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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43210 Views
  • 66 replies
  • 25 likes
  • 43210 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878408 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878408 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26493 Views
  • 4 replies
  • 0 likes
  • 26493 Views
  • 4 replies
  • 0 likes

Superuser Contribution Adding Song To A Playlist

Hi Guys, I'm using an S7 Edge and occasionally having a problem with adding songs to a playlist. When I click the add to playlist function on a song it does absolutely nothing and just goes back to the track without bringing up the playlists I can ad...

  • Regular
  • Hi Guys,   I'm using an S7 Edge and occasionally having a problem with adding songs to a playlist. When I click the add to playlist function on a song it does absolutely nothing and just goes ...
  • Sophia
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs in Libary disapparing

Hello, i have several problems with the Android-App.First of all my songs at the 'Your Music' section disappared a few weeks ago. After restarting the phone some songs were back there but only a few. When I used the search function (not the one in th...

  • Newbie
  • Hello,  i have several problems with the Android-App. First of all my songs at the 'Your Music' section disappared a few weeks ago. After restarting the phone some songs were back there but on...
  • Sophia
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads undownload themselves

All my downloaded music undownloaded since last night. Its a problem with your app. FIX IT!!!!!!!! GOD darn IT!!!!! I pay money for this **bleep** and don't want to pay more for no music offline. That's why I paid for it so I could have music when of...

  • Casual Listener
  • All my downloaded music undownloaded since last night. Its a problem with your app. FIX IT!!!!!!!! GOD darn IT!!!!! I pay money for this **bleep** and don't want to pay more for no music offline. Tha...
  • Sophia
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fiz assinatura premium e continuo free

OláFiz a assinatura premium e já consta o pagamento com a operadora do meu cartao, porem ainda continuo free, alguem sabe me dizer quanto tempo demora pra liberar a conta premium?

  • Newbie
  • Olá Fiz a assinatura premium e já consta o pagamento com a operadora do meu cartao, porem ainda continuo free, alguem sabe me dizer quanto tempo demora pra liberar a conta premium?
  • Sophia
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Playing uninterruptedly

Does spotify app imposes a limit for how long can you play continuously?I installed the app on a phone, plugged on the wall charger and simply let it playing at morning. I observed that, although it keeps playing for te whole day, it stops overnight ...

  • Casual Listener
  • Does spotify app imposes a limit for how long can you play continuously? I installed the app on a phone, plugged on the wall charger and simply let it playing at morning. I observed that, although i...
  • magnomp
  • Casual Listener
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Videos aren't playing

Some videos don't work in the Spotify app for Android!

  • Regular
  • Some videos don't work in the Spotify app for Android!
  • Joe
  • Community Legend
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Searh bar

Every time I try to search music it closed the app!

  • Newbie
  • Every time I try to search music it closed the app!
  • Joe
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Teste do premium

Eu fui cobrada o valor de 10,00. sendo que seria gratis por 30 dias, e até agora mesmo após todas as orientações não aparece a versão premium, fica pedindo dados de pagamento de novo!!! como faremos? quero ser reembolsada e pois esta bem claro a info...

  • Newbie
  • Eu fui cobrada o valor de 10,00. sendo que seria gratis por 30 dias, e até agora mesmo após todas as orientações não aparece a versão premium, fica pedindo dados de pagamento de novo!!! como faremos?...
  • mariohr
  • Newbie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Musik automatically muting mid song

Ever since I upgraded to premium (2 days ago), occasionally the Musik 'mutes' itself in the middle of a song. It does note say muted or something, it just keeps playing - without sound. To turn on the sound again I have to completely restart the Spot...

  • Casual Listener
  • Ever since I upgraded to premium (2 days ago), occasionally the Musik 'mutes' itself in the middle of a song. It does note say muted or something, it just keeps playing - without sound. To turn on th...
  • Pi31415
  • Casual Listener
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution Erro no daily mix

Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.

  • Casual Listener
  • Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.
  • Joe
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Change Spotify from internal storage to SD card

I have a Moto X Play and I want to change the app from internal storage to SD but the app don't give me the options to do that, I've done everything, but it didn't works. Help!

  • Newbie
  • I have a Moto X Play and I want to change the app from internal storage to SD but the app don't give me the options to do that, I've done everything, but it didn't works. Help!
  • Joe
  • Community Legend
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Tool rock musician

Why does it seem that tool is the only musician that isn't on Spotify we need to fix this

  • Casual Listener
  • Why does it seem that tool is the only musician that isn't on Spotify we need to fix this
  • Joe
  • Community Legend
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Connect to cellular

It's telling me I have to connect to cellular to download. I can't listen to any music now. It doesn't make a difference if it's switched on or not

  • Casual Listener
  • It's telling me I have to connect to cellular to download. I can't listen to any music now. It doesn't make a difference if it's switched on or not
  • Deannareville
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Personal play count for songs

Some songs simply disappeared from my library!

  • Casual Listener
  • Some songs simply disappeared from my library!
  • Joe
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Last Upadate Issues.

Hi guys, since the last update of Spotify there have been a few things out of place. Casting to a Chromecast does not work from mine or my partners phones and there is also a blank notification saying cannot connect on both phones that cannot be 'swi...

  • Newbie
  • Hi guys, since the last update of Spotify there have been a few things out of place. Casting to a Chromecast does not work from mine or my partners phones and there is also a blank notification sayin...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Solved!! Open spotify links in android app

Hi ! I'm a newbie in Spotify Premium. I've installed the android app but I don´t know how can I open web links in the app instead of web explorer. Could you help me, please? Regards.JnkPnk

  • Regular
  • Hi ! I'm a newbie in Spotify Premium. I've installed the android app but I don´t know how can I open web links in the app instead of web explorer. Could you help me, please? Regards. JnkPnk
  • julien19durand
  • Casual Listener
  • 23814 Views
  • 6 replies
  • 0 likes
  • 23814 Views
  • 6 replies
  • 0 likes

Missing some songs in my library when I look them to download them they are already saved

Over night I am missing certain songs out if my library. In some cases I saved an album and only a few songs are left. When I search for them I find they are already downloaded (only gives me an option to remove) but yet when I search my library they...

  • Newbie
  • Over night I am missing certain songs out if my library. In some cases I saved an album and only a few songs are left. When I search for them I find they are already downloaded (only gives me an opti...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

sync over cellular not working

I need help. I want to use my mobile data to dowload songs. But even though I already turned on sync over cellular its still asking me to turn it on. Please help.

  • Casual Listener
  • I need help. I want to use my mobile data to dowload songs. But even though I already turned on sync over cellular its still asking me to turn it on. Please help.
  • erickblldrs
  • Newbie
  • 7175 Views
  • 4 replies
  • 0 likes
  • 7175 Views
  • 4 replies
  • 0 likes