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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42777 Views
  • 66 replies
  • 25 likes
  • 42777 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878170 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878170 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26413 Views
  • 4 replies
  • 0 likes
  • 26413 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tried to change payment method

I signed in last night with Facebook credentials through the Android app's account settings to change my credit card info and today when I checked Facebook said it was a sign in on Linux. Location and time matches that of me doing things so it is me ...

  • Casual Listener
  • I signed in last night with Facebook credentials through the Android app's account settings to change my credit card info and today when I checked Facebook said it was a sign in on Linux. Location an...
  • OscarDC
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why doesn't crossfade work with Alexa

I'm using Spotify on Amazon Alexa. Crossfade only works on my phone but not on my Alexa. I already did a reset and connected it again. But it still won't work

  • Visitor
  • I'm using Spotify on Amazon Alexa. Crossfade only works on my phone but not on my Alexa. I already did a reset and connected it again. But it still won't work
  • OscarDC
  • Moderator
  • 3937 Views
  • 1 replies
  • 2 likes
  • 3937 Views
  • 1 replies
  • 2 likes

how do i make alexas show available to connect for anyone on the wifi

I've connected my alexas at home to a house spotify account, so when people play music in the house it doesn't interrupt my music listening. However this means if i want to control the alexas from my phone, running my personal spotify account, i have...

  • Visitor
  • I've connected my alexas at home to a house spotify account, so when people play music in the house it doesn't interrupt my music listening. However this means if i want to control the alexas from my...
  • kaworu_bloodpaw
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Функция нон-стоп выключена, но после конца треков включаются другие треки

Я хочу что-бы треки в плейлист проигрывались по кругу, но все равно начинаются другие треки, хотя функция нон-стоп выключена

  • Visitor
  • Я хочу что-бы треки в плейлист проигрывались по кругу, но все равно начинаются другие треки, хотя функция нон-стоп выключена
  • Lyubka
  • Moderator
  • 375 Views
  • 1 replies
  • 1 likes
  • 375 Views
  • 1 replies
  • 1 likes

Superuser Contribution Song stops midway through, hit play it restarts the same song over

I can't even make it through a whole song. I've cleared cache, uninstalled the app, logged in and out. Nothing has helped. It stops playing music and when you hit play, it starts the same song over

  • Visitor
  • I can't even make it through a whole song. I've cleared cache, uninstalled the app, logged in and out. Nothing has helped. It stops playing music and when you hit play, it starts the same song over
  • MihailY
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing after roughly 10 minutes.

PlanPremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or IssueWhen playing music on my phone it will randomly stop playing after roughly 10 minutes. The music I am trying to play is already downloaded, I do not have this pr...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue When playing music on my phone it will randomly stop playing after roughly 10 minutes...
  • MihailY
  • Moderator
  • 12475 Views
  • 4 replies
  • 2 likes
  • 12475 Views
  • 4 replies
  • 2 likes

Superuser Contribution Podast will not play on android app

PlanPremiumCountryUSADeviceSamsung S20FE My Question or IssuePodcast will not play on android app. I played it from the PC software, but could not get it to start on my phone. I cleared the Cache and even restarted my phone, still could not get it to...

  • Casual Listener
  • Plan Premium Country USA Device Samsung S20FE   My Question or Issue Podcast will not play on android app.  I played it from the PC software, but could not get it to start on my pho...
  • Eni
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution ANDROID AUTO - Show all artists names

Hello Guys,is there a possibility that you will add a feature to show all the artists who made a track and not only the first one - on Android Auto app?

  • Gig Goer
  • Hello Guys, is there a possibility that you will add a feature to show all the artists who made a track and not only the first one - on Android Auto app?    
  • Lyubka
  • Moderator
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Why does the app automatically open after using earbuds

Android app opens and starts blaring music as soon as I turn off my earbuds from watching any other streaming app. Bluetooth remains on, I've just put my earbuds back in their case and the app will automatically start playing music despite never bein...

  • Visitor
  • Android app opens and starts blaring music as soon as I turn off my earbuds from watching any other streaming app. Bluetooth remains on, I've just put my earbuds back in their case and the app will a...
  • Jose_M
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot scroll down to see all podcasts when trying to turn on notifications

This is very annoying and I can't turn on notifications for podcasts from settings. I have to manually and individually turn them on for each. Galaxy M21, A51. Android 12 OneUI 4.8.7.98.56 (Spotify for Android)

  • Spotify Star
  • Spotify Star
  • This is very annoying and I can't turn on notifications for podcasts from settings. I have to manually and individually turn them on for each.   Galaxy M21, A51. Android 12 OneUI 4. 8.7.98.56...
  • AlejaR
  • Moderator
  • 517 Views
  • 7 replies
  • 0 likes
  • Android
    Podcasts
  • 517 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution How to add complete album at once?

PlanFreeCountryUSA DeviceGalaxy S8Operating SystemAndroid 8 My Question or IssueI need to add a whole album from the search results list to my newly created playlist. How can I do this with in one step? It only allows selecting songs one by one rathe...

  • Newbie
  • Plan Free Country USA  Device Galaxy S8 Operating System Android 8   My Question or Issue I need to add a whole album from the search results list to my newly created playlist. Ho...
  • Brianharris1974
  • Visitor
  • 23774 Views
  • 4 replies
  • 0 likes
  • album
  • 23774 Views
  • 4 replies
  • 0 likes

Superuser Contribution Keeps pausing on all devices

PlanPremiumCountryUKDeviceGoogle Pixel/HP laptop/DELL laptopOperating SystemAndroid 13/Windows 10 My Question or IssueNo matter which device I try to play from, since last night Spotify has been pausing every few seconds and not restarting. I've trie...

  • Newbie
  • Plan Premium Country UK Device Google Pixel/HP laptop/DELL laptop Operating System Android 13/Windows 10   My Question or Issue No matter which device I try to play from, since last ni...
  • Lyubka
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • pausing
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spofity not working offline

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy s9 My Question or IssueMy spofity doesn't work offline. I downloaded 2 playlists which don't work offline, I tried deleting spofity then downloading it again and it still didn't work.

  • Newbie
  • Plan Premium Duo Country Canada Device Samsung Galaxy s9   My Question or Issue My spofity doesn't work offline. I downloaded 2 playlists which don't work offline, I tried deleting spofi...
  • Dian
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs stop about 10 seconds in

My spotify was doing great until yesterday afternoon. I was driving and my spotify just stopped, so i pulled up my phone and there was a message. Something about a disc or something but i couldn't read it because i was in a hurry, so I exited out and...

  • Casual Listener
  • My spotify was doing great until yesterday afternoon. I was driving and my spotify just stopped, so i pulled up my phone and there was a message. Something about a disc or something but i couldn't re...
  • MihailY
  • Moderator
  • 94975 Views
  • 13 replies
  • 0 likes
  • 94975 Views
  • 13 replies
  • 0 likes

Switching Playback When Using App on Connected Device

PlanPremiumCountryUnited StatesDeviceGalaxy S21, Galaxy Tab S8Operating SystemAndroid 13 My Question or IssueOn Samsung Galaxy devices (my phone and tablet), your earbuds have the ability to switch back and forth between devices depending on what med...

  • Casual Listener
  • Plan Premium Country United States Device Galaxy S21, Galaxy Tab S8 Operating System Android 13   My Question or Issue On Samsung Galaxy devices (my phone and tablet), your earbuds hav...
  • 741 Views
  • 0 replies
  • 0 likes
  • bluetooth
    bug
    connected devices
    samsung galaxy
  • 741 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked songs filters styles are broken. The chips are jumbled on Android.

The filter chips at the top of the liked songs playlist are all jumbled up and unusable after one of the recent updates. The styles are just broken.

  • Regular
  • The filter chips at the top of the liked songs playlist are all jumbled up and unusable after one of the recent updates. The styles are just broken.
  • Dian
  • Spotify Legend
  • 664 Views
  • 13 replies
  • 0 likes
  • 664 Views
  • 13 replies
  • 0 likes

Superuser Contribution Android Auto playlist sorting

My Question or IssueWhere Spotify on Android now has complete flexibility as to how you want to have your library sorted, Android Auto went in the opposite direction. It now puts last played folders on the top and does the same with the playlists in ...

  • Roadie
  • My Question or Issue Where Spotify on Android now has complete flexibility as to how you want to have your library sorted, Android Auto went in the opposite direction. It now puts last played folder...
  • mozeca
  • Casual Listener
  • 1288 Views
  • 4 replies
  • 13 likes
  • 1288 Views
  • 4 replies
  • 13 likes

Superuser Contribution Can't search on Android TV when physical keyboard is connected

PlanPremiumCountryUK DeviceSharp Android TVOperating SystemAndroid 10 My Question or IssueWhen a physical keyboard is plugged in (I have a Logitech K400+ with a proprietary USB dongle, not Bluetooth), the TV doesn't show the on-screen keyboard. That'...

  • Casual Listener
  • Plan Premium Country UK   Device Sharp Android TV Operating System Android 10   My Question or Issue When a physical keyboard is plugged in (I have a Logitech K400+ with a propri...
  • Lyubka
  • Moderator
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Sound quality does not change when attempting to change it

PlanPremiumCountryUSADeviceSamsung Galaxy 21+ 5GOperating SystemAndroid Version 13 My Question or IssueI'm pretty good at discerning differences in bit rates. The sound quality does not change when attempting to toggle the setting in streaming, downl...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 21+ 5G Operating System Android Version 13   My Question or Issue I'm pretty good at discerning differences in bit rates. The sound quali...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes