Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51423 Views
  • 66 replies
  • 25 likes
  • 51423 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881890 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881890 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27372 Views
  • 4 replies
  • 0 likes
  • 27372 Views
  • 4 replies
  • 0 likes

Superuser Contribution New song instead of replay?

Hi!When I search for a song, and play it, it'll just replay forever. I would like for a new similar song to come, so it's not the same over and over again. I would like that to discover new songs, so making a playlist is a bit boring! Before it was l...

  • Casual Listener
  • Hi! When I search for a song, and play it, it'll just replay forever. I would like for a new similar song to come, so it's not the same over and over again. I would like that to discover new songs, ...
  • Dian
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have about 30ish liked songs, but at the top of the list it says '167'.

A while back my account was hacked and the person listened and liked a bunch of German and Polish rap. I've thought I'd purged my liked songs of all of them, and added my own. The issue is that there are only about 30 visible, playable songs under my...

  • Visitor
  • A while back my account was hacked and the person listened and liked a bunch of German and Polish rap. I've thought I'd purged my liked songs of all of them, and added my own. The issue is that t...
  • Eni
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution No three dots in searched songs

Plan:FreeCountry:IndiaDevice: OnePlus NordOS: Android 12The three dots to add songs to playlist and queue has disappeared but it's available in the playlist and albums please help me to bring back the three dots

  • Newbie
  • Plan:Free Country:India Device: OnePlus Nord OS: Android 12 The three dots to add songs to playlist and queue has disappeared but it's available in the playlist and albums please help me to bring...
  • AlejaR
  • Moderator
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution The shuffle option s is not working

When I tap the shuffle option a pop-up message saying that I have discovered a premium feature appears, but it doesn't work.I have a premium plan and is up to date.

  • Visitor
  • When I tap the shuffle option a pop-up message saying that I have discovered a premium feature appears, but it doesn't work. I have a premium plan and is up to date.
  • AlejaR
  • Moderator
  • 186 Views
  • 1 replies
  • 1 likes
  • 186 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I find the name of a song?

I have a partial song saved in my reels but I don't know the name of it and I would like the whole song. Can anyone help?

  • Visitor
  • I have a partial song saved in my reels but I don't know the name of it and I would like the whole song. Can anyone help?
  • Dian
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Comment récupérer sa musique téléchargée dans don téléphone ?

Tout est dans le titre, je ne comprends pas comment récupérer la musique téléchargée via Spotify . Si quelqu'un peut m'aider...

  • Newbie
  • Tout est dans le titre, je ne comprends pas comment récupérer la musique téléchargée via Spotify 😅. Si quelqu'un peut m'aider...
  • Dian
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics aren't shown

Non of the songs played have lyrics in my account

  • Visitor
  • Non of the songs played have lyrics in my account
  • Yordan
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Keeps shutting down then I have to press play to start listening

I turned spotify on a place for a minute and a 1/2 or maybe a little bit longer then shut off and goes in to stop mode and says pause then I press play and it starts up and then does the same thing all over again

  • Visitor
  • I turned spotify on a place for a minute and a 1/2 or maybe a little bit longer then shut off and goes in to stop mode and says pause then I press play and it starts up and then does the same thing a...
  • Joan
  • Moderator
  • 255 Views
  • 2 replies
  • 1 likes
  • 255 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Keeps shutting down then I have to press play to start listening

I turned spotify on a place for a minute and a 1/2 or maybe a little bit longer then shut off and goes in to stop mode and says pause then I press play and it starts up and then does the same thing all over again

  • Visitor
  • I turned spotify on a place for a minute and a 1/2 or maybe a little bit longer then shut off and goes in to stop mode and says pause then I press play and it starts up and then does the same thing a...
  • Dian
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution A spam robot adds titles to my playlist and I can't delete them, what shoul

I saw several titles appear recently on my playlist from a user I don't know. Every time I try to delete them, they automatically come back.I therefore find myself unable to remove them even though they are titles that I do not want to listen to.

  • Visitor
  • I saw several titles appear recently on my playlist from a user I don't know. Every time I try to delete them, they automatically come back.I therefore find myself unable to remove them even though t...
  • Dian
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2663456

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Periodic playback interruptions on mobile app playing on bluetooth devices

Devices: Oneplus 7 pro, galaxy buds 2 pro (AAC codec, same behaviour on SBC)Android ver: 12Issue: When the Spotify app is not in focus it will, sometimes, pause playback for 1-2 seconds and then resume playback. this only happens on bluetooth devices...

  • Visitor
  • Devices: Oneplus 7 pro, galaxy buds 2 pro (AAC codec, same behaviour on SBC) Android ver: 12 Issue: When the Spotify app is not in focus it will, sometimes, pause playback for 1-2 seconds and t...
  • OscarDC
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Accidently added a playlist now a song from the list plays after every song

Its a 14 hour playlist which js in my queue and after every song i play the next song from that playlist starts how can i unqueue it

  • Visitor
  • Its a 14 hour playlist which js in my queue and after every song i play the next song from that playlist starts how can i unqueue it
  • Taylith
  • Community Legend
  • 157 Views
  • 1 replies
  • 1 likes
  • 157 Views
  • 1 replies
  • 1 likes

Superuser Contribution No Playlists Showing Wear OS

PlanPremium DuoCountryUK DeviceOppo Reno 8 Pro & Ticwatch ProOperating SystemAndroid & WearOS My Question or IssueUsing the Spotify app on my Wear OS watch It doesn't show any playlists when I swipe left, so nothing can be downloaded onto the watch.B...

  • Newbie
  • Plan Premium Duo Country UK   Device Oppo Reno 8 Pro & Ticwatch Pro Operating System Android & WearOS   My Question or Issue Using the Spotify app on my Wear OS watch It ...
  • Eni
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not have an Artist tab on mobile

For about a year and a half I've had no artist tab on the spotify phone app. Both on OnePlus and Google Pixel phones. I just signed into the app on desktop and it appears here but theres no arists on it. I've been using Spotify for almost a decade so...

  • Newbie
  • For about a year and a half I've had no artist tab on the spotify phone app. Both on OnePlus and Google Pixel phones. I just signed into the app on desktop and it appears here but theres no arists on...
  • MihailY
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't get crossfade to stop. It's turned off in settings

I'm playing a "made for me" Spotify playlist and all the songs are transitioning with crossfade. As far as I can tell it isn't affecting the playlists I've made or my liked songs.

  • Visitor
  • I'm playing a "made for me" Spotify playlist and all the songs are transitioning with crossfade. As far as I can tell it isn't affecting the playlists I've made or my liked songs.
  • kq5vzkufp8kfjnv63pts
  • Visitor
  • 1598 Views
  • 2 replies
  • 0 likes
  • 1598 Views
  • 2 replies
  • 0 likes