Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46928 Views
  • 66 replies
  • 25 likes
  • 46928 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879872 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879872 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26857 Views
  • 4 replies
  • 0 likes
  • 26857 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify on phone audio streaming to Bluetooth speaker. Do calls interrupt stream?

Plan - PremiumCountry - UKDevice - Samsung Galaxy S20FE My Question or Issue Hello there Sad timesIt's my Dad's funeral in a few days, and for the wake afterwards I've made a Spotify playlist.The venue has a Bluetooth music system and they said I can...

  • Casual Listener
  •   Plan - Premium Country - UK Device - Samsung Galaxy S20FE   My Question or Issue   Hello there   Sad times It's my Dad's funeral in a few days, and for the wake afterw...
  • MihailY
  • Moderator
  • 2552 Views
  • 2 replies
  • 0 likes
  • 2552 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to play songs over wifi...Android Samsung a13

I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the community forums. Since a couple of days (at least) when...

  • Visitor
  • I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the commu...
  • MihailY
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Phone media volume affecting spotify volume on other devices

Device: Samsung Galaxy S8 (Android 9, last upgrade Oct 1, 2019)Spotify version: 8.5.30.579Plan: Premium Spotify connect devices:- Win 10 PC / Notebook- Raspberry running Raspotify- iEAST AudioCast M5 My Question or IssueI have noticed some weird volu...

  • Casual Listener
  • Device: Samsung Galaxy S8 (Android 9, last upgrade Oct 1, 2019) Spotify version: 8.5.30.579 Plan: Premium   Spotify connect devices: - Win 10 PC / Notebook - Raspberry running Ra...
  • phkara
  • Visitor
  • 22157 Views
  • 20 replies
  • 8 likes
  • volume
  • 22157 Views
  • 20 replies
  • 8 likes

Queue STILL changes after switching devices

PlanPremiumCountryUKDeviceOnePlus 8Pro, Denon AVR-X2500H, NowTV StickOperating SystemAndroid 12 My Question or IssueApparently the issue here https://community.spotify.com/t5/Ongoing-Issues/Queue-changes-after-switching-device-with-Spotify-Connect/id...

  • Music Fan
  • Plan Premium Country UK Device OnePlus 8Pro, Denon AVR-X2500H, NowTV Stick Operating System Android 12   My Question or Issue Apparently the issue here https://community.spot...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

ISSUE: Bluetooth device name not updating

Hello there! I recently bought a pair of Galaxy Buds 2 Pro and I'm having issues with the display name of the device in the Spotify Android app. I already searched these forums and googled around (in both english and spanish) to no avail. Basically, ...

  • Newbie
  • Hello there! I recently bought a pair of Galaxy Buds 2 Pro and I'm having issues with the display name of the device in the Spotify Android app. I already searched these forums and googled around (in...
  • 603 Views
  • 0 replies
  • 1 likes
  • 603 Views
  • 0 replies
  • 1 likes

Superuser Contribution app volume turns all the way down overnight

PlanPremium Devicemotorola moto e6 Operating SystemAndroid 9 My Question or Issuehi folks, i've had this problem for probably as long as i've had spotify but i think it's gotten worse and now it's finally bothering me. i always listen to music overni...

  • Casual Listener
  • Plan Premium   Device motorola moto e6   Operating System Android 9   My Question or Issue hi folks, i've had this problem for probably as long as i've had spotify but i thin...
  • AlejaR
  • Moderator
  • 699 Views
  • 7 replies
  • 0 likes
  • 699 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why does shuffle not play from my entire collection of liked music?

I am a fairly basic user! I have 2,100 songs in my "liked songs" and would be happy to have random tracks out of this collection. So I select shuffle. Spotify does shuffle but it doesn't seem to pick from the whole collection, it regularly picks from...

  • Visitor
  • I am a fairly basic user! I have 2,100 songs in my "liked songs" and would be happy to have random tracks out of this collection. So I select shuffle. Spotify does shuffle but it doesn't seem to p...
  • AlejaR
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with 'unhiding' music

I hid a song by mistake and I can't hear it. I already clicked hide again to return it to normal and nothing happens.

  • Visitor
  • I hid a song by mistake and I can't hear it. I already clicked hide again to return it to normal and nothing happens.
  • Vasil
  • Moderator
  • 2262 Views
  • 15 replies
  • 1 likes
  • 2262 Views
  • 15 replies
  • 1 likes

Superuser Contribution My Made For You Section is Empty

PlanPremium DuoCountryUSA DeviceMotorola One 5G AceOperating SystemAndroid 11 My Question or IssueI use Spotify all the time. Yesterday, my made for you section had all of my playlists, but today when I logged in, it is completely empty. I have unins...

Screenshot_20221123-123222.png Screenshot_20221123-123250.png Screenshot_20221123-123254.png Screenshot_20221123-123258.png
  • Casual Listener
  • Plan Premium Duo Country USA   Device Motorola One 5G Ace Operating System Android 11   My Question or Issue I use Spotify all the time. Yesterday, my made for you section had al...
  • Vasil
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change pament method to google play

PlanFamily PremiumCountryUK My Question or IssueI'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can see this is possible for a new account and subscription but can't find the opt...

  • Casual Listener
  • Plan Family Premium Country UK     My Question or Issue I'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can se...
  • bobbyday1985
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Storage setting to SD CARD on Android reset to internal storage after reboot or update

Plan PremiumCountry the Netherlands DeviceSamsung Galaxy A8 2018Operating System Android version 9 wit update October 1 2020 Several times a year my storage setting to the SD CARD is being reset to internal storage (default) without any warning. It c...

  • Regular
  • Plan Premium Country the Netherlands   DeviceSamsung Galaxy A8 2018 Operating System Android version 9 wit update October 1 2020   Several times a year my storage setting to...
  • declandevine
  • Newbie
  • 4206 Views
  • 10 replies
  • 0 likes
  • 4206 Views
  • 10 replies
  • 0 likes

Superuser Contribution App crashes when pressing the options Button (Cubot Quest)

PlanPremiumCountryGermanyDeviceCubot Quest Operating SystemAndroid 9 My Question or IssueAlright, so whenever I press the options Button (3 dots) for a Song / long press a Song to add a Song to the queue, or to a playlist it just crashes.So far I've ...

  • Visitor
  •   Plan Premium Country Germany Device Cubot Quest  Operating System Android 9   My Question or Issue Alright, so whenever I press the options Button (3 dots) for a Song / lo...
  • potis
  • Casual Listener
  • 1861 Views
  • 9 replies
  • 9 likes
  • Android
    Crash
    Cubot
    options
  • 1861 Views
  • 9 replies
  • 9 likes

Solved!!Superuser Contribution App Crashes whenever I press the options (3 dots) button on any music.

PlanPremiumCountryBrasilDeviceUmidigi A5 ProOperating SystemAndroid 9My Question or IssueWhenever I press the 3 dots button to share a music for example the app crashes immediately (the menu doesn't even render) it happens on any type of connection, ...

  • Visitor
  • Plan Premium Country Brasil Device Umidigi A5 Pro Operating System Android 9 My Question or Issue Whenever I press the 3 dots button to share a music for example the app crashes immediately ...
  • potis
  • Casual Listener
  • 2021 Views
  • 6 replies
  • 0 likes
  • 2021 Views
  • 6 replies
  • 0 likes

Superuser Contribution Google clock can not connect to Spotify

PlanPremiumCountryThe Netherlands DeviceOneplus 5Operating SystemAndroid 9 My Question or IssueSince a couple of weeks I make use of the Google clock, in which a function is built to make use of Spotify songs as wake up sound. I have to first start t...

  • Newbie
  • Plan Premium Country The Netherlands  Device Oneplus 5 Operating System Android 9   My Question or Issue Since a couple of weeks I make use of the Google clock, in which a functio...
  • Grayer123
  • Visitor
  • 30242 Views
  • 29 replies
  • 9 likes
  • Connect
    Google Clock
    Spotify
  • 30242 Views
  • 29 replies
  • 9 likes

Superuser Contribution Spotify free have unlimited skips and on demand?

Proof that spotify free has an error for on demand instead of shuffling the album/playlist in free mode, here's the example of photo i also skip 8 songs instead of 6 skip limit  Here is also the example of Premium mode profile on free modeIs it a bug...

Screenshot_2022-11-23-17-28-59-758_com.spotify.music.jpg Screenshot_2022-11-23-17-43-38-491_com.spotify.music.jpg
  • Newbie
  • Proof that spotify free has an error for on demand instead of shuffling the album/playlist in free mode, here's the example of photo  i also skip 8 songs instead of 6 skip limit   Here is ...
  • Alex
  • Spotify Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Covers showing inverted/white colors

.PlanFreeDeviceXiaomi Redmi note 9 ProOperating SystemAndroid/MiUiMy Question or IssueSome album/playlist/profile covers appear inverted or white when the original cover is dark heres some examples:

  • Casual Listener
  • . Plan Free Device Xiaomi Redmi note 9 Pro Operating System Android/MiUi My Question or Issue Some album/playlist/profile covers appear inverted or white when the original cover is dark ...
  • Alex
  • Spotify Legend
  • 1839 Views
  • 2 replies
  • 0 likes
  • 1839 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution The icon overlap each other

PlanPremiumCountrySaudi Arabia Device( Samsung Galaxy s22 ultra)Operating System(Android 13)The device language is Arabic My Question or IssueThe icon appear above eachother like on the photo

  • Casual Listener
  • Plan Premium Country Saudi Arabia  Device ( Samsung Galaxy s22 ultra) Operating System (Android 13) The device language is Arabic    My Question or Issue The icon appea...
  • Kiril
  • Moderator
  • 545 Views
  • 7 replies
  • 0 likes
  • 545 Views
  • 7 replies
  • 0 likes