Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50973 Views
  • 66 replies
  • 25 likes
  • 50973 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881591 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881591 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27295 Views
  • 4 replies
  • 0 likes
  • 27295 Views
  • 4 replies
  • 0 likes

Superuser Contribution Google Assistant and Spotify on Android Automotive (Volvo) do not understand I am Premium

Hi,I started to use Spotify on a Volvo running Android Automotive.Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium users.Everything (car OS + Spotify app) is up-to-date.Has ...

  • Casual Listener
  • Hi, I started to use Spotify on a Volvo running Android Automotive. Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium use...
  • juberlin
  • Casual Listener
  • 1320 Views
  • 2 replies
  • 0 likes
  • 1320 Views
  • 2 replies
  • 0 likes

Fichier Locaux non disponoble

Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dessus , un message s'affiche " ce titrer n'est pas dispo...

  • Regular
  • Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dess...
  • Jb196
  • Visitor
  • 3206 Views
  • 9 replies
  • 0 likes
  • 3206 Views
  • 9 replies
  • 0 likes

Superuser Contribution Hidden or blocked songs?

Sometimes I find artists who have hidden or blocked songs that I can't play, they're in a dark Grey colour and there's no information about what it is happening or how I can fix it. I have premium account since 2015 and I just find it unfair, paying ...

  • Newbie
  • Sometimes I find artists who have hidden or blocked songs that I can't play, they're in a dark Grey colour and there's no information about what it is happening or how I can fix it. I have premium ac...
  • mfedo
  • Visitor
  • 11071 Views
  • 8 replies
  • 1 likes
  • 11071 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Why my Spotify is different than my friend?

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 My Question or IssueSo when I just screenshot my Spotify, and my friend sent to me with a different ui, I don't know how he make that

  • Newbie
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 4 Operating System Android 7.0   My Question or Issue So when I just screenshot my Spotify, and my friend sent to me with a diff...
  • Dian
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pausing randomly

I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices

  • Visitor
  • I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices
  • Joan
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution A deleted song keeps playing on my playlist

I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes up when I listen to the playlist. How can I get ri...

  • Visitor
  • I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes...
  • MihailY
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't open a podcast

I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.

  • Visitor
  • I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.
  • MihailY
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorting a playlist by Date Added descending, sorts the list in the wrong order.

PlanPremium DeviceSamsung Galaxy 10+Operating SystemAndroid 12Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the first appearing song is the oldest added to the playlist. In the desktop...

  • Newbie
  • Plan Premium   Device Samsung Galaxy 10+ Operating System Android 12 Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the ...
  • Vasil
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Autoplay/autostart/resume broken - again

It looks like a recent update has broken autoplay again. I am experiencing the issues described in this post https://community.spotify.com/t5/Android/Autostart-autoplay-resume-not-working-anymore/td-p/5258203again.

  • Music Fan
  • It looks like a recent update has broken autoplay again. I am experiencing the issues described in this post https://community.spotify.com/t5/Android/Autostart-autoplay-resume-not-working-anymore/td-...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Superuser Contribution Help Sorting in a Playlist

PlanFreeCountryUSADeviceMotorola Moto E4Operating SystemAndroid NougatSpotify App Version8.5.29.828 My Question or IssueI am unable to sort songs in a playlist. Per the instructions in the Sort and Filter help page, I should be able to sort songs in ...

  • Casual Listener
  • Plan Free Country USA Device Motorola Moto E4 Operating System Android Nougat Spotify App Version 8.5.29.828   My Question or Issue I am unable to sort songs in a playlist. Per ...
  • smacchia
  • Regular
  • 1676 Views
  • 10 replies
  • 0 likes
  • 1676 Views
  • 10 replies
  • 0 likes

spotify isnt detecting songs that are saved locally(mp3 files) on my sdcard

my spotify is not detecting songs that are saved locally(mp3 files) on my micro sd card. am i missing something?note:1. my sd card is not corrupt(other music players are able to detect and play songs on sd card)2. i have turned on all required settin...

  • Casual Listener
  • my spotify is not detecting songs that are saved locally(mp3 files) on my micro sd card. am i missing something? note: 1. my sd card is not corrupt(other music players are able to detect and pl...
  • Jose_M
  • Spotify Star
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Visual bug where the downloaded symbol will not show next to liked/downloaded songs

When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations. Firstly, the very first song in album will always show the downloaded button if it is liked, but the rest will not.However, if the dow...

  • Visitor
  • When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations.   Firstly, the very first song in album will always show the downloaded butt...
  • MihailY
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Continuar musica ao abri app

Ao abrir o app no modo offline ele não continua a toca a ultima musica que estava ouvindo. Tenho que procurar a musica na playlist e colocar pra tocar. No deezer isso funciona perfeitamente.

  • Newbie
  • Ao abrir o app no modo offline ele não continua a toca a ultima musica que estava ouvindo. Tenho que procurar a musica na playlist e colocar pra tocar. No deezer isso funciona perfeitamente.
  • Vasil
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline

PlanFamilyCountryUkraineDevice(Redmi note 10)Operating System(Android 12) My Question or IssueDownloaded music becomes unavailable immediately after the internet goes down. I tried all the recommendations, deleted Spotify and reinstalled. All permiss...

  • Casual Listener
  • Plan Family Country Ukraine Device (Redmi note 10) Operating System (Android 12)   My Question or Issue Downloaded music becomes unavailable immediately after the internet goes down. I...
  • Lyubka
  • Moderator
  • 469 Views
  • 5 replies
  • 1 likes
  • 469 Views
  • 5 replies
  • 1 likes

Solved!! Unable to see sort or see sorted songs in playlist in android app

I started having this issue in the last month (Jan 2023). Spotify tells me to sort on the desktop app and while that works, the sort of songs in the playlist IS NOT REFLECTED in the android app. I'm a premium customer and this is really CRITICAL feat...

  • Regular
  • I started having this issue in the last month (Jan 2023). Spotify tells me to sort on the desktop app and while that works, the sort of songs in the playlist IS NOT REFLECTED in the android app. I'm ...
  • Amayy
  • Spotify Star
  • 451 Views
  • 5 replies
  • 0 likes
  • 451 Views
  • 5 replies
  • 0 likes

Superuser Contribution Frequent auto-pausing during playback

Plan: Premium Country: Canada Device: Samsung Galaxy A32 5G Operating System: Android My Question or Issue: Throughout the last couple of weeks I have been experiencing spotify auto-pausing my podcasts during playback. The autopausing seems to happen...

  • Visitor
  •       Plan: Premium       Country: Canada       Device: Samsung Galaxy A32 5G       Operating System: Android    ...
  • Alex
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liking songs sync issue with mobile app

PlanPremiumDeviceGalaxy S22Operating SystemAndroid 13 My Question or IssueWhen I'm listening to something on the phone app and I like the song on the web player (which I'm using as a controller sort of), the song doesn't like on the mobile app. And v...

  • Music Fan
  • Plan Premium Device Galaxy S22 Operating System Android 13   My Question or Issue When I'm listening to something on the phone app and I like the song on the web player (which I'm using ...
  • Joan
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • Android App
    desktop app
    liking songs
    sync problem
    web app
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocking Users

When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100% blocked when you come back to it and it shows them as unblocked and gives to an option to block them a...

  • Newbie
  • When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100%  blocked when you come back to it and it shows...
  • Lyubka
  • Moderator
  • 403 Views
  • 3 replies
  • 1 likes
  • 403 Views
  • 3 replies
  • 1 likes