Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 58948 Views
  • 68 replies
  • 25 likes
  • 58948 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28211 Views
  • 5 replies
  • 0 likes
  • 28211 Views
  • 5 replies
  • 0 likes

All my downloaded music is gone

Yes im online a lot and my subscription is current. I need to listen to music offline but all the many albums and playlists ive downloaded for months are gone. Spotify, why have you forsaken me?

  • Newbie
  • Yes im online a lot and my subscription is current. I need to listen to music offline but all the many albums and playlists ive downloaded for months are gone. Spotify, why have you forsaken me?
  • Daniel
  • Community Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Suggestion for default screen when offline and no wifi

I keep my Spotify set to offline when I'm not in a WiFi area. When I start the app, the home screen just looks like it's trying to load forever, but eventually an error shows up instead of music. In order to access my music I have to click the menu b...

  • Casual Listener
  • I keep my Spotify set to offline when I'm not in a WiFi area. When I start the app, the home screen just looks like it's trying to load forever, but eventually an error shows up instead of music. In ...
  • Daniel
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Crashes

My Spotify isn't working. It keeps crashing every time and it's very slow. I have reinstalled it and taken out the battery has you say and tried it on other devices, it's still them same everywhere. I only use three different devices and in neither o...

  • Newbie
  • My Spotify isn't working. It keeps crashing every time and it's very slow. I have reinstalled it and taken out the battery has you say and tried it on other devices, it's still them same everywhere. ...
  • Daniel
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

HELP - artists followed on desktop do not show up in artists on Android phone

Hi - I could not find a posting on this, so here goes: I have created quite a bit of a list of artists I want to follow on Spotify desktop. This list is in a large part based on my CD library, and contains several hundred artists. My expectation was ...

  • Regular
  • Hi - I could not find a posting on this, so here goes:   I have created quite a bit of a list of artists I want to follow on Spotify desktop. This list is in a large part based on my CD librar...
  • Daniel
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Spotify Connect doesn't find Raumfeld Connector anmore

If successfully used Spotify Connect on Android for some time to stream music onto my Raumfeld Connector.I don't recall when I had used it the last time, but now the device is no longer found by Spotify Connect.I've already re-installed Spotify, but ...

  • Casual Listener
  • If successfully used Spotify Connect on Android for some time to stream music onto my Raumfeld Connector. I don't recall when I had used it the last time, but now the device is no longer found by Sp...
  • scan66
  • Casual Listener
  • 711 Views
  • 3 replies
  • 0 likes
  • Raumfeld
  • 711 Views
  • 3 replies
  • 0 likes

Playlist stops

When I am listening my playlist (it does not matter if online or offline) until 10 minutes it stops and I have to klick play button again to start listening and this repeats again and again

  • Newbie
  • When I am listening my playlist (it does not matter if online or offline) until 10 minutes it stops and I have to klick play button again to start listening and this repeats again and again
  • jonasherdegen
  • Community Legend
  • 945 Views
  • 1 replies
  • 0 likes
  • 945 Views
  • 1 replies
  • 0 likes

Shuffle

So i made my own playlist and then hit shuffle. But yet it doesnt shuffle i hear the same songs over and over and then others i never hear. Is there a setting i can change?

  • Newbie
  • So i made my own playlist and then hit shuffle. But yet it doesnt shuffle i hear the same songs over and over and then others i never hear. Is there a setting i can change?
  • jean3601
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Recently Played Section Problem

I don't know if it happens only to me or it is a common feature of recently played section on android platform. The problem is: When I tap on some recently played album or artist, I can only see my saved songs of that album or artist(if there are any...

Screenshot_2015-10-07-19-44-11.png Screenshot_2015-10-07-19-44-30.png Screenshot_2015-10-07-19-44-47.png
  • Newbie
  • I don't know if it happens only to me or it is a common feature of recently played section on android platform. The problem is: When I tap on some recently played album or artist, I can only see my s...
  • Usemyemail27450
  • Regular
  • 657 Views
  • 1 replies
  • 1 likes
  • Android
    Recently Played
  • 657 Views
  • 1 replies
  • 1 likes

Spotify not being picked up by Ford Sync

Hi guysI have a Ford Fiesta with SYNC and AppLink. I was using it fine about 3 hours ago, left my car and returned and now it won't find spotify. My other apps are being picked up by the system fine. Is anyone else having issues at the moment?

  • Newbie
  • Hi guys I have a Ford Fiesta with SYNC and AppLink. I was using it fine about 3 hours ago, left my car and returned and now it won't find spotify. My other apps are being picked up by the system f...
  • kelvin1950
  • Casual Listener
  • 981 Views
  • 1 replies
  • 0 likes
  • Bluetooth problems
    Ford SYNC
  • 981 Views
  • 1 replies
  • 0 likes

Solved!! Tracks added directly to playlist don't show under artist?

So sorry if this has been asked a million different ways already - I'm quite new to Spotify premium and I don't think I have quite got to grips with how it works yet. Yesterday I spent something like 4 hours importing as many tracks I could find on t...

  • Casual Listener
  • So sorry if this has been asked a million different ways already - I'm quite new to Spotify premium and I don't think I have quite got to grips with how it works yet.   Yesterday I spent somet...
  • user-removed
  • Not applicable
  • 1862 Views
  • 3 replies
  • 1 likes
  • 1862 Views
  • 3 replies
  • 1 likes

internet connection

Having trouble connecting to internet! 

  • Newbie
  • Having trouble connecting to internet! 
  • DavidGrowth
  • Casual Listener
  • 604 Views
  • 3 replies
  • 1 likes
  • 604 Views
  • 3 replies
  • 1 likes

[Android][Other] Implement bluetooth ffwd & rewind on android from connected cars

When i play spotify on my android phone, controlling it from my car (Volvo v40 2013) via bluetooth, everything seems to work well except the fast forward and rewind buttons on my car. Nothing happens when i press and hold them.It should be a very sim...

  • Casual Listener
  • When i play spotify on my android phone, controlling it from my car (Volvo v40 2013) via bluetooth, everything seems to work well except the fast forward and rewind buttons on my car. Nothing happens...
  • alexzter91
  • Regular
  • 922 Views
  • 1 replies
  • 3 likes
  • Android
    Other
  • 922 Views
  • 1 replies
  • 3 likes

get libspotify app key other than web access

Is there any API call, or programmatic way to get get libspotify app key, other than web access? I need to use libspotify API, but want to get the app key other than: https://devaccount.spotify.com/my-account/keys/ Thanks.

  • Casual Listener
  • Is there any API call, or programmatic way to get get libspotify app key,  other than web access?   I need to use libspotify API, but want to get the app key other than: https:/...
  • Daniel
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

No accessorisk to premium facilities

I AM nok upgraded to premium which is confirmed when trying to connect by phonenumber in Spotify. But have No acces to tre facilities.Have reinstalled app and restartet phone without succes.

  • Newbie
  • I AM nok upgraded to premium which is confirmed when trying to connect by phonenumber in Spotify. But have No acces to tre facilities. Have reinstalled app and restartet phone without succes.
  • KatesHere
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Songs won't play

My songs start play for 2 or 3 seconds then pause and won't play my premium subscription just got paid and still its not working. HELP!!!!!!

  • Newbie
  • My songs start play for 2 or 3 seconds then pause and won't play my premium subscription just got paid and still its not working. HELP!!!!!!
  • Jordi
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Long delay after each song when playing a non downloaded playlist - or just don't start again!

Hopefully someone can help, whenever i'm playing a playlist that i haven't downloaded it stops playing after each song and i have to go back in to start the playlist again. This doesn't happen with playlists i've downloaded to my Samsung phone. I've ...

  • Newbie
  • Hopefully someone can help, whenever i'm playing a playlist that i haven't downloaded it stops playing after each song and i have to go back in to start the playlist again. This doesn't happen with p...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Impossible to deactivate shuffle when playing my playlist !

I am getting quite pissed because I have worked hours to organize my playlist and I cannot deactivate shuffle when I play those playlist. This happens either on my android phone or windows pc (impossible to deactivate ctrl S). Also I don't understand...

  • Music Fan
  • I am getting quite pissed because I have worked hours to organize my playlist and I cannot deactivate shuffle when I play those playlist.   This happens either on my android phone or windows p...
  • OviiiOne
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Help, the songs pause automaticly after 1second playing

If i want to listing to a song, it pauses after 1 second of playing. There is no error notification in the screen. It is terrible.

  • Newbie
  • If i want to listing to a song, it pauses after 1 second of playing. There is no error notification in the screen. It is terrible. 
  • Daniel
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

HELP! android 6.0

hi! i have a Motorola Moto G (3gn) and one external SD like internal memory...somebody can use the "external memory"? because my spotify app, use the "internal memory"...tnks a lot if you answer my question!.

  • Newbie
  • hi! i have a Motorola Moto G (3gn) and one external SD like internal memory... somebody can use the "external memory"? because my spotify app, use the "internal memory"... tnks a lot if you answer ...
  • Daniel
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Offline mode on Android: Auto download

Hey everyone, I don't usually do this but I thought I give it a shot. I just have to ask if there's a way to keep offline mode on but not have it download every single song you save into your library. I love being able to have high-quality songs on t...

  • Casual Listener
  • Hey everyone,   I don't usually do this but I thought I give it a shot. I just have to ask if there's a way to keep offline mode on but not have it download every single song you save into you...
  • 1214226842
  • Casual Listener
  • 1564 Views
  • 4 replies
  • 0 likes
  • Android
    Auto download
    offline mode
  • 1564 Views
  • 4 replies
  • 0 likes