Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42808 Views
  • 66 replies
  • 25 likes
  • 42808 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878184 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878184 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26416 Views
  • 4 replies
  • 0 likes
  • 26416 Views
  • 4 replies
  • 0 likes

Why can't I share my playlist

Whenever I go to share playlist or even add someone else to the playlist I just get a continuous reload thing.

  • Visitor
  • Whenever I go to share playlist or even add someone else to the playlist I just get a continuous reload thing.
  • kaworu_bloodpaw
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Can't share tracks

Can't share tracks, if I click on the 3 dots on the side of the track then click on share it's just loading then the reload arrow appears to try to load up again but whit out luck, I have tried to reinstall the app, log out, change from wifi to the p...

  • Newbie
  • Can't share tracks, if I click on the 3 dots on the side of the track then click on share it's just loading then the reload arrow appears to try to load up again but whit out luck, I have tried to re...
  • kaworu_bloodpaw
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung S20 play music itself randomly

PlanPremiumCountryFranceDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueHello, Please excuse me in advance but for such a long description, I will use a translator to convert French. I am having a problem since I bought my Sams...

  • Casual Listener
  • Plan Premium Country France Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Hello,   Please excuse me in advance but for such a long description, I ...
  • BRM2
  • Visitor
  • 12219 Views
  • 10 replies
  • 1 likes
  • 12219 Views
  • 10 replies
  • 1 likes

I can't share lyrics

I use a Xiaomi Redmi note 8 phone, and I've reinstalled Spotify more than once, and i still can't share lyrics

  • Newbie
  • I use a Xiaomi Redmi note 8 phone, and I've reinstalled Spotify more than once, and i still can't share lyrics
  • kaworu_bloodpaw
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution White noise in background of all songs.

PlanPremiumCountry DeviceSamsung Galaxy s7Operating SystemAndroid My Question or IssueRecently any song I play on spotify has an annoying white noise in the background. I have ruled out any issue in my speakers or auxiliary cord by playing a song bot...

  • Casual Listener
  •   Plan Premium Country   Device Samsung Galaxy s7 Operating System Android   My Question or Issue Recently any song I play on spotify has an annoying white noise in the back...
  • Mueller1230
  • Newbie
  • 8118 Views
  • 17 replies
  • 1 likes
  • 8118 Views
  • 17 replies
  • 1 likes

Superuser Contribution Couldn't scroll the bar to rewind the song

if the song plays the part of 1:50 where as i wanted to rewind the song part to 1:45 , i couldn't drag the scroll bar back to rewind the song

  • Visitor
  • if the song plays the part of 1:50 where as i wanted to rewind the song part to 1:45 , i couldn't drag the scroll bar back to rewind the song
  • Vasil
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao consigo entrar no plano familiar

Quando aceito o convite pra entrar no grupo familiar aparece uma mensagem que so pode entrar uma vez a cada 12 meses

  • Newbie
  • Quando aceito o convite pra entrar no grupo familiar aparece uma mensagem que so pode entrar uma vez a cada 12 meses
  • Dian
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search function is missing in Playlists

Hello all. I have had Spotify for years, and always been able to search in Playlists. Now, all of a sudden, search is removed as an option from the three dot menu in a Playlist, where it always was. Really struggling as this is how I always search fo...

  • Casual Listener
  • Hello all. I have had Spotify for years, and always been able to search in Playlists. Now, all of a sudden, search is removed as an option from the three dot menu in a Playlist, where it always was. ...
  • Lyubka
  • Moderator
  • 2505 Views
  • 8 replies
  • 0 likes
  • 2505 Views
  • 8 replies
  • 0 likes

Can't share songs

My plan is the coolest.I'm on premium.Android, SA71.Brazil. Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arrow appears, so I can retry it, but I can't click on the options right belo...

  • Casual Listener
  • My plan is the coolest. I'm on premium. Android, SA71. Brazil.     Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arr...
  • ertekcansu
  • Newbie
  • 708 Views
  • 7 replies
  • 3 likes
  • It was never about the songs
    Loading Screen
    loading where Jesus's nemesis resides
    nightmare loading
    Share crash
    share music
    UNABLE TO SHARE MUSIC
  • 708 Views
  • 7 replies
  • 3 likes

Why when I press "Play Next Song" button, it deletes the whole queue?

Hello, I have a problem with Spotify that never happened to me and it started happening like two weeks back. Whenever I listen to music on Spotify, then turn off Spotify and after like 2 hours I turn on Spotify again, the last song that played when I...

  • Newbie
  • Hello, I have a problem with Spotify that never happened to me and it started happening like two weeks back. Whenever I listen to music on Spotify, then turn off Spotify and after like 2 hours I turn...
  • kaworu_bloodpaw
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution EQ turns off by itself

PlanPremiumCountryArgentinaDeviceRedmi 4AOperating SystemAndroid 7.1.2Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you change songs, it deactivates. When entering the EQ screen it is activated a...

  • Newbie
  • Plan Premium Country Argentina Device Redmi 4A Operating System Android  7.1.2 Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you ch...
  • OscarDC
  • Moderator
  • 344 Views
  • 2 replies
  • 0 likes
  • eq
    turns off
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs only playing for 1 second

PlanPremiumCountryUKDeviceHuawei P30Operating SystemAndroid 10 / Android Auto My Question or IssueI'm using Spotify via Android Auto.I can use the GUI to select a song and it will play back fine.However if I use Google Assistant via Android Auto to s...

  • Casual Listener
  • Plan Premium Country UK Device Huawei P30 Operating System Android 10 / Android Auto   My Question or Issue I'm using Spotify via Android Auto. I can use the GUI to select a so...
  • kaworu_bloodpaw
  • Roadie
  • 1054 Views
  • 6 replies
  • 0 likes
  • Android 10
    android auto
  • 1054 Views
  • 6 replies
  • 0 likes

Superuser Contribution Açtığım müzik ile müziğin resmi eşleşmiyor

Örnek veriyorum Ahmet Kaya müziği açtığımda müziğin arkasında Müslüm Gürses fotoğrafı oluyor

  • Visitor
  • Örnek veriyorum Ahmet Kaya müziği açtığımda müziğin arkasında Müslüm Gürses fotoğrafı oluyor
  • Lyubka
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please can you deleted ALL my shows and podcasts

I want to deleted all my shows and podcasts but I can't because I'm on a phone, please can you do it for me?

  • Visitor
  • I want to deleted all my shows and podcasts but I can't because I'm on a phone, please can you do it for me?
  • ValVerdian
  • Newbie
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded songs only appear when I like the album 🙃

Yeah this has been going on for over a month now, I think with a recent update (and yes I have updated it since) but it's really getting annoying now as someone who listens to a lot of music.   

Screenshot_2023-01-01-11-17-46-618_com.spotify.music.jpg Screenshot_2023-01-01-11-17-55-054_com.spotify.music.jpg
  • Casual Listener
  • Yeah this has been going on for over a month now, I think with a recent update (and yes I have updated it since) but it's really getting annoying now as someone who listens to a lot of music.  ...
  • Haydn22
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gift card pin is not working.

The pin on my $30 giftcard is hard to read. I got locked out of entering it over a 24 hour period. Some of the pin is hard to read. I might need a new code?

  • Visitor
  • The pin on my $30 giftcard is hard to read. I got locked out of entering it over a 24 hour period. Some of the pin is hard to read. I might need a new code?
  • Lyubka
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like music and follow artist

HelloIm can't like music and follow artist in my spotify appI have updated the app several times, but it has not changed

  • Visitor
  • Hello Im can't like music and follow artist in my spotify app I have updated the app several times, but it has not changed
  • Lyubka
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song greyed out in my liked songs

The song is from y local files. It does play nirmally for a while before being greyed out. when I click on it, it says song is not avilable on your device.

  • Visitor
  • The song is from y local files. It does play nirmally for a while before being greyed out. when I click on it, it says song is not avilable on your device.
  • Yordan
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes