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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42905 Views
  • 66 replies
  • 25 likes
  • 42905 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878236 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878236 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

Problems with suggested songs

As firstI don't have a premium account...When I'm listening to my music , the suggested songs are played. I don't like these so when I try to change suggested songs another suggested song starts again and no longer allowed to play music that I really...

  • Newbie
  •  As first I don't have a premium account... When I'm listening to my music , the suggested songs are played. I don't like these so when I try to change suggested songs another suggested song s...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Issue in Android Spotify

Hello, I am having issues when playing "all songs" in android in the speakers. The songs stop playing after two songs in the playlist. When i have the headset the songs continue to play. I have premium please help me.

  • Regular
  • Hello,   I am having issues when playing "all songs" in android in the speakers. The songs stop playing after two songs in the playlist. When i have the headset the songs continue to play. I h...
  • gtfMasterJohn
  • Regular
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Spotify bug?

Hello, I am new here so don't now how everything works yet. But i have a little question about something whitin Spotify. Tomorrow Macklemore & Ryan Lewis will release their new album; This unruly mess i've made.So i was listening some older Macklemor...

  • Casual Listener
  • Hello,   I am new here so don't now how everything works yet.   But i have a little question about something whitin Spotify.   Tomorrow Macklemore & Ryan Lewis will release t...
  • Husky22
  • Casual Listener
  • 519 Views
  • 2 replies
  • 0 likes
  • Macklemore
    Spotify
  • 519 Views
  • 2 replies
  • 0 likes

App will not close on android M

It keeps running in background even if I close the app. It's not in the Open Apps screen, the controller in the notification drawer is gone, yet it keeps playing without end. Most of the time I'd be ok with it but this is really hogging the battery a...

  • Regular
  • It keeps running in background even if I close the app. It's not in the Open Apps screen, the controller in the notification drawer is gone, yet it keeps playing without end.    Most of t...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Disable activity sharing on Android

Hi all. I'm running Spotify on my Android device. Usually, I don't want my followers to view the songs I'm playing. At the moment, when I open up the Spotify app, I must enter the settings menu, then choose "Private mode" (or what it's called), befor...

  • Casual Listener
  • Hi all.    I'm running Spotify on my Android device. Usually, I don't want my followers to view the songs I'm playing. At the moment, when I open up the Spotify app, I must enter the sett...
  • kenneho
  • Casual Listener
  • 1143 Views
  • 1 replies
  • 1 likes
  • 1143 Views
  • 1 replies
  • 1 likes

No storage area found

I can only listen to about one song and then spotify quits and tells me no storage area found. I have ample storage on both my sd card and internal storage. I've tried everything on the Web with no avail.

  • Regular
  • I can only listen to about one song and then spotify quits and tells me no storage area found. I have ample storage on both my sd card and internal storage. I've tried everything on the Web with no a...
  • Jorge1995
  • Regular
  • 864 Views
  • 6 replies
  • 0 likes
  • 864 Views
  • 6 replies
  • 0 likes

short sporadic misfires in the title reproduction of sd card

I use Spotify Premium and have a problem with playing my offline stored music from a mobile phone. As cell phone I use a Samsung Galaxy S4 with Android 5.0.1. In my phone is an microSDHC Samsung 64GB card. My problem is that it always comes back to i...

  • Newbie
  • I use Spotify Premium and have a problem with playing my offline stored music from a mobile phone. As cell phone I use a Samsung Galaxy S4 with Android 5.0.1. In my phone is an microSDHC Samsung 64GB...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

I can't log in

I live in Mexico and I already have an acount, but I will be in Germany for 6 months and I can't log in anymore! What can I do?

  • Casual Listener
  • I live in Mexico and I already have an acount, but I will be in Germany for 6 months and I can't log in anymore! What can I do?
  • kbrooksc
  • Community Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Blutooth phone - equalizer don't work

Why the equalizer dont work with blutooth headphone? Some third party app to do that?

  • Newbie
  • Why the equalizer dont work with blutooth headphone? Some third party app to do that?
  • 466 Views
  • 0 replies
  • 2 likes
  • Bluetooth problems
    equalizer dont work
  • 466 Views
  • 0 replies
  • 2 likes

Solved!! Como retirar uma música da Playlist baixada?

Eu baixei a playlist sugerida do Spotify " Bonde do Funk " Porém tem umas músicas que eu não gosto e não consigo de jeito nenhum retirar.. Como faço?How to remove music of downloaded song list (playlist)?

  • Casual Listener
  • Eu baixei a playlist sugerida do Spotify " Bonde do Funk " Porém tem umas músicas que eu não gosto e não consigo de jeito nenhum retirar.. Como faço? How to remove music of downloaded song list (p...
  • Bittencourt
  • Spotify Star
  • 9727 Views
  • 3 replies
  • 0 likes
  • Remove music playlist
  • 9727 Views
  • 3 replies
  • 0 likes

Songs on shuffle stop playing

I have the shuffle on, but songs will just so playing. Mostly in between songs. Then I have to hit the pause button twice for it to start back up. My husband is having the same issue. My only problem with this, is I use Spotify while driving. I can't...

  • Casual Listener
  • I have the shuffle on, but songs will just so playing. Mostly in between songs. Then I have to hit the pause button twice for it to start back up. My husband is having the same issue. My only problem...
  • kumibb
  • Casual Listener
  • 446 Views
  • 2 replies
  • 0 likes
  • shuffle
  • 446 Views
  • 2 replies
  • 0 likes

Solved!! [Android][Connect] Samsung Note 5 Menu Display Doesn't Appear

I would realy like Spotify to fix an issue that I have with my new phone (Samsung Note 5), that didn't exist perviously in my old one (Iphone 4s). On my iphone I could control the music with back, pause, and forward on a small display on my lock/main...

  • Casual Listener
  • I would realy like Spotify to fix an issue that I have with my new phone (Samsung Note 5), that didn't exist perviously in my old one (Iphone 4s). On my iphone I could control the music with back, pa...
  • rjv323
  • Casual Listener
  • 1167 Views
  • 4 replies
  • 0 likes
  • Android
    Connect
  • 1167 Views
  • 4 replies
  • 0 likes

Solved!! Pc with android

So i find a playlist and follow it on my pc. I make this playlist aavailable offline (again on my pc). I open spotify on my android and i can see the playlist though it is not available offline? Do i have to select available offline again on my andro...

  • Casual Listener
  • So i find a playlist and follow it on my pc.  I make this playlist aavailable offline (again on my pc).  I open spotify on my android and i can see the playlist though it is not available o...
  • hiphophead10
  • Casual Listener
  • 506 Views
  • 2 replies
  • 0 likes
  • 506 Views
  • 2 replies
  • 0 likes

Songs are pausing at random moments

Since the last update, I have a really big issue on my Spotify app... I don't know why the songs are pausing suddenly when I'm listening to music. Both offline and online music are pausing in different moments. I don't know what's happening... I have...

  • Visitor
  • Since the last update, I have a really big issue on my Spotify app... I don't know why the songs are pausing suddenly when I'm listening to music. Both offline and online music are pausing in differe...
  • Marco_Romero
  • Newbie
  • 1547 Views
  • 11 replies
  • 2 likes
  • pause
    stop
    Troubleshooting
  • 1547 Views
  • 11 replies
  • 2 likes

How to identify offline content

Hello, As you can see from my screenshot I've put my phone into offline mode and selected an album that is not set to be available offline nor does it have any tracks with the green icon. Yet it will still play the track, I've tried doing this when I...

  • Casual Listener
  • Hello,    As you can see from my screenshot I've put my phone into offline mode and selected an album that is not set to be available offline nor does it have any tracks with the gre...
  • woodandrew90
  • Roadie
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

Como retirar uma música da Playlist baixada?

Eu baixei a playlist sugerida do Spotify " Bonde do Funk " Porém tem umas músicas que eu não gosto e não consigo de jeito nenhum retirar.. Como faço?How to remove music of downloaded song list (playlist)?

  • Casual Listener
  • Eu baixei a playlist sugerida do Spotify " Bonde do Funk " Porém tem umas músicas que eu não gosto e não consigo de jeito nenhum retirar.. Como faço? How to remove music of downloaded song list (p...
  • Bittencourt
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • Remove music playlist remover música songlist
  • 601 Views
  • 1 replies
  • 0 likes

iTunes playlists there but songs won't play

I installed Spotify Mac on my desktop last night and imported my playlists from iTunes. The playlists and contents show up on my LG V10 Sportify app but the songs won't play. Does Spotify act like Google Music and upload the songs to their servers be...

  • Newbie
  • I installed Spotify Mac on my desktop last night and imported my playlists from iTunes. The playlists and contents show up on my LG V10 Sportify app but the songs won't play.   Does Spotify ac...
  • 972 Views
  • 0 replies
  • 3 likes
  • 972 Views
  • 0 replies
  • 3 likes

Spotify Mobile crossfades without selecting option

Hello! For the past week or so (it may have been since I upgraded my app) my Spotify Mobile on my Android phone has been crossfading between songs. I double-checked my settings and the setting for crossfading is still set as 'off' so I don't know why...

  • Newbie
  • Hello! For the past week or so (it may have been since I upgraded my app) my Spotify Mobile on my Android phone has been crossfading between songs. I double-checked my settings and the setting for cr...
  • 450 Views
  • 0 replies
  • 0 likes
  • Android
    Crossfade
    Mobile
    Troubleshooting
  • 450 Views
  • 0 replies
  • 0 likes

Solved!! Android: App starts itself and beginns playing music

Got following problem with the Android app: Mobile is lying on the table - no one is touching it, no apps are running actively. Then it suddenly starts playing the last song I was listening to in spotify. If you unlock the display you can see the spo...

  • Casual Listener
  • Got following problem with the Android app:   Mobile is lying on the table - no one is touching it, no apps are running actively. Then it suddenly starts playing the last song I was listenin...
  • mrstephenflynn
  • Newbie
  • 38429 Views
  • 6 replies
  • 1 likes
  • 38429 Views
  • 6 replies
  • 1 likes

Playing songs from different playlist

I have about 5 playlist now I want to play all 5 at the same time like adding them to a queue

  • Newbie
  • I have about 5 playlist now I want to play all 5 at the same time like adding them to a queue
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes