loud instead.Any ideas??Thanks!

  • Casual Listener
  • Hi! I need help ppl. I have a Samsung S7 that without me thouching it highjacks my macbook and starts playing spotify out loud instead. Any ideas?? Thanks!
  • Tom
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Cannot play radio station

Hi All, I recently started using Spotify on my android and having some intermittent issues with playing stations. Some stations will play normally while others will not. This does not seem to correspond to any skip limit or connection type. I have tr...

  • Newbie
  • Hi All,  I recently started using Spotify on my android and having some intermittent issues with playing stations.  Some stations will play normally while others will not. This does not s...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Adding Random Songs

Over the past 2 weeks, I've noticed my Spotify doing a lot of weird things... Songs or albums that I've never listened to before are showing up under "Your Library", I can hide them and they stay gone for a while but after a few days the exact same s...

  • Casual Listener
  • Over the past 2 weeks, I've noticed my Spotify doing a lot of weird things... Songs or albums that I've never listened to before are showing up under "Your Library", I can hide them and they stay gon...
  • mixolydianscale
  • Casual Listener
  • 17286 Views
  • 2 replies
  • 0 likes
  • 17286 Views
  • 2 replies
  • 0 likes

Max volume doesn't work after the last update

Hey folks, After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues to go up. I reinstalled the app and turned EQ off and on aga...

  • Regular
  • Hey folks,   After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues ...
  • dankasl
  • Regular
  • 1291 Views
  • 8 replies
  • 0 likes
  • 1291 Views
  • 8 replies
  • 0 likes

Solved!! Spotify closes after few Minutes

Hello Comunity, Since a while i have a Problem with my Spotyfi Client in my Android Device (Wiko Lenny 3) After few Minutes Spotify closes herself. I alsoe redownloaded it and reboot my Device in between, but i still have that Issue.

  • Casual Listener
  • Hello Comunity,    Since a while i have a Problem with my Spotyfi Client in my Android Device (Wiko Lenny 3)   After few Minutes Spotify closes herself. I alsoe redownloaded it and...
  • Tom
  • Community Legend
  • 982 Views
  • 4 replies
  • 0 likes
  • 982 Views
  • 4 replies
  • 0 likes

Solved!! Missing the SD card option for storage

Hi all, i was looking through my phone the other day when i noticed my used storage had increased by a lot, even though i just cleared alot of it. Then i noticed that all my spotify music was moved from my SD card back to my phone, and the option to ...

  • Casual Listener
  • Hi all, i was looking through my phone the other day when i noticed my used storage had increased by a lot, even though i just cleared alot of it. Then i noticed that all my spotify music was moved f...
  • MattSuda
  • Spotify Star
  • 15045 Views
  • 3 replies
  • 0 likes
  • 15045 Views
  • 3 replies
  • 0 likes

Solved!! Spotify eats data when playing downloaded song

Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app.Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb per hour. I have to switch to offline mode, othervise i...

  • Regular
  • Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app. Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb pe...
  • wilhelmhagg
  • Regular
  • 6736 Views
  • 12 replies
  • 2 likes
  • 6736 Views
  • 12 replies
  • 2 likes

Cannot see who I'm following on app

Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had to go on my Mac to actually follow friends). The ho...

  • Newbie
  • Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had ...
  • MattSuda
  • Spotify Star
  • 2317 Views
  • 1 replies
  • 0 likes
  • 2317 Views
  • 1 replies
  • 0 likes

Spotify constantly freezing

During these few days, I have been experiencing some freezing issues with Spotify.Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" it, no response when clicking the pause button.The player also h...

  • Casual Listener
  • During these few days, I have been experiencing some freezing issues with Spotify. Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" i...
  • Tom
  • Community Legend
  • 4385 Views
  • 1 replies
  • 6 likes
  • 4385 Views
  • 1 replies
  • 6 likes

Solved!! Unable songs from an album that is supposed to be ..

Hello guys, I'm experiencing such a problem;I was waiting for an album for about 3 month, following artist, listening the songs that were out ect..And so, the album was released, my friends could listen to it freely, and I couldn't even see it, the s...

  • Newbie
  • Hello guys, I'm experiencing such a problem; I was waiting for an album for about 3 month, following artist, listening the songs that were out ect.. And so, the album was released, my friends could...
  • Tom
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

DANNATO SPOTIFY

Ho l' acconto premium, avevo scaricato più di 1000 canzoni (più o meno 10 GB di canzoni). Stamattina all' accensione di Spotify mi viene chiesto di fare il login... Tutto di un tratto... Boh strano. Rimetto l email è password e scopro che tutte le ca...

  • Newbie
  • Ho l' acconto premium, avevo scaricato più di 1000 canzoni (più o meno 10 GB di canzoni). Stamattina all' accensione di Spotify mi viene chiesto di fare il login... Tutto di un tratto... Boh strano. ...
  • PorcoDioMerda
  • Regular
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Can't install the app. Error -18 (Not enough space)

A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i have 20 GB free! Also I have 2 GB free of internal ...

  • Casual Listener
  • A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i ...
  • MrPocketMonster
  • Casual Listener
  • 637 Views
  • 3 replies
  • 0 likes
  • 637 Views
  • 3 replies
  • 0 likes