Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51087 Views
  • 66 replies
  • 25 likes
  • 51087 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881691 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881691 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27321 Views
  • 4 replies
  • 0 likes
  • 27321 Views
  • 4 replies
  • 0 likes

Solved!! [Mobile][Playlists] Buttons not working since last update

Just to let you know that buttons are not working since last update. I can't add or remove songs from playlists. I keep tapping and it won't do anything. (Phone: Samsung Galaxy S7 Edge)

  • Visitor
  • Just to let you know that buttons are not working since last update. I can't add or remove songs from playlists. I keep tapping and it won't do anything. (Phone: Samsung Galaxy S7 Edge)
  • MartinStoichkov
  • Community Legend
  • 628 Views
  • 3 replies
  • 0 likes
  • Mobile
    Playlists
  • 628 Views
  • 3 replies
  • 0 likes

I didnt get my 30 days free trial on my first month of going premium

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I did. I payed February 21st 2017. if my trial reall...

  • Regular
  • I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I...
  • Cjho08
  • Newbie
  • 671 Views
  • 4 replies
  • 0 likes
  • 671 Views
  • 4 replies
  • 0 likes

Truncated playlist using shuffle on Chromecast

Apologies if this has been covered before. I did look, but my specs my need cleaning. I'm generally happy with Spotify shuffle, but recently, I've been finding that when I connect to Chromecast, the list changes and is replaced with a much narrower c...

  • Music Fan
  • Apologies if this has been covered before. I did look, but my specs my need cleaning.   I'm generally happy with Spotify shuffle, but recently, I've been finding that when I connect to Ch...
  • Garbonzo
  • Casual Listener
  • 619 Views
  • 1 replies
  • 2 likes
  • 619 Views
  • 1 replies
  • 2 likes

All music undownloading.

Hi , I'm very new here and have started paying for spotify and when it works how it should I have a fantastic experience.Now my problem is I have to keep downloading over 500 songs as on my galaxy s7 edge it keeps u downloading. I've seen a few posts...

  • Newbie
  • Hi , I'm very new here and have started paying for spotify and when it works how it should I have a fantastic experience. Now my problem is I have to keep downloading over 500 songs as on my galax...
  • MartinStoichkov
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

How do I remove song from ALL area's of "your library"

I deleted a few songs from "all songs" in "my Library", but they are still in there respected playlists.... at the moment I have to go through each one of my playlists and remove the song multiple times in order to totally remove it from "my library"...

  • Regular
  • I deleted a few songs from "all songs" in "my Library", but they are still in there respected playlists.... at the moment I have to go through each one of my playlists and remove the song multiple ti...
  • justinewin_
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Can't Add Songs to Playlist?

I'm using the latest version of Spotify for Android and every time I try and add a song to one of my playlists the app simply closes the overlay for the song that comes up after pressing the ...The overlay closes as if I haven't clicked on it at all ...

  • Newbie
  • I'm using the latest version of Spotify for Android and every time I try and add a song to one of my playlists the app simply closes the overlay for the song that comes up after pressing the ... The...
  • Joe
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Not all songs in playlist

Hey, I recently created a playlist with around 200+ songs in it on my Windows PC. When I am on my PC the playlist and songs are all there. My issue is with my Android phone, when I go into the playlist on the phone there are only 17 of the 200+ songs...

  • Regular
  • Hey,   I recently created a playlist with around 200+ songs in it on my Windows PC. When I am on my PC the playlist and songs are all there.   My issue is with my Android phone, wh...
  • Joe
  • Community Legend
  • 1065 Views
  • 7 replies
  • 0 likes
  • 1065 Views
  • 7 replies
  • 0 likes

Solved!! [Android] triple dot "more" menu no longer functional

I'm running Spotify version 8.1.0.785 on Android 7.1.1, updated on 3/24/17 (Friday, March 24th). The triple dot "more" menu has been updated visually to match all versions of the app (rising up from the bottom, solid black with white bold text). Unfo...

  • Casual Listener
  • I'm running Spotify version 8.1.0.785 on Android 7.1.1, updated on 3/24/17 (Friday, March 24th). The triple dot "more" menu has been updated visually to match all versions of the app (rising up from ...
  • DavidH7890
  • Regular
  • 3706 Views
  • 8 replies
  • 3 likes
  • 3706 Views
  • 8 replies
  • 3 likes

Superuser Contribution PS4-846 keeps connecting to my Spotify and changing the songs!

I don't even own a PS4. How can disconnect devices? It won't let me. Also, is the only way to avoid this, to go completely offline, bluetooth turned off and wifi off? Thanks!

  • Regular
  • I don't even own a PS4. How can disconnect devices? It won't let me. Also, is the only way to avoid this, to go completely offline, bluetooth turned off and wifi off?    Thanks!
  • Leonardo
  • Roadie
  • 1255 Views
  • 3 replies
  • 0 likes
  • 1255 Views
  • 3 replies
  • 0 likes

Available devices vanishing after playing Daily Mix

The Daily Mixes are awesome, but every time I play one of them my listed available devices to stream music too vanish. In my case this is my Echo. I can play music to it via bluetooth pairing, but it is no longer listed under available devices. It di...

  • Newbie
  • The Daily Mixes are awesome, but every time I play one of them my listed available devices to stream music too vanish.  In my case this is my Echo.  I can play music to it via bluetooth pai...
  • rbellman
  • Casual Listener
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Can't Use My Options

Ever since I updated the app on Android, every time I view the options for a song, it won't actually perform whatever action I choose (adding to a playlist, viewing artist, etc.) Any suggestions?

  • Casual Listener
  • Ever since I updated the app on Android, every time I view the options for a song, it won't actually perform whatever action I choose (adding to a playlist, viewing artist, etc.) Any suggestions?
  • Joe
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

How to keep widget and remove Album art from Lock Screen

Everybody who walks by my desk sees the album art of the song I'm listening, too often inappropiate images for a work desk. People believe that's my ScreenSaverIt's not acceptable that Spotify makes the user remove also the widget if you don't want t...

  • Newbie
  • Everybody who walks by my desk sees the album art of the song I'm listening, too often inappropiate images for a work desk. People believe that's my ScreenSaver It's not acceptable that ...
  • 722 Views
  • 0 replies
  • 5 likes
  • 722 Views
  • 0 replies
  • 5 likes

Can't delete my playlist

Hi,I cant delete my playlist. I have reinstalled the app but still the same.I also got a playlist which alway say loading.Please help.Thanks

  • Casual Listener
  • Hi, I cant delete my playlist. I have reinstalled the app but still the same. I also got a playlist which alway say loading. Please help. Thanks
  • labelscollected
  • Community Legend
  • 591 Views
  • 7 replies
  • 0 likes
  • 591 Views
  • 7 replies
  • 0 likes

How long can I be offline and still listen to playlists?

I will be out of the country, on a cruise, for a week. I use my phone for music when I work out and have the playlist I use as available offline. My phone will not have data for that whole week - will spotify still allow me to listen to my offline pl...

  • Newbie
  • I will be out of the country, on a cruise, for a week.  I use my phone for music when I work out and have the playlist I use as available offline.  My phone will not have data for that whol...
  • MelanieL7
  • Newbie
  • 3583 Views
  • 3 replies
  • 1 likes
  • 3583 Views
  • 3 replies
  • 1 likes

Equalizer takes a second to start

I'm on a Google Pixel running 7.1. Basically when I click on a song, the song starts without the equalizer enabled. Then after a second, the equalizer kicks in. It's really annoying because it interrupts the beginning of every song. It doesn't do it ...

  • Casual Listener
  • I'm on a Google Pixel running 7.1. Basically when I click on a song, the song starts without the equalizer enabled. Then after a second, the equalizer kicks in. It's really annoying because it interr...
  • Vanterax
  • Roadie
  • 549 Views
  • 3 replies
  • 2 likes
  • 549 Views
  • 3 replies
  • 2 likes

Solved!! where is my file actually stored?

it's on external memory on spotify settings, but it's also using my internal memory on my phone settings..

  • Casual Listener
  • it's on external memory on spotify settings, but it's also using my internal memory on my phone settings..
  • diardo
  • Casual Listener
  • 626 Views
  • 2 replies
  • 0 likes
  • 626 Views
  • 2 replies
  • 0 likes

What is the difference between saved music and downloaded music?

This question has been asked before but it was marked as solved when someone answered that downloaded means you can listen offline, but this can not be true as I can listen to my saved music offline even when it is not downloaded. Also I have a secon...

  • Regular
  • This question has been asked before but it was marked as solved when someone answered that downloaded means you can listen offline, but this can not be true as I can listen to my saved music offline ...
  • Boddha
  • Regular
  • 1794 Views
  • 2 replies
  • 0 likes
  • 1794 Views
  • 2 replies
  • 0 likes

Spofify on Vivo V5

Hi Spotify,I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?

  • Newbie
  • Hi Spotify, I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?
  • 805 Views
  • 0 replies
  • 0 likes
  • 805 Views
  • 0 replies
  • 0 likes

Shuffle and Repeat settings keep resetting

For the past few weeks I've noticed that my settings for Shuffle and Repeat (I always have mine set to Shuffle+Repeat All) keeps resetting on my Android device (they remain the same on my PC though). When I say reset, I mean they both get disabled so...

  • Newbie
  • For the past few weeks I've noticed that my settings for Shuffle and Repeat (I always have mine set to Shuffle+Repeat All) keeps resetting on my Android device (they remain the same on my PC though)....
  • m31317015
  • Casual Listener
  • 3425 Views
  • 3 replies
  • 10 likes
  • lost settings
    repeat
    shuffle
  • 3425 Views
  • 3 replies
  • 10 likes